Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Rock Solid Plumbing & Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%75+10.6Replies to reviews 7%41+2.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Rock Solid Plumbing & Heating LLC

Anchorage, AK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 87 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rock Solid Plumbing & Heating LLC is better than 86% of pipe repair services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rock Solid Plumbing & Heating LLC is better than 78% of pipe repair services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rock Solid Plumbing & Heating LLC is better than —% of pipe repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rock Solid Plumbing & Heating LLC is better than 75% of pipe repair services.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rock Solid Plumbing & Heating LLC is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rock Solid Plumbing & Heating LLC is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Rock Solid Plumbing & Heating LLC for 6 kinds of job.

Rock Solid Plumbing & Heating LLC for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$931
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Plumbing pipe repair”

ChrisLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Polite, personable, and knowledgeable. Michael and Dakota came out after hours, on the same day, to repair an issue with a previous contractor’s work. Impressed enough that I signed them on for annual HVAC service. Definitely recommend.

Reasonable priceShower installationPlumbing pipe repair
bryanLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Michael did a great job!! He was very personable and helpful to remedy our plumbing issues. Great attitude 👏!!

Paid $1,000+Reasonable priceWater heater installationPlumbing pipe repairFaucet repair
K.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Michael did a excellent job in detecting the problem in the plumbing for the kitchen sink. . It's been a ongoing problem that no other repairman has been able to diagnose and fix the clogged sink and dishwasher plumbing . He was very professional , courteous , and was very efficient! He took the time to explain…

Not surePlumbing pipe repairPlumbing leak repair
Zacharie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rock solid is great. I’ve had Michael help out with a couple projects.And most recently kyle helped do a complete overhaul on all my old plumbing. It was complex job and he knocked it - it looks so much better now. I can thank these guys enough!

Paid $200–300Great pricePlumbing pipe repair
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Raven is awesome. Did the work fast and clean

Paid $400–500Great pricePlumbing pipe repairWater heater repair
Sharon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We were so grateful when their skilled technician came out to help us during the stressful time when our pipes froze and burst in -15° weather. We did have to to schedule the appointment in a bit out (so not same day service), and until then, we used buckets and emptied them to get through. When the technician…

Customer photo from Sharon's review
Paid $600–700Reasonable pricePlumbing pipe repairPlumbing leak repair
Birte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I was very pleased to find a company that could fix my broken pipe so soon. Kudos to Michael, the tech who came. He knew exactly what to do and how to do it. Thanks again for the quick response and professional work.

Paid $400–500Reasonable pricePlumbing pipe repair
AutumnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Michael was the BEST! He was informative, honest, and knowledgeable! I greatly appreciate the time he took to explain everything to me.

Paid $500–600Great pricePlumbing pipe repair

Price

$429-11% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 57%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak repair10$246–$554
Plumbing pipe repair8$295–$931
Water heater repair6$158–$432
Water heater installation5$1.4k–$2.8k
Plumbing leak detection5$173–$503
Faucet repair3$228–$721

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