Experts Reviews · Company report
Rochester Colonial Manufacturing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%94+13.3Replies to reviews 7%25+1.8Craft & service penalty81−1.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Rochester Colonial Manufacturing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 383 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rochester Colonial Manufacturing is better than 88% of window replacement services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rochester Colonial Manufacturing is better than 84% of window replacement services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rochester Colonial Manufacturing is better than 81% of window replacement services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rochester Colonial Manufacturing is better than 94% of window replacement services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rochester Colonial Manufacturing is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rochester Colonial Manufacturing is better than 25% of window replacement services.D
25

Reviews for your job

Customers hired Rochester Colonial Manufacturing for 8 kinds of job.

Rochester Colonial Manufacturing for custom windows

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom windows”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Custom windows”

MariaLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We couldn’t be more pleased; we replaced the whole house - 27 windows in all! The crew finished up today and we just couldn’t be more happy. We appreciate the quality, the customer service, and the really exceptional attention to detail. We also truly appreciate the low- pressure sales approach and…

Great priceWindow installationCustom windows
Edna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Over the past 5 years Rochester Colonial has replaced every window in my house except one. From sales through to installation they are 5 Star all the way. Professional, accommodating, dependable quality, and excellent workmanship.

Reasonable priceWindow installationCustom windows
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This was our third time working with Rochester Colonial. Our salesperson Gabe was honest and very easy to work with. We were never pressured into options we didn't want. He kept us informed throughout the ordering and installation process. The installation team was courteous, clean, and very friendly. Our…

Great priceWindow installationCustom windows
KaylaLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We got a bunch of windows replaced using Rochester Colonial a few years ago and noticed fairly immediate improvements in temperature control followed by lower electrical bills. One of the things we ended up splurging on was stronger window screens because we have cats. I'd like to say it's a good thing, but now we…

Reasonable priceWindow installationCustom windows
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Clean, honest, organized and professional from start to end.

Great priceWindow installationCustom windowsCustom doors
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The installation crew was great doing the installation of 4 windows and 2 glass panels in a day that was well below freezing and snowing. As with the previous installation I had done on another set of windows, they worked well together, were efficient, kept the work area clean, and did the job in one day. The time…

Customer photo from Bob's review
Not sureDouble pane window installation & replacement+ Responsiveness+ Punctuality+ Quality
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

These installers were GREAT! They worked all day in the frigid cold and in spite of the cold and ice. The result is amazing and makes our 1940 house look so much better.

Reasonable priceCustom windows
GlenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Awesome experience. Project was started and completed on time. Servicemen were professional, experienced, and polite.

Great priceWindow installationCustom windows
CharlesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rochester Colonial is an outstanding company. They have skilled installers and excellent products. When we ordered windows for our house last year we investigated several different window manufacturers and installers. We picked Rochester Colonial and are very happy that we did. The windows replaced older worn-out…

Reasonable priceGeneral door installationWindow installationCustom windows
Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Wonderful Marvin extruded fiberglass windows and exceptional installation. Could not be happier with the purchase.

Reasonable priceWindow installationCustom windows
Trina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Over the years Rochester Colonial has helped many of my family members. The Rochester Colonial team are kind, diligent professionals every step of the way - from estimate to final measurements to installation scheduling to installation prep to installation to post-installation cleanup. Rochester Colonial is…

Reasonable priceGeneral door installationWindow installationCustom windows
Ed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional staff. Installation of door, custom windows fantastic. Timely, clean and efficient. RCM have replaced all windows and doors in my 1954 Ranch home. Highly recommended.

Reasonable priceGeneral door installationWindow installationCustom windows
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have relied on Rochester Colonial for all of our window and sliding door installations; both new and existing. We have experienced great customer service, sales, installation, and follow-up. We will continue to use Rochester Colonial and their team with any window/door needs we have.

Casement window installation & replacementCustom windowsGeneral window replacement+ Responsiveness+ Punctuality+ Quality
Betsy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From the first contact thru installation, rochester colonial was wonderful to work with. Professional, friendly and helpful the entire time. The guys that installed the windows did a great job and cleaned up 100% inside and outside. All of our windows look and work great. Our house is so quiet and our heating bill…

Casement window installation & replacementCustom windowsWindow installation+ Responsiveness+ Quality+ Professionalism
k2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very happy with my windows & doors

Custom doorsCustom windows+ Quality
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just wanted to pass along our appreciation for the great job on the windows and door we had installed. Installers were polite, cleaned up and made sure that it was to our satisfaction. Salesman (Nick) was great wasn’t pushy and if I needed anything else this is the place I’m going to come back to.

Custom doorsCustom windowsGeneral door installation+ Responsiveness+ Punctuality+ Quality
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rochester Colonial did an exceptional job replacing 5 doors and 17 large windows in our 1960s mid-century modern home. They are a full service company - one of only few in the Rochester area that conduct both residential and commercial window replacement, and conduct their installations with in-house personnel.…

Custom doorsCustom windowsWindow installation+ Quality+ Professionalism
CJ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As I'm gut renovating my home in Pittsford I spent the past two years researching windows and doors and met with nearly every company available for estimates on numerous configurations, styles, etc. Due to the pandemic and other factors, the demand for home renovations has made it arduous with lead and installation…

Custom doorsCustom windowsDouble pane window installation & replacement+ Responsiveness+ Punctuality+ Quality
Todd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had Rochester Colonial install 2 Marvin sliding glass doors and 2 custom Marvin windows. The quality of the Marvin products is excellent. The installers did a great job and took more time than originally planned as they made changes to the install and decorative appointments to make sure things met our needs.…

Custom windowsGeneral door installation+ Responsiveness+ Quality+ Professionalism
Rob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Really appreciate the quality work that Rochester Colonial has done when replacing windows at our home. We recently asked them for a quote to replace a window that had a broken seam, and they actually recommended a repair instead of a replacement which was less expensive and easier for us.

Custom windows+ Quality+ Professionalism
L4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Love working with Rochester Colonial. We always turn to them when we need upgrades or replacements. Mike Gionta is so helpful with options and designs. Highly recommended.

Custom doorsCustom windowsGeneral door installation+ Responsiveness+ Punctuality+ Quality
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral door installationWindow installationCustom windows
Ann9 months ago★★★★★

Rating only, no written review.

Great priceWindow installationCustom windows
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceCustom windows

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 79%Overpriced 0%Not sure 5%

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