Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts
Customers frequently highlight the shop's friendly, informative staff, quick service for repairs like leaks, and helpful guidance on tire selection and financing options. Recurring themes include the willingness to assist with difficult patch jobs and the provision of military discounts. However, low-star reviews cite a pattern of significant issues, including improperly installed wheels, unexpected billing discrepancies, aggressive collection practices for late payments, and long wait times despite stated business hours.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,444 Google reviews we collected
Phrases our text analysis found in 1,123 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul remy help me out he is I really nice person and nice customer service”
“Finance customer service is rude and unprofessional🙄 I’m 💯 sure more people agree with me even her coworkers.”
“Paul Remy is good to work with, he do the paper fast and everything.”
“I knew people that needed tires but when I came late on a payment.”
“Great job working with Anna and they do give military/Veterans discounts.”
“I'm so tired of dicking with this company and I honestly regret going to them in the worst way.”
“I definitely recommend to go and see him for any needs !”
“I will never buy from this place, please stay away from here the service is terrible.”
“…y from Berryville which is bout 1 hour and 20 minutes but to me it's worth it thank you so much R&R and thank you so much PAUL!…”
“"Due to liability issues, we only mount tires that are purchased here (translation: overpriced and passed on to you)".”
“He has excellent customer service and explains everything really well.”
“Just flat out ignored.”
“…n, and customer service were outstanding from start to finish - they genuinely cared about getting it right instead of just making a sale.…”
“The women who approached me started threatening me automatically not even letting me talk said that I lied about my address which I did not.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired RNR Tire Express for 5 kinds of job. Pick one to see what they paid and said.
Amazing service. They found my tire leak in "no time flat" and fixed it while I waited. Friendly people, wonderful shop.
I came to them with a difficult patch job that another shop had told me was not fixable. RNR took a look at it and said they would figure something out. Less than 30 minutes later it was done. When I went to pay I was told no charge! I’m always grateful for a shop that is willing to think outside the box to help a customer out.
Paul was very nice and professional. He helped us get the right size tires when we gave the wrong size.
I recently purchased from them and I am very pleased with the experience. Professionals, loved working with you Christina. Highly Recommended.
If you need help getting all new sets of tires and don't know where to start, ask for Paul. He has excellent customer service and explains everything really well. 10/10 service.
Paul Remy was our associate and he was absolutely amazing. It was friendly and also very informative. I definitely recommend to go and see him for any needs !
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 183 | — |
| Wheel alignment | 10 | — |
| General repairs | 3 | — |
| Battery | 2 | — |
| Air & cabin filter replacement | 2 | — |
4.8 ★★★★★ 1,444 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing service. They found my tire leak in "no time flat" and fixed it while I waited. Friendly people, wonderful shop.
Very helpful and got me going with his help.
I came to them with a difficult patch job that another shop had told me was not fixable. RNR took a look at it and said they would figure something out. Less than 30 minutes later it was done. When I went to pay I was told no charge! I’m always grateful for a shop that is willing to think outside the box to help a customer out.
Thanks, Ryan! We're so glad our team could help you with the patch job and provide a solution when others couldn't. It's great to hear that you appreciated our approach and commitment to customer service. We look forward to assisting you again in the future!
Paul was quick and helpful
Thanks, Jeffrey! We're glad to hear that Paul was quick and helpful. Our team is always here to assist you.
Great last minute service!!!!! 100% recommend!!!
Thank you, Vicha, for your enthusiastic feedback! We're glad we could assist you with last-minute service. Your recommendation means a lot to us!
Paul was very nice and professional. He helped us get the right size tires when we gave the wrong size.
Thank you, Sharon! We're glad to hear that Paul provided you with professional and helpful service. It's great to know he assisted you in finding the right size tires. We appreciate your feedback and look forward to serving you again!
I recently purchased from them and I am very pleased with the experience. Professionals, loved working with you Christina. Highly Recommended.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and enjoyed working with Christina. Your recommendation means a lot to us, and we look forward to serving you again in the future!
If you need help getting all new sets of tires and don't know where to start, ask for Paul. He has excellent customer service and explains everything really well. 10/10 service.
Thank you, Stephanie! We're so glad to hear that Paul provided you with excellent service and clear explanations. Our team is always here to help, and we appreciate your kind words. If you need anything else, feel free to reach out!
Paul remy help me out he is I really nice person and nice customer service
Thank you, Rayson! We're glad to hear that Paul provided you with excellent customer service. Our team is always here to help, and we appreciate your kind words.
Paul is great!
Thanks, Ashley! We're glad to hear that Paul made a positive impression. We'll be sure to share your kind words with him and the team.
Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts
