Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Rob's Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Rob's Carpet Cleaning

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 307 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rob's Carpet Cleaning is better than 99% of upholstery cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rob's Carpet Cleaning is better than 99% of upholstery cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rob's Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rob's Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rob's Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rob's Carpet Cleaning is better than 99% of upholstery cleaning.A
99

Reviews for your job

Customers hired Rob's Carpet Cleaning for 5 kinds of job.

Rob's Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$434
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Area rug cleaning”

AdamLocal Guide · 509 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Super service, professional, great staff! I believe they are the best cleaning service in town! Highly recommended!

Carpet steam cleaningArea rug cleaning
TerriLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Had another visit by carpet cleaners from Rob’s Carpet Cleaning. It’s comforting to establish a relationship with a small business like Rob’s knowing I’ll get excellent service each time I schedule cleaning. Prices are super reasonable too.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jeriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I alway have Rob's clean my carpets! They are professional, responsive, on time and do a wonderful job!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality
BrianLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Titus did an awesome job! Quick, clean and professional. I highly recommend this company!

Great priceCarpet steam cleaningArea rug cleaning
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Titus did a great job cleaning our carpets and area rug—quickly and efficiently at a very reasonable price.

Paid $150–200Reasonable priceCarpet steam cleaningArea rug cleaning
DavidLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Easy scheduling, good prices, pleasant professional technician. Will use them again

General carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Kaitlyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob’s has been my family’s go to for years. I’m on my own now and run a rental. After my last tenet moved out and I saw the mess they left behind, my first call was to my parents to get Rob’s info. Titus did such an amazing job. He got out a bright blue Gatorade stain that was left. He even got out a stain that was…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing job. Super friendly. Thank you

Customer photo from Jennifer's reviewCustomer photo from Jennifer's review
Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

You did an amazing job, Titus! I know my dog and 4 birds is a lot to work with for even myself, but you made them feel at ease from the moment you arrived. It was a bonus having the carpets/area rugs smell so good and also look so beautiful! I've used your services for quite some time now and each visit you continue…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Girlie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We’re delighted with Rob’s Carpet Cleaning! Their method cleans all the way down to the base of your carpets/rugs and is much more thorough than Chem Dry. The customer service is fantastic! Cindy, the receptionist, was professional and friendly, answered all our questions, and gave us a confirmation call before the…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Marilyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Doug3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism
victor118103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$214-11% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning68$153–$315
General carpet cleaning64$146–$303
Pet stain & odor removal40$144–$260
Upholstery cleaning16$170–$340
Area rug cleaning13$158–$434

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