iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 130 plumbersiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★97 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$414typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers highlight rapid response times, often arriving within minutes for emergencies, alongside clear communication and accurate pricing that matches initial quotes. Services frequently involve well repairs, water heater replacements, and septic system maintenance, with technicians noted for keeping work areas clean. One negative review criticizes the owner for requesting a review deletion in exchange for service, which the customer refused.
Google rating: 5.0 out of 5 from 97 reviews (99% five-star).
Reviews on this page: 97 Google reviews (89 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 14, 2026.
Service: Plumber serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
RiverCity PlumbingPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RiverCity Plumbing: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RiverCity Plumbing: 92/100 on this factor. Category median: 89.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RiverCity Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RiverCity Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
5.0of 5
5 stars9699%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
99%praise
Praise24099%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2953%
Reasonable2545%
Overpriced12%
Not sure00%
$414-11% vs typical plumbers
Middle half of what 33 customers paid ($227–$784) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5523%
Would recommend4920%
Staff & attitude4619%
Quality & results3314%
Price & value2812%
Communication198%
Honesty & trust125%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very respectful, kept workspace clean and tidy, quick, and very transparent.”
“If you ever need a plumber you can count on, I highly recommend RiverCity Plumbing.”
“He was very professional and informative for our new house that we just moved into.”
“It’s not often you find someone willing to come out in the middle of the night and provide such exceptional service.”
“I thought the service was prompt, the price was reasonable, and the servicemen were easy to work with.”
“We had to have our well replaced and Nadav was excellent in communicating what the process would consist of and explained everything.”
“They truly went above and beyond, and they’ve earned our trust for life!”
People customers mention
Nadav6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RiverCity Plumbing for 8 kinds of job. Pick one to see what they paid and said.
TTim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They fixed my well and installed water treatment that has fixed the egg smell in my house. Thank you Rivercity plumbing
Paid $2,000+OverpricedService not listed
JJustinLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
While installing fencing I cracked a pipe. These guys came out in 15 minutes and had me sorted in 30. Fantastic.
Paid $200–400Reasonable pricePlumbing pipe repair
JJames2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I thought the service was prompt, the price was reasonable, and the servicemen were easy to work with.
RRobin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had to have our well replaced and Nadav was excellent in communicating what the process would consist of and explained everything. If I had a question about something, he addressed it immediately and he made himself available. I would definitely recommend their services.
Paid $1,400–1,600Reasonable priceService not listed
TThomas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They replaced my broken water heater 🚿, quickly and efficiently. The technicians were professional, friendly, and right on time. They took the time to answer all of my questions.
The price was great 👍, Overall, a smooth and stress-free experience from start to finish.
I will definitely use them again and highly recommend them.🙂
RRayLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Our water went out on Sunday, Nadav came and checked it out. It turned out to have tripped the reset on the water heater itself.
The issue was the previous owners neglected to use softener salt so the water heater is full of rust.
Nadav got our hot water back on Sunday and came back out today and replaced the…
They fixed my well and installed water treatment that has fixed the egg smell in my house. Thank you Rivercity plumbing
Price assessment: Overpriced
Price: $2,000+
Services: Service not listed
Response from the owner · 2 weeks ago
Hi Tim, thank you for the wonderful 5-star review! Dealing with that sulfur or 'egg' smell can be incredibly frustrating, so we are thrilled our team could successfully complete your well repair and water treatment installation. Providing effective water quality solutions for our Jacksonville neighbors is what we do best. We appreciate you choosing RiverCity Plumbing!
M
Matt Jurney7 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Juan came out and fixed a problem it about 3 minutes! He was very professional and informative for our new house that we just moved into.
Response from the owner · 2 weeks ago
Thank you, Matt! We're glad Juan was able to get your plumbing issue resolved so quickly! Moving into a new home comes with plenty of questions, and we're happy he could share some helpful information along the way. We appreciate you trusting RiverCity Plumbing and wish you all the best in your new Jacksonville home!
J
Justin LancasterLocal Guide · 19 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
While installing fencing I cracked a pipe. These guys came out in 15 minutes and had me sorted in 30. Fantastic.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair
Response from the owner · Edited 2 weeks ago
Hi Justin, thanks for the fantastic 5-star review! Accidentally cracking a pipe while doing yard work is incredibly stressful, so we make rapid response a top priority. We're thrilled our team could arrive quickly and provide fast emergency pipe repair in Jacksonville. Thank you for trusting RiverCity Plumbing to get things sorted out so efficiently!
J
Jenni Siprell2 reviewsiTotal number of Google reviews Jenni has written across all businesses on Google Maps, not just this one.
we had Gage come out to the house to fix our kitchen sink that was leaking, ended up having to replace the entire faucet. He was very respectful, kept workspace clean and tidy, quick, and very transparent. 10/10 recommend!
