iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty94−0.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 20 cabinet paintersiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★408 Google reviews · 24 photos
96%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Roell Painting for professional crews, clear communication, and competitive pricing on interior and exterior projects. Reviewers highlight punctuality, careful preparation, and the ability to handle complex jobs like cabinet refinishing or siding repairs. However, some low-star reviews cite errors such as painting weather stripping or J-channel, damaging property, and unresponsive scheduling or estimate follow-ups.
Google rating: 4.9 out of 5 from 408 reviews (96% five-star).
Reviews on this page: 408 Google reviews (382 with written comments, 22 with photos).
Owner responses: the business replied to 92% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Roell Painting CompanyCabinet Painters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roell Painting Company: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roell Painting Company: 88/100 on this factor. Category median: 95.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roell Painting Company: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roell Painting Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roell Painting Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roell Painting Company: 81/100 on this factor. Category median: 100.A
81
Bar = this company · dark tick = category median.
Star ratings
408 Google reviews we collected
4.9of 5
5 stars39396%
4 stars92%
3 stars00%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 382 written reviews
99%praise
Praise98199%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1234%
Reasonable2366%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21922%
Quality & results20220%
Speed & response18218%
Would recommend17418%
Communication11311%
Price & value798%
Honesty & trust232%
What customers talk about
We read 382 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…comings and goings while displaced, responded to our point-outs, and professionally completed work that even previous contractors left in substandard…”
“We had our trim and some walls touched up in our home, and the team did a wonderful job.”
“We appreciated their professional work, timely matter, and good communication.”
“I would highly recommend them to anyone looking for reliable and high-quality painting services.”
“I would not recommend Roell at all but if you find yourself working with them document with pictures every step of their work.”
“I was so pleased with not only the outcome, but the communication and friendliness of all the staff as well.”
“Despite being told twice not to enter my property, their illegal employees ignored my words and continued carpentry work on my home without permission.”
“Angel and Scott were easy to work with, project done in time frame estimated at a fair price.”
“This is not a problem that can wait until the damage or costs become worse.”
“They’re priced right, have actual project managers and supervisors who oversee the work, and their painting talent are punctual, professional, and trustworthy.”
People customers mention
Isaac22 reviews
Jason21 reviews
Angel18 reviews
Jesse15 reviews
Scott9 reviews
Dana9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roell Painting Company for 8 kinds of job. Pick one to see what they paid and said.
John4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
After we had new Anderson windows installed, we needed them stained/finished. An art in of itself, Roell Painting came through with flying colors. From my first conversation with Scott, then Jason, Javier and Fernando, to the end of the project, the Roell crew made sure we were happy and satisfied with their work.…
Reasonable priceWood staining
Kelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I recently had my whole interior of my townhouse painted....I was so pleased with not only the outcome, but the communication and friendliness of all the staff as well. Such a great experience from start to finish. I would definitely recommend them to anyone! Thank you Roell!
Great pricePaint indoorsDoor paintingInterior painting
Pat5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Exterior painting of 2 story house with siding repair and 2 car metal garage. All was completed and done properly and professionally. Was always kept informed of progress.
Reasonable priceMetal paintingExterior painting
Melissa8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The work performed by Roell was top notch! The techs were professional and they did an excellent job securing their work space to minimize dust and debris. Finished their project in the time frame expected. Thank you!
Amy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had our trim and some walls touched up in our home, and the team did a wonderful job. We appreciated their professional work, timely matter, and good communication. I would definitely use them again!
Reasonable pricePaint indoors
MarkLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Roel Painting was exactly what I was looking for. Needed my mother's garage to match the newly sided house. Scott was very professional and communication was excellent. We could not be more pleased. The color was a perfect match.
We recently started a 'refresh' of our older St. Paul home starting with complete hardwood floor refinishing and followed by complete Roell's painting of four rooms, hallway, and multiple closets. Our two unconditionals were to start later on our schedule following the floors, and protect the new floors at all costs. Danielle understood this from the start and worked with us on timing, colors, and added great advice on managing older hinges, doorknobs, and registers. Jason guided the crew's work and priorities, and the crew led by Jose expertly repaired, prepped, and painted all millwork, windows, ceilings, doors and walls. From start to finish, this company took care in our home, tolerated our comings and goings while displaced, responded to our point-outs, and professionally completed work that even previous contractors left in substandard condition. We'll certainly have them back when we tackle our remaining projects!
Price assessment: Reasonable price
Services: Door painting, Interior painting, Service not listed
John Dixon4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
After we had new Anderson windows installed, we needed them stained/finished. An art in of itself, Roell Painting came through with flying colors. From my first conversation with Scott, then Jason, Javier and Fernando, to the end of the project, the Roell crew made sure we were happy and satisfied with their work. Professional and a pleasant experience all around.
