First of all they told me the tires they put on my truck would work I left after they were put on and the suspension on my truck was digging into the inside of the front tires I went back and they didnt have the correct wheel spacers to fix the problem they told me it should be fine and to come back another day to get the spacers put on. Then my truck broke down and I called them on my due date and told them I had to spend my entire check to get it fixed and they told me it doesn't matter and they are going to put my account in for repossession if i couldnt pay it that day. I communicated with them and they didnt care. They failed to mention when I got the tires that if I didnt call before my due date they couldnt do anything to push out a payment. I told them I was going to be 5 days late and I was going to make 2 payments in 1 week to keep up to date. This place is a scam they do not care if you have an unexpected life event come up they will just come repossess the tires and/or wheels no matter the circumstances even if you clearly communicate with them. Terrible service and terrible customer service.
RNR Tire Express
RNR Tire Express at a glance
Customers frequently praise RNR Tire Express for friendly staff, prompt service, and reasonable pricing on tires and rims. However, several low-star reviews cite recurring issues with billing errors, unauthorized account charges, and rude phone communication. These complaints contrast with the positive experiences regarding helpful explanations and quick turnaround times.
- Google rating: 4.7 out of 5 from 561 reviews (89% five-star).
- Reviews on this page: 561 Google reviews (331 with written comments, 7 with photos).
- Owner responses: the business replied to 11% of reviews.
- Most recent review: October 31, 2026.
- Service: Auto Repair Shop serving Jackson, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
561 Google reviews we collected
- 5 stars49789%
- 4 stars204%
- 3 stars71%
- 2 stars31%
- 1 star346%
Praise vs complaints
Phrases our text analysis found in 331 written reviews
- Praise32693%
- Complaints237%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4364%
- Reasonable2030%
- Overpriced11%
- Not sure34%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15043%
- Speed & response6218%
- Quality & results4914%
- Would recommend4312%
- Price & value226%
- Communication165%
- Honesty & trust72%
What customers talk about
We read 331 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service was top tier all the associates was great and friendly and had exactly what I wanted definitely will be using them more in the future 10/10”
“Very unprofessional service and if I had it to do over again, I wouldn’t use them.”
“Amazing customer service very friendly and took care of me in a timely manner”
“Great service & keep you laughing during your wait.”
“…al sets of wheels over the past years with rnr but this has to be the worst I’ve ever been treated by rnr tire would not recommend anyone do business…”
“He helped me find the wheels that I wanted, I was really satisfied with my purchase and I would recommend RNR anybody who is looking for wheels and tires.”
“…h rnr but this has to be the worst I’ve ever been treated by rnr tire would not recommend anyone do business with them…”
“The prices were reasonable and the staffiwere incredibly friendly.”
“Payment was said to be one price and the next time its higher with no way to understand what is exactly going on here, I purchased tires with four mon…”
“She made everything so smooth and explain everything to me.”
“Very professional and good place to go for dependable tires”
“This place is a scam they do not care if you have an unexpected life event come up they will just come repossess the tires and/or wheels no matter the…”
People customers mention
- Billy 10 reviews
- Dionte 8 reviews
- Tanner 7 reviews
- Mark 6 reviews
- Damien 5 reviews
- Claudia 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RNR Tire Express for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Service was top tier all the associates was great and friendly and had exactly what I wanted definitely will be using them more in the future 10/10
Zadarius was very helpful! Answered all my questions ! I’ve been coming here for almost 6 years and I’ll keep coming back!
Listen's well understands everything and make sure that you're happy before you leave. We are pleasant. With his services.
Enjoyed the service Claudia and Zadarius was a Blessing! We would recommend more people to come their way!! Thank You!
Z we’re very good with me today I walk in he welcome me in as good afternoon how may I help you an from there it was all good . Please go by and ask for z he will take care of you.
They have taken multiple payments out of my account more than once. Very unprofessional service and if I had it to do over again, I wouldn’t use them.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 71 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 561 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Service was top tier all the associates was great and friendly and had exactly what I wanted definitely will be using them more in the future 10/10
- Price assessment: Reasonable price
- Services: Tires
Zadarius was very helpful! Answered all my questions ! I’ve been coming here for almost 6 years and I’ll keep coming back!
- Price assessment: Reasonable price
- Services: Tires
Listen's well understands everything and make sure that you're happy before you leave. We are pleasant. With his services.
- Price assessment: Reasonable price
- Services: Tires
Great place in and out quick and great attitude
Enjoyed the service Claudia and Zadarius was a Blessing! We would recommend more people to come their way!! Thank You!
Great costumer service highly recommended
Z we’re very good with me today I walk in he welcome me in as good afternoon how may I help you an from there it was all good . Please go by and ask for z he will take care of you.
- Services: Tires
They have taken multiple payments out of my account more than once. Very unprofessional service and if I had it to do over again, I wouldn’t use them.
- Price assessment: Overpriced
Great experience really professional
- Price assessment: Reasonable price
- Services: Tires
Business details
- Address: 2089 N Highland Ave, Jackson, TN 38305
- Phone: (731) 984-7391
- Website: rnrtires.com
- Service area: Jackson, TN