Services: Faucet repair, Faucet installation
Response from the owner · a month ago
Hi Jenni, thank you for the 10/10 recommendation! A leaking kitchen sink can definitely be stressful, so we're glad Gage could get out there quickly and handle your kitchen faucet replacement. Keeping a clean workspace and offering transparent pricing is the RiverCity way. We appreciate you choosing us for your Jacksonville plumbing needs!
M
Mark LLocal Guide · 48 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Great Service and communication. Nadav is awesome to work with - I decided to replace all my older bathroom fixtures, and Nadav supplied a fixed price for the install and got me comparable prices for the hardware that were available on line. After seeing the condition of the old faucet sets due to JEA hard water , I decided to have him install a water softener. He got all the work done in less than a week. Highly recommended!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Hi Mark, thank you for this amazingly detailed 5-star review! We are so glad to hear that Nadav provided excellent communication and a transparent, fixed price for your bathroom fixture installation. Dealing with Jacksonville's hard water can definitely take a toll on your plumbing over time, so having a water softener installed was a brilliant decision to protect your home's new hardware! We truly appreciate your high recommendation and thank you for trusting RiverCity Plumbing with these great upgrades.
J
James presnell 3rd2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I thought the service was prompt, the price was reasonable, and the servicemen were easy to work with.
Price assessment: Reasonable price
Price: $400–600
Services: Water heater installation
Response from the owner · 3 months ago
Hi James, thank you for the wonderful 5-star review! Delivering prompt service, reasonable pricing, and having a friendly, easy-to-work-with team is exactly what we strive for on every single call. We truly appreciate you choosing RiverCity Plumbing for your plumbing needs in Jacksonville!
N
Natalie CarrickLocal Guide · 22 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about River City Plumbing! When our septic pump cracked in the middle of the night and our basement was on the verge of flooding, Dustin came to our rescue without hesitation.
He arrived quickly, found the problem right away, and repaired the broken pipe before it turned into an even bigger disaster. His professionalism, knowledge, and calm demeanor made a stressful situation so much easier in a night of panic. He also provided us with an affordable price that made the situation even easier to handle.
It’s not often you find someone willing to come out in the middle of the night and provide such exceptional service. We’re incredibly grateful to Dustin and everyone at RiverCity Plumbing for their fast response and outstanding work.
If you ever need a plumber you can count on, I highly recommend RiverCity Plumbing. They truly went above and beyond, and they’ve earned our trust for life!
Price assessment: Great price
Services: Plumbing pipe repair
Response from the owner · 3 months ago
Hi Natalie, thank you so much for the glowing review! Dealing with a cracked septic pump in the middle of the night is incredibly stressful, so our goal is always to respond quickly and get the situation under control. We are so glad our team could provide the emergency plumbing repair you needed. Thank you for highly recommending our septic and plumbing services in Jacksonville!
S
Sean Carrick8 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
This plumbing company was awesome! We hade our whole septic tank pumped out and they gave a great fair honest quote for our family. The guys were very professional and very polite to talk to. We are going to go back to them in the future! Dustin was such a big help! It felt like a weight was lifted off my families shoulders! They really saved our butts!
Price assessment: Great price
Services: Toilet repair, Sewer repair
Response from the owner · 3 months ago
Hi Sean, thank you for the awesome 5-star review! Having a septic tank pumped out is a big job, and we believe it should never come with hidden surprises. Providing fair, honest quotes upfront is the RiverCity standard. We are thrilled you had a great experience with our team, and we thank you for trusting us for your septic services in Jacksonville!
R
Robin Webb8 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
We had to have our well replaced and Nadav was excellent in communicating what the process would consist of and explained everything. If I had a question about something, he addressed it immediately and he made himself available. I would definitely recommend their services.
Price assessment: Reasonable price
Price: $1,400–1,600
Services: Service not listed
Response from the owner · 4 months ago
Hi Robin, thank you for the wonderful 5-star review! Having a well replaced is a major project, so we are thrilled that Nadav's clear communication and availability gave you peace of mind throughout the process. Providing expert, transparent well replacement services in Jacksonville is exactly what we aim to do. We truly appreciate your high recommendation and thank you for trusting RiverCity Plumbing!
T
Thomas C2 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
They replaced my broken water heater 🚿, quickly and efficiently. The technicians were professional, friendly, and right on time. They took the time to answer all of my questions.
The price was great 👍, Overall, a smooth and stress-free experience from start to finish.
I will definitely use them again and highly recommend them.🙂
Price assessment: Great price
Price: $1,600–1,800
Services: Water heater installation
Response from the owner · 4 months ago
Hi Thomas, thank you for the fantastic 5-star review! Dealing with a broken water heater is never fun, so our team always strives to provide quick, efficient, and stress-free water heater replacements. We are so glad our technicians answered all your questions and that you were happy with our great pricing. Thank you for highly recommending RiverCity Plumbing to our Jacksonville neighbors—we’ll be right here whenever you need us next!
