Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
RiverCity Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

RiverCity Plumbing

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 136 Google reviews

📞 Call (904) 567-6718Request a call backWebsite ↗

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RiverCity Plumbing is better than 96% of plumbers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RiverCity Plumbing is better than 99% of plumbers.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RiverCity Plumbing is better than —% of plumbers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RiverCity Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RiverCity Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RiverCity Plumbing is better than 93% of plumbers.A
93

Reviews for your job

Customers hired RiverCity Plumbing for 8 kinds of job.

RiverCity Plumbing for water tank installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Water tank installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Water tank installation”

Sophia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Caleb was such a great help, with the water system. Thank you!

Paid $800–1,000Water tank installation
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nadav really helped us out. We had some surprises with our new home and he came back to sort it out in a very timely manner. Gave a lot of good recommendations too.

Great priceWater tank installationToilet installationFaucet installation
EricLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

So the bladder tank on my well pump went bad and needed to be replaced. I called River City plumbing mainly because of the promise of fast service. Needless to say, they arrived on property in just over an hr after I called which by itself is pretty impressive. The technician diagnosed the problem and advised me…

Paid $600–700Great priceWater tank installation
Shay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

RiverCity is my go-to for all plumbing and septic services. We had a huge blockage because our septic pump failed. They came by the same day and completed a full replacement the following day. The best part was that everything was squeaky clean after they left. We will definitely use them again. The team was super…

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionWater tank installation
JenniferLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

On a Thursday afternoon my well pump failed. I had no water to the house. I called three of my go to companies and they all had no availability for 3 days to get a technician out. Doing a search I came across RiverCity Plumbing. Their technician came out in an hour, diagnosed my issue and provided suggestions on…

Paid $1,000+Reasonable priceWater tank installation

Price

$585+25% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 35%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation16$1.2k–$2.4k
Toilet repair15$216–$585
Plumbing leak detection12$124–$633
Plumbing pipe repair12$353–$1.2k
Drain cleaning8$227–$542
Outdoor plumbing system repair8$340–$1.5k
Plumbing leak repair7$271–$980
Water tank installation5—

Compare with

Premier Plumbing, LLC logoPremier Plumbing, LLCExperts Score 98Jacksonville · 4.99★ROOTER EXPRESS OF JAX LLC logoROOTER EXPRESS OF JAX LLCExperts Score 97Jacksonville · 4.98★PureFlo Plumbing logoPureFlo PlumbingExperts Score 96Jacksonville · 4.97★