Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
RiverCity Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

RiverCity Plumbing

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 136 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RiverCity Plumbing is better than 96% of plumbers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RiverCity Plumbing is better than 99% of plumbers.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RiverCity Plumbing is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RiverCity Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RiverCity Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RiverCity Plumbing is better than 93% of plumbers.A
93

Reviews for your job

Customers hired RiverCity Plumbing for 8 kinds of job.

RiverCity Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#78 / 119
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Plumbing pipe repair”

D'Andre9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

While overseeing a commercial property on a Saturday, we needed an emergency pipe repair and new pump for the sewage on a commercial mobile building. RiverCity send out Juan and he was extremely professional , knowledgeable, and timely. Took alot of before and after pictures and explained everything to me…

Plumbing pipe repairOutdoor plumbing system repair
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

RiverCity Plumbing has knowledgeable, experienced technicians, caring customer support and affordable prices! The only place I call for all my plumbing needs.

Great priceDrain cleaningPlumbing pipe repairFaucet repair
Shay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

RiverCity is my go-to for all plumbing and septic services. We had a huge blockage because our septic pump failed. They came by the same day and completed a full replacement the following day. The best part was that everything was squeaky clean after they left. We will definitely use them again. The team was super…

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionWater tank installation
AgentChase4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I cannot recommend Nadav and Dustin highly enough! We recently had them replace the water lines in our building. They offered a great price and were very responsive.

Paid $1,000+Great pricePlumbing pipe repair
Juan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service!!! Nadav, the service technician offered to come right away and did an excellent job!!! He explained everything. He was very knowledgeable, courteous and friendly. I highly recommend Rivercity Plumbing and specially Nadav for any plumbing needs you may have.

Paid $200–300Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Caddis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I called four other companies who were unavailable or never responded to my call. RiverCity Plumbing picked up immediately and was at my property within a few hours. They were fast, professional, and knowledgeable! I will definitely call them again for future work.

Paid $200–300Great pricePlumbing pipe repair
Adrienne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service! They came out at 9am and did not leave until the job was finished at 7:30pm. We had a leak underneath the slab of the house and had been without water for almost 3 weeks. They were extremely respectful and knowledgeable on what needed to be done. I would recommend them 1000x over. Will never go to…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
N2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Exceptional in every way! A rare gem in the service industry. Nadav, Dustin, Trevor the entire crew are professional, informative, efficient and went above and beyond. They quickly assessed the problems, went over our options and went out of their way to get the water back on as soon as possible. Customer service is fantastic.

Great pricePlumbing leak detectionPlumbing pipe repair
Michael13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were quick to respond to my problem, talked through the available options and conducted the repairs fast. Excellent customer service.

Plumbing pipe repairSewer cleaningOutdoor plumbing system repair
Jesus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service, people, & authenticity.

Plumbing leak detectionPlumbing pipe repair
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $600–800Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Savannah5 months ago★★★★★

Rating only, no written review.

Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair

Price

$585+25% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 35%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation16$1.2k–$2.4k
Toilet repair15$216–$585
Plumbing leak detection12$124–$633
Plumbing pipe repair12$353–$1.2k
Drain cleaning8$227–$542
Outdoor plumbing system repair8$340–$1.5k
Plumbing leak repair7$271–$980
Water tank installation5—

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