Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Rochester Colonial Manufacturing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%94+13.3Replies to reviews 7%25+1.8Craft & service penalty81−1.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Rochester Colonial Manufacturing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 383 Google reviews

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Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rochester Colonial Manufacturing is better than 88% of window replacement services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rochester Colonial Manufacturing is better than 84% of window replacement services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rochester Colonial Manufacturing is better than 81% of window replacement services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rochester Colonial Manufacturing is better than 94% of window replacement services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rochester Colonial Manufacturing is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rochester Colonial Manufacturing is better than 25% of window replacement services.D
25

Reviews for your job

Customers hired Rochester Colonial Manufacturing for 8 kinds of job.

Rochester Colonial Manufacturing for general window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “General window replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 7

All 4 Google reviews tagged “General window replacement”

Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have relied on Rochester Colonial for all of our window and sliding door installations; both new and existing. We have experienced great customer service, sales, installation, and follow-up. We will continue to use Rochester Colonial and their team with any window/door needs we have.

Casement window installation & replacementCustom windowsGeneral window replacement+ Responsiveness+ Punctuality+ Quality
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just wanted to pass along our appreciation for the great job on the windows and door we had installed. Installers were polite, cleaned up and made sure that it was to our satisfaction. Salesman (Nick) was great wasn’t pushy and if I needed anything else this is the place I’m going to come back to.

Custom doorsCustom windowsGeneral door installation+ Responsiveness+ Punctuality+ Quality
Lap1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got new windows for a second floor porch area. Great quality and service. Things were backlogged due to supply and labor issues like it was everywhere, but they kept me up to date with communication and were able to do the install earlier than expected. The install crew was professional and finished earlier than…

General window replacementWindow frame repair & replacement+ Responsiveness+ Punctuality+ Quality
AlbieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had Rochester Colonial replace a kitchen window, patio door, repair a window and replace my front door and screen. They did a wonderful job. They always on time and did a professional job. Plus, they cleaned up after the work and I didn't have to do anything after they left; just enjoy the work they did.…

General door installationGeneral window replacementWindow repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 79%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General door installation86—
Window installation73—
Custom doors26—
Custom windows23—
General door repair7—
Window repair6—
General window replacement4—
Double pane window installation & replacement3—

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