Experts Reviews · Company report
Robert's Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty95−0.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Robert's Auto Service

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 467 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Robert's Auto Service is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Robert's Auto Service is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Robert's Auto Service is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Robert's Auto Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Robert's Auto Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Robert's Auto Service is better than 9% of auto repair shops.F
9

Reviews for your job

Customers hired Robert's Auto Service for 8 kinds of job.

Robert's Auto Service for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 69

All 18 Google reviews tagged “Battery”

Sohrab6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been taking all of my vehicles to Robert’s for over 8 years since we moved to La Jolla and then PB (and two of my daughters do as well). They are honest, flexible and reliable. I highly recommend them for all of your car maintenance and repair needs. Just today, I needed a new battery and I was in and out in a flash. Love Robert’s!!!

General repairs & maintenanceAuto A/C rechargeAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Ginny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Robert's is the best auto repair shop in San Diego. You could not find a more trustworthy, skilled and reliable team anywhere!

Air & cabin filter replacementTiresGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
NormieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

WOW! Christian took such great care of me. My car had TONS of things wrong with it and I didn't know where to start. He walked me through each and every one of the repairs needed, organized them in order of priority and gave me a very reasonable quote for getting all of the work done. For the amount of work that…

Air & cabin filter replacementBatteryBrakes
ChrisLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, definitely my go to mechanic from now on. Super friendly and very fair prices, he even shopped around to find the best price for the parts I needed. Highly recommended!

BatteryGeneral repairs & maintenance
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great + sincerely genuine support from James in front office! 👏

Battery
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is by far the best place I found in San Diego. I took my car to a few mechanics, including the dealership, and none could figure out the vibration/noise. Within an hour at Roberts, they figured it out and sent me video of the issue and communicated efficiently. Fair pricing, honest business. Highly recommend. Not easy to find in the PB area.

BatteryAuto engine diagnosticAuto engine tuning
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert’s Auto Service did a great job! My car wouldn’t start and AAA couldn’t get my car To start. Although they were busy, I felt they were timely in getting my car in, diagnosing the issue and getting it road ready again. It was a confusing issue because apparently I have 2 batteries in my car and the main battery…

Battery
BrankoLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I brought my 2016 Chevy Tahoe here for an oil change, brake fluid flush/change, and to check why the "service 4x4" message was appearing intermittently. They were able to diagnose the issue with the transfer case motor for the 4x4 and the replacement part and labor cost was very reasonable. The oil change and brake…

Auto battery replacementBatteryBrake service & repair
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can not recommend them enough. My Jeep had issues that the dealership could not figure out. Cristian and James the two service advisors stepped up big time and got to the route of the problem. James went above and beyond making sure I was taken care of. I will never go anywhere else. Trustworthy, reliable and competitive.

BatteryElectricalAuto engine diagnostic
DerrickLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been taking all of my vehicles to them for years. They are always professional, courteous and do quality work at a fair price. I recommend them to everyone I know

BatteryElectricalGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Angie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been going to Robert’s Auto Service over the past 5 years since moving to San Diego. The mechanics at this shop are fair, professional, and courteous with their customers. When I first moved to SD, I had an old beater car that needed constant repairs. They worked with me and my budget and only fixed what…

BatteryOil change+ Punctuality+ Quality+ Professionalism
BeauLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Robert's, simply put, is one of the best independent shops in San Diego. My extended family has been going to them for GENERATIONS, with a variety of cars, from Honda's, Dodge's, Mazda's to a host of Volvo's, over the span of at least 30 years. With all these different cars, years of repairs and maintenance, lots…

A/C installation & repairAir & cabin filter replacementBattery
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been a customer for 29-years with my 1988 Madza RX7 convertible. They go above and beyond in servicing my car. Staff are experts in the business, able to fully explain the service performed, and the nicest people one could encounter. I highly recommend Robert's Auto Service.

BatteryExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
AlissaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My car was having issues with randomly not having the battery start. I wasnt sure if it was the battery or alternator and didn't want to waste money buying one thing for it to be another. I called in the morning and they told me they could take care of me that day. Keith and Juan did an amazing job with customer…

Battery+ Punctuality+ Quality+ Professionalism
Jong7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Before scheduling an appointment, I reviewed many auto service businesses in the San Diego area, and was most impressed with a near 5 out of 5 quality rating from nearly 1,000 individuals. So I decided to take a chance to have Robert's service my 2017 Mercedes C300 (I am always hesitant to go straight to the…

BatteryAuto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism
roger4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes
Jacqueline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BatteryTransmission+ Punctuality+ Quality+ Professionalism
Pia5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 65%Overpriced 4%Not sure 0%

Jobs customers hired them for

Compare with