Analyzing 7,403,7527.4M ReviewsFor 20,93220.9K Experts
Google reviewers rate this veterinary hospital 4.8 out of 5 based on 110 reviews, with the owner responding to 79 percent of them. Customers frequently praise the facility's cleanliness, efficient workflow, and staff who communicate clearly about procedures and costs. Recurring themes include compassionate care for anxious pets and reasonable pricing for routine services. However, some low-star reviews criticize unexpected billing for additional treatments and claim that appointment times often exceed expectations for simple visits.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
110 Google reviews we collected
Phrases our text analysis found in 78 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“om the moment we went in to the moment I picked him up the staff was friendly and helpful, kept me up to date on what was happening and the plan, and…”
“I highly recommend this wonderful veterinary hospital.”
“They are very thorough, thoughtful and caring regarding my cats needs.”
“vet techs took the time to work with my dog and followed up the next day with a phone call to check on us.”
“She explained, on detail, what was going on with her allergies and came up with A plan to relieve the symptoms immediately and then resolve the underl…”
“The cost wasn’t the cheapest but reasonable for the care we received.”
“They don’t give up on any treatment that your pet may need and will always give their honest opinion.”
praise complaint · found by our text analysis, Google review wording unchanged.
The staff are professional and so kind. Having been coming here a couple of years and I wouldn’t take my dog anywhere else
Rocklin Ranch is rockin’! From the time you arrive till you check out, everything hums like a well oiled machine. That everyone truly cares about your pets well-being is apparent in every step of your experience. I recommend them!
Took my cat in with concerns he was having. From the moment we went in to the moment I picked him up the staff was friendly and helpful, kept me up to date on what was happening and the plan, and gave me a quote and everything. Also the facility was so beautiful and clean. So grateful and thankful. We will be back
vet techs took the time to work with my dog and followed up the next day with a phone call to check on us.
Great place, with a very knowledgeable staff, our senior GSD Nala, got a treatment with the immediate relief! Highly recommend!
They handled my big girl beautifully and helped me get her medicated so she wasn’t so scared and able to get her blood without incident. Thank you
4.8 ★★★★★ 110 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The staff are professional and so kind. Having been coming here a couple of years and I wouldn’t take my dog anywhere else
Very lovely and helpful staff!
Rocklin Ranch is rockin’! From the time you arrive till you check out, everything hums like a well oiled machine. That everyone truly cares about your pets well-being is apparent in every step of your experience. I recommend them!
Thank you for the kind words and for taking the time to share your experience! It means so much to our team to know that you felt well cared for during your visit. We truly appreciate your trust in us and your recommendation. We look forward to welcoming you and your pets back!
Took my cat in with concerns he was having. From the moment we went in to the moment I picked him up the staff was friendly and helpful, kept me up to date on what was happening and the plan, and gave me a quote and everything. Also the facility was so beautiful and clean. So grateful and thankful. We will be back
Clyde, we’re glad you felt supported and informed throughout your visit. Thank you for noticing our team’s efforts and the facility’s cleanliness.
Dr Cliff is the best and my cats and I would follow him to any vets office.
We're delighted to hear your trust in our veterinarian. Your loyalty means a lot to us!
Clean, spacious with a friendly atmosphere.
We appreciate your positive feedback Debra! Glad you enjoyed our space and atmosphere!
vet techs took the time to work with my dog and followed up the next day with a phone call to check on us.
We appreciate your positive feedback. We're glad Dr. Padilla and our techs were thorough with you and your dog!
Great place, with a very knowledgeable staff, our senior GSD Nala, got a treatment with the immediate relief! Highly recommend!
Hi Leonid! We appreciate your recommendation! Delighted to hear your GSD found immediate relief.
Friendly staff and efficient!
We appreciate your kind words about our staff and efficiency. Thank you!
They handled my big girl beautifully and helped me get her medicated so she wasn’t so scared and able to get her blood without incident. Thank you
Thank you for taking the time to leave us a great rating!
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Analyzing 7,403,7527.4M ReviewsFor 20,93220.9K Experts