Price assessment: Reasonable price
Services: Wood staining
Kelly Reuter4 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I recently had my whole interior of my townhouse painted....I was so pleased with not only the outcome, but the communication and friendliness of all the staff as well. Such a great experience from start to finish. I would definitely recommend them to anyone! Thank you Roell!
Price assessment: Great price
Services: Paint indoors, Door painting, Interior painting
kyle bigelow5 reviewsiTotal number of Google reviews kyle has written across all businesses on Google Maps, not just this one.
ONE WOULD EXPECT A PROFESSIONAL PAINTER TO HAVE THE CORRECT KNOWLEDGE!
The weather stripping and perimeter seal around the garage doors should never have been painted. Painting it causes the material to curl back, leaving an approximately half-inch gap around the entire perimeter of the garage door. This allows air, sunlight, dirt, wind, bugs, and potentially mice to enter the garage and affect the surrounding units.
We are very upset and disappointed being blown off by jason to this ongoing garage issue. This is not a problem that can wait until the damage or costs become worse. The issue is currently affecting the surrounding units, including four nearby units, and it appears likely to continue causing problems throughout the property if it is not addressed immediately. Their is a HUGE communication gap between the company and their employees that no hablo English and we are told as homeowners not to talk to them. So the job is not done correctly and will continue to damage all other units in our association.
Pat Thul5 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Exterior painting of 2 story house with siding repair and 2 car metal garage. All was completed and done properly and professionally. Was always kept informed of progress.
Price assessment: Reasonable price
Services: Metal painting, Exterior painting
Response from the owner · 3 months ago
Pat - Thank you for taking the time to leave us such a wonderful review! We're so glad to hear you were happy with your exterior painting and siding repair project. Keeping our customers informed throughout the process is something we take pride in, and we're thrilled that our team delivered a professional experience from start to finish.
We truly appreciate your trust in Roell Painting and hope you enjoy your beautifully refreshed home for years to come. Thank you for choosing us!
Melissa Hagen8 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
The work performed by Roell was top notch! The techs were professional and they did an excellent job securing their work space to minimize dust and debris. Finished their project in the time frame expected. Thank you!
Response from the owner · 3 months ago
Melissa - thank you so much for your kind words! We truly appreciate your business and we're glad to hear that we met all of your expectations while keeping the mess to a minimum! We looks forward to working with you again.
Amy Wing3 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
We had our trim and some walls touched up in our home, and the team did a wonderful job. We appreciated their professional work, timely matter, and good communication. I would definitely use them again!
Price assessment: Reasonable price
Services: Paint indoors
Response from the owner · 3 months ago
Amy - Thank you so much for your kind review! We’re thrilled to hear that you’re happy with the trim and wall touch-ups. Our team takes pride in delivering professional work, clear communication, and timely service. We truly appreciate your trust and would be happy to work with you again!
Mark GrayLocal Guide · 19 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Roel Painting was exactly what I was looking for. Needed my mother's garage to match the newly sided house. Scott was very professional and communication was excellent. We could not be more pleased. The color was a perfect match.
Response from the owner · 3 months ago
Mark - Thank you so much for the wonderful review! We’re thrilled to hear that you and your mother are so pleased with how the garage turned out. Scott will be happy to know his professionalism and communication stood out, and we’re glad the color match was exactly what you were hoping for. We truly appreciate you choosing Roell Painting!
Elizabeth Doyle1 reviewiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We recently had the entire exterior of our Dog Boarding, Training & Grooming Facility painted. Scott, Jason, and Jose did an amazing job! The work is exceptional. The crew did a great job working around our business needs and schedule. We would definitely recommend working with Roell.
Services: Exterior painting
Response from the owner · 4 months ago
Elizabeth - Thank you so much for your kind review! We were honored to be chosen to paint the exterior of your facility. We're thrilled to hear that Scott, Jason, and Jose delivered exceptional results and helped make the project a smooth experience.
We understand how important it is to minimize disruptions to your business, so we're glad our team was able to work around your schedule and operational needs. We truly appreciate your recommendation and thank you for trusting Roell Painting Company with your project!
Bob Basiago1 reviewiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
We had our lower level family room walls repaired and painted by Elvin. He did a fantastic job and it looks awesome. Danielle gave us very competitive quote and Jason inspected after it was finished. We would hire them again in a heartbeat.
Services: Paint indoors
Response from the owner · 4 months ago
Bob - Thank you for the wonderful review! We're so glad to hear you're happy with the results of your family room project. Elvin takes great pride in his craftsmanship, and we're thrilled that his work exceeded your expectations. We're also happy Danielle was able to provide a competitive quote and that Jason's final inspection helped ensure everything was completed to our standards. We truly appreciate your trust in Roell Painting Company and look forward to working with you again in the future. Thanks for choosing us!
