Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Rob's Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Rob's Carpet Cleaning

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 307 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rob's Carpet Cleaning is better than 99% of upholstery cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rob's Carpet Cleaning is better than 99% of upholstery cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rob's Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rob's Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rob's Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rob's Carpet Cleaning is better than 99% of upholstery cleaning.A
99

Reviews for your job

Customers hired Rob's Carpet Cleaning for 5 kinds of job.

Rob's Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$144–$260
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Pet stain & odor removal” · showing 20

TerriLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Had another visit by carpet cleaners from Rob’s Carpet Cleaning. It’s comforting to establish a relationship with a small business like Rob’s knowing I’ll get excellent service each time I schedule cleaning. Prices are super reasonable too.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Janna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They did a fabulous job cleaning the carpets in the whole house. Great customer service! Will use them again

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal
AlicynLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Titus was professional, courteous, and did a wonderful job on our carpets. I called around to other carpet cleaning companies and Rob's offered the best price in town! Very happy with our decision!

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Terry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Robs Carpet Cleaning is awesome! They came in and cleaned my father’s carpets beautifully, it’s a difficult situation as my father is elderly and is at the beginning of the end of his life. Rob was professional and super considerate of our situation. I’m a regional manager for property management and deal with…

Carpet steam cleaningPet stain & odor removal
Alyssa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We needed carpet cleaning on a tight schedule and they did their best to accomodate, even referring other local cleaners they trust to try and help us get the timing we needed. Ultimately, we went with them because of the great customer service and the carpets turned out great!

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Shauna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We use Rob's exclusively. I would highly recommend.

Paid $400–450Reasonable priceCarpet steam cleaningPet stain & odor removal
Betty8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I gave been using Rob's Carpet cleaning for 5 years now. Titus is the best, he not inly does a great job cleaning my carpet, he does it with a great smile on his face.

Paid $150–200Reasonable priceCarpet steam cleaningPet stain & odor removal
jeriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I alway have Rob's clean my carpets! They are professional, responsive, on time and do a wonderful job!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality
Chelsie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Titus is fantastic and we will absolutely be using this company again!

Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely fantastic service and great prices. Titus is the sweetest guy and I would recommend him to anyone!

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal
Mat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob and his family are great people. Competitively priced and always do a fantastic job for us! I would recommend them to anyone.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ted6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob did a fantastic job getting my carpets cleaned!! They look brand new!!! Thank you!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Polite and professional

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Jared1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have tried various carpet cleaning services over the years and Rob's out did them all. Amazing job and great prices. Titus did such a great job! I am truly amazed. I have 2 dogs and now you can't even tell!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jason7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Titus is amazing. We really enjoyed him. He is very personable and did a wonderful job on our carpets. Will certainly call again when we need further service. Thank you so much

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing job. Super friendly. Thank you

Customer photo from Jennifer's reviewCustomer photo from Jennifer's review
Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
tharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I will definitely be calling Rob's for all my future carpet and upholstery cleaning needs. Top notch job all the way around and awesome employees.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Laima4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and Kudos to Titus. He did a great job! I would highly recommend this company! Thank you again for a great service!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Aubrey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I usuall don't give reviews, but Robs carpet cleang deserves it!! Titus is super friendly, and does a fantastic job on my carpets every time! Wish I could give more than 5 stars!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ShariLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Titus is the best!! Thank you for always taking good care of us.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (20 more) →

Price

$214-11% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning68$153–$315
General carpet cleaning64$146–$303
Pet stain & odor removal40$144–$260
Upholstery cleaning16$170–$340
Area rug cleaning13$158–$434

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