Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Rock Solid Plumbing & Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%75+10.6Replies to reviews 7%41+2.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Rock Solid Plumbing & Heating LLC

Anchorage, AK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 87 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rock Solid Plumbing & Heating LLC is better than 86% of pipe repair services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rock Solid Plumbing & Heating LLC is better than 78% of pipe repair services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rock Solid Plumbing & Heating LLC is better than —% of pipe repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rock Solid Plumbing & Heating LLC is better than 75% of pipe repair services.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rock Solid Plumbing & Heating LLC is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rock Solid Plumbing & Heating LLC is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Rock Solid Plumbing & Heating LLC for 6 kinds of job.

Rock Solid Plumbing & Heating LLC for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$554
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 10 Google reviews tagged “Plumbing leak repair”

Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very thorough and efficient.

Paid $400–600Reasonable pricePlumbing leak detectionPlumbing leak repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had a water leak in my laundry room so I called Rock Solid. They were so nice on the phone and got Michael to my house the next day. Super helpful, explained everything as he found it, and got the leak fixed super fast. He even took the time to explain other concerns with my boiler and water tank that we will be…

Paid $400–600Reasonable pricePlumbing leak repair
bryanLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Michael did a great job!! He was very personable and helpful to remedy our plumbing issues. Great attitude 👏!!

Paid $1,000+Reasonable priceWater heater installationPlumbing pipe repairFaucet repair
K.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Michael did a excellent job in detecting the problem in the plumbing for the kitchen sink. . It's been a ongoing problem that no other repairman has been able to diagnose and fix the clogged sink and dishwasher plumbing . He was very professional , courteous , and was very efficient! He took the time to explain…

Not surePlumbing pipe repairPlumbing leak repair
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Speedy scheduling of appointment, technician came and fixed broken dishwasher vent and clogged kitchen line. Friendly and affordable, great service all around.

Customer photo from Michael's review
Paid $400–500Great pricePlumbing leak repair
Sharon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We were so grateful when their skilled technician came out to help us during the stressful time when our pipes froze and burst in -15° weather. We did have to to schedule the appointment in a bit out (so not same day service), and until then, we used buckets and emptied them to get through. When the technician…

Customer photo from Sharon's review
Paid $600–700Reasonable pricePlumbing pipe repairPlumbing leak repair
RossLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

During a deep cold spell my water and heat lines froze and Rock Solid was the only company that answered my call. Michael came out on overtime and got the splits in the line repaired and gave me solid advice on steps to take going forward. The company was then able to get me back on the schedule just a couple days…

Great pricePlumbing leak repair
ReverieRoseLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fantastic- patient and had a good laugh here and there.

Great pricePlumbing leak detectionPlumbing leak repair
Liz4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $800–1,000Great priceWater heater repairPlumbing leak repair
cleve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200–300OverpricedPlumbing leak repair

Price

$429-11% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 57%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak repair10$246–$554
Plumbing pipe repair8$295–$931
Water heater repair6$158–$432
Water heater installation5$1.4k–$2.8k
Plumbing leak detection5$173–$503
Faucet repair3$228–$721

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