iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty87−1.3Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 98 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 23%
4.7★★★★★2,144 Google reviews · 24 photos
89%five-star reviews
4.65★last 12 monthsiAverage stars on reviews from the last 12 months only.
9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise RNR Tire Express for friendly, professional service, affordable pricing, and flexible payment plans. Positive reviews highlight quick turnaround times and helpful staff who assist with tire and rim needs. However, recurring complaints in lower-rated reviews describe significant delays in service, unauthorized charges, and aggressive collection practices when payments are missed. Some customers also report unresolved issues with wheel balance and alignment after purchasing new tires.
Google rating: 4.7 out of 5 from 2,144 reviews (89% five-star).
Reviews on this page: 2,144 Google reviews (1,621 with written comments, 63 with photos).
Owner responses: the business replied to 81% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
RNR Tire ExpressTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RNR Tire Express: 68/100 on this factor. Category median: 82.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RNR Tire Express: 49/100 on this factor. Category median: 76.C
49
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RNR Tire Express: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RNR Tire Express: 87/100 on this factor. Category median: 100.A
87
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RNR Tire Express: 100/100 on this factor. Category median: 44.A
100
Bar = this company · dark tick = category median.
Star ratings
2,144 Google reviews we collected
4.7of 5
5 stars1,91789%
4 stars804%
3 stars221%
2 stars211%
1 star1045%
Praise vs complaints
Phrases our text analysis found in 1,621 written reviews
94%praise
Praise2,00194%
Complaints1236%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price9360%
Reasonable5435%
Overpriced74%
Not sure21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude69633%
Quality & results36217%
Speed & response34116%
Would recommend31715%
Price & value27413%
Communication764%
Honesty & trust583%
What customers talk about
We read 1,621 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very attentive being that this was my first experience ever buying a set of rims and tires.”
“…ger to which John answered the phone he explained the same thing very rudely and told me “ I wont argue with you” and refused to give me his general m…”
“And the guys in the back are great and do a thorough job!”
“That they are damaged and could cause me to have a accident killing myself or someone else.”
“Jared was fantastic and super fast loved the service will always come back if need any service or help thanks Jared you the man 🙏”
“Every time I come here they are always so slow, I make appointments every single time and i get there early morning.”
“Very friendly staff even at the last minute took care of us very professional Jared had a wonderful personality would definitely recommend for your tire service”
“I would not recommend this place to nobody seriously the service is a 3/10.”
“Nathan got me all 4 new tires for a very affordable price.”
“Not worth it cause if you miss payment they looking to come get the rims which is understandable so if you can’t afford them don’t waste your time ju…”
“Jared was very easy to work with will be coming back to rnr tire in the future”
“Accommodated and they simply ignored me and even shunned my future efforts to get a set of wheels and tires 5 k and they can't even begin to provide c…”
“He has gone above and beyond for me on more than one occasion, always treating me fairly and with genuine respect.”
“…ght, called em right after i left and asked what the deal was and he lied straight to me and said "your passenger ball joint is blown and the steering…”
People customers mention
Manny109 reviews
Jerry27 reviews
Jared16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RNR Tire Express for 5 kinds of job. Pick one to see what they paid and said.
LLive8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
From the time I walked in the door Jared helped me. He was very attentive being that this was my first experience ever buying a set of rims and tires. If you ever need or want tires or rims go see Jared at RNR rims and tires in East Ridge, Tn. On Ringgold Road. He will definitely help you. He will not try to sell…
JjulieLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very friendly staff even at the last minute took care of us very professional Jared had a wonderful personality would definitely recommend for your tire service
Reasonable priceTires
JJarrod2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They always take care of me and really put in the effort to get you what you need.
Great priceTires
KKatie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great experience! Jared helped us with everything we needed definitely recommend!
Great priceTires
MMelodieLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing experience at RNR Tires. We have been needing new tires for a long time and cannot afford. Their payment option made it possible to get four new tires and be safe on the road. I would definitely recommend.
Reasonable priceTires
LLorrieLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Nathan got me in a 4 new tires after having a nail in my front passager side tire. Thank you nathan for all your help.
From the time I walked in the door Jared helped me. He was very attentive being that this was my first experience ever buying a set of rims and tires. If you ever need or want tires or rims go see Jared at RNR rims and tires in East Ridge, Tn. On Ringgold Road. He will definitely help you. He will not try to sell you anything you don’t want. He will take really good care of you.
Response from the owner · 6 days ago
Live, thank you for the great review and the opportunity to earn your business. Glad you had a great experience with RNR Tire Express. We're proud to be your official Wheel and Tire store.
J
julie ashburnLocal Guide · 11 reviewsiTotal number of Google reviews julie has written across all businesses on Google Maps, not just this one.
Very friendly staff even at the last minute took care of us very professional Jared had a wonderful personality would definitely recommend for your tire service
Price assessment: Reasonable price
Services: Tires
Response from the owner · a week ago
Julie, thank you so much for your review of RNR Tire Express. We are here to serve our customers, not just provide customer service.
D
DaLeder ALocal Guide · 20 reviewsiTotal number of Google reviews DaLeder has written across all businesses on Google Maps, not just this one.
DaLeder A, we are glad you selected RNR Tire Express as your official wheel/tire store. We are here to serve our customer and community not just provide customer service
M
Michael Reese1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Michael, we are glad you selected RNR Tire Express as your official wheel/tire store. We are here to serve our customer and community not just provide customer service
J
Jarrod West2 reviewsiTotal number of Google reviews Jarrod has written across all businesses on Google Maps, not just this one.
Great experience! Jared helped us with everything we needed definitely recommend!
Price assessment: Great price
Services: Tires
Response from the owner · 2 weeks ago
Katie, thank you for the great review and the opportunity to earn your business. Glad you had a great experience with RNR Tire Express. We're proud to be your official Wheel and Tire store.
A
Ashley Whitmire3 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Amazing customer service and amazing prices!!! 100% recommend to everyone
Response from the owner · 3 weeks ago
Ashley, we are glad you selected RNR Tire Express as your official wheel/tire store. We are here to serve our customer and community not just provide customer service
M
Melodie WrinnLocal Guide · 13 reviewsiTotal number of Google reviews Melodie has written across all businesses on Google Maps, not just this one.
Amazing experience at RNR Tires. We have been needing new tires for a long time and cannot afford. Their payment option made it possible to get four new tires and be safe on the road. I would definitely recommend.
Price assessment: Reasonable price
Services: Tires
Response from the owner · 3 weeks ago
Melodie, thank you for the great review and the opportunity to earn your business. Glad you had a great experience with RNR Tire Express. We're proud to be your official Wheel and Tire store.
L
Lorrie ClarkLocal Guide · 11 reviewsiTotal number of Google reviews Lorrie has written across all businesses on Google Maps, not just this one.
Nathan got me in a 4 new tires after having a nail in my front passager side tire. Thank you nathan for all your help.
Response from the owner · 3 weeks ago
Thank you, Lorrie! We're so glad Nathan was able to assist you with getting new tires. Your feedback means a lot to us, and we'll be sure to share your kind words with Nathan and the team. Safe travels!
S
Samantha Clark2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Nathan got me all 4 new tires for a very affordable price. Definitely will be back for my husband car here soon. Thanks Nathan
Response from the owner · 3 weeks ago
Samantha, thank you for the great review and the opportunity to earn your business. Glad you had a great experience with RNR Tire Express. We're proud to be your official Wheel and Tire store.
