dalia marquez2 reviewsTotal number of Google reviews dalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing job! Always extremely impressed.
Rob's Carpet Cleaning
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 26 upholstery cleaningPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 307 Google reviews · 15 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$214typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Rob's Carpet Cleaning at a glance
Google reviewers rate Rob's Carpet Cleaning five out of five stars based on 307 reviews, noting the owner responds to 69 percent of feedback. Customers frequently cite punctuality, efficient communication, and reasonable pricing as key benefits of their carpet and upholstery services. While most praise the thorough results and friendly staff, one lower-rated review criticized the lack of personal protective equipment and the substitution of the owner with an unmasked technician.
- Google rating: 5.0 out of 5 from 307 reviews (98% five-star).
- Reviews on this page: 307 Google reviews (279 with written comments, 6 with photos).
- Owner responses: the business replied to 69% of reviews.
- Most recent review: October 23, 2026.
- Service: Upholstery Cleaner serving Eugene, Oregon.
Data from Google, last updated October 25, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rob's Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rob's Carpet Cleaning: 99/100 on this factor. Category median: 94.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rob's Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rob's Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rob's Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rob's Carpet Cleaning: 99/100 on this factor. Category median: 88.A
99
Bar = this company · dark tick = category median.
Star ratings
307 Google reviews we collected
- 5 stars30298%
- 4 stars41%
- 3 stars10%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 279 written reviews
- Praise58199%
- Complaints51%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3153%
- Reasonable2847%
- Overpriced00%
- Not sure00%
$214-11% vs typical upholstery cleaning
Middle half of what 47 customers paid ($163–$277) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results16027%
- Staff & attitude13723%
- Speed & response9616%
- Would recommend8214%
- Price & value7613%
- Communication203%
- Honesty & trust153%
What customers talk about
We read 279 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Titus and the whole team does a wonderful job every time they come out.”
“He accomplished a miracle, by getting the awful smell out of a carpet that hadn't been cleaned for 20 years.”
“Titus was professional, courteous, and did a wonderful job on our carpets.”
“Super friendly, efficient, on time, great price and made our floors look clean and fresh!”
“They were delayed by an hour and actually called to let me know the new arrival time.”
“If you're looking for great service at a reasonable price, you need look no further than Rob's Carpet Cleaning.”
“They got all the stains out, did a great job at reasonable rates.”
“Easy to work with and dependable with good pricing.”
“…id their best to accomodate, even referring other local cleaners they trust to try and help us get the timing we needed.…”
People customers mention
- Titus 23 reviews
- Robs 8 reviews
- Harrison 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rob's Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Titus and the whole team does a wonderful job every time they come out. I am a long time customer and I really appreciate being a patron of such a great company. Our sofa was very much in need of a treatment and a good clean. It looks wonderful. Very satisfied!
Paid $150–200Great priceUpholstery cleaning
Janna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They did a fabulous job cleaning the carpets in the whole house. Great customer service! Will use them again
Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal
AlicynLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Titus was professional, courteous, and did a wonderful job on our carpets. I called around to other carpet cleaning companies and Rob's offered the best price in town! Very happy with our decision!
Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Iris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rob’s carpet cleaning did a great job! This was my first time using them as I am new to Eugene. But after reading good reviews, I booked them to clean my carpets. They got all the stains out, did a great job at reasonable rates. I will definitely use them again!
Paid $100–150Reasonable priceCarpet steam cleaning
Debra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the BEST experience with Robs Carpet cleaning. I'll be using them again. Great price and service. 🙏💯
Paid $200–250Great priceUpholstery cleaning
Judi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great service from the time we called for the quote to clean carpets! Super friendly, efficient, on time, great price and made our floors look clean and fresh!
Paid $150–200Great priceCarpet steam cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 68 | $153–$315 |
| General carpet cleaning | 64 | $146–$303 |
| Pet stain & odor removal | 40 | $144–$260 |
| Upholstery cleaning | 16 | $170–$340 |
| Area rug cleaning | 13 | $158–$434 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 307 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Lisa Rudler1 reviewTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTitus and the whole team does a wonderful job every time they come out. I am a long time customer and I really appreciate being a patron of such a great company. Our sofa was very much in need of a treatment and a good clean. It looks wonderful. Very satisfied!
- Price assessment: Great price
- Price: $150–200
- Services: Upholstery cleaning
Sheryl Hackett3 reviewsTotal number of Google reviews Sheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn time and very efficient
- Price assessment: Great price
- Price: $150–200
- Services: Carpet steam cleaning
Adam TravelerLocal Guide · 509 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper service, professional, great staff! I believe they are the best cleaning service in town! Highly recommended!
- Services: Carpet steam cleaning, Area rug cleaning
Paula Du Chateau9 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery thorough and personable. I will use them again!
- Price assessment: Reasonable price
- Services: Carpet steam cleaning
Terri WardLocal Guide · 20 reviewsTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad another visit by carpet cleaners from Rob’s Carpet Cleaning. It’s comforting to establish a relationship with a small business like Rob’s knowing I’ll get excellent service each time I schedule cleaning. Prices are super reasonable too.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 4 years ago
We are grateful for your awesome review and your business. Thank you!
Ken Cooper3 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst class team!
- Price assessment: Great price
- Price: $150–200
- Services: Carpet steam cleaning, Upholstery cleaning
Holly Phillips Whaley7 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service and excellent results. I highly recommend!
- Price assessment: Great price
- Services: Carpet steam cleaning
Janna Duhamel5 reviewsTotal number of Google reviews Janna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a fabulous job cleaning the carpets in the whole house. Great customer service! Will use them again
- Price assessment: Great price
- Price: $200–250
- Services: General carpet cleaning, Pet stain & odor removal
Alicyn PainterLocal Guide · 21 reviewsTotal number of Google reviews Alicyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTitus was professional, courteous, and did a wonderful job on our carpets. I called around to other carpet cleaning companies and Rob's offered the best price in town! Very happy with our decision!
- Price assessment: Great price
- Price: $150–200
- Services: General carpet cleaning, Pet stain & odor removal
Business details
- Address: 1240 W D St, Springfield, OR 97477
- Phone: (541) 915-7070
- Website: robscarpetcleaningservices.com
- Service area: Eugene, OR