PLUMBERS · PHILADELPHIA, PA
Roger Ross Plumbing & Heating, Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%77+11.5Craft & service 20%77+15.4Value 10%77+7.7Momentum 8%44+3.5Track record 7%56+3.9Accountability 5%82+4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Roger Ross Plumbing & Heating, Inc

Better than 89% of plumbers · #10 of 90

5.0★928 Google reviewsGoogle star rating as shown on Google Maps.
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Roger Ross Plumbing & Heating, Inc for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Plumbing leak repair” · showing 20

★★★★★ Adam · 3 weeks ago

Dan did a great job repairing a small leak, installing a new main shut-off, and correcting some DIY plumbing the previously owner did incorrectly. Very fair and transparent pricing.

Paid $1,800–2,000Great pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
★★★★★ Ed · Edited a month ago

Kitchen drain line backed up Monday morning. Roger dispatched plumber next day. Plumber discovered grease blocking water flow where PVC line connected to pipe leading to city sewer. Plumber cleared line and tested for water flow. Roger has responded to my emergencies on 4 separate occasions. Each time work was…

Paid $200–400Reasonable priceWater heater installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Feudi · Edited 2 months ago

Very quick fair, honest and professional. Excellent

Paid $600–800Plumbing pipe repairPlumbing leak repairGarbage disposal repair
★★★★★ Gregg · 2 months ago

Roger Ross is the best plumber I have worked with to date in Phila after being here over a decade. They are responsive, nice and actually care about their clients. They sent master plumber Dan who has been amazing. I highly recommend you use Dan and Roger Ross for any plumbing work complex or otherwise!!

Great pricePlumbing pipe repairPlumbing leak repair
★★★★★ Leigh · 4 months ago

Tyler did an outstanding job with our leak. He was courteous, very knowledgeable, and finished the repair quickly.

Reasonable pricePlumbing leak repair
★★★★★ Mirit · 5 months ago

Dan did a great job! He knew exactly how to solve the problems we were having and talked us through it. He was efficient and tidy in getting the job done. Would definitely use them again!

Paid $200–300Reasonable priceShower repairPlumbing leak repair
★★★★★ Emily · 6 months ago

Reliable, fairly priced, and very helpful!

Faucet repairPlumbing leak repair
★★★★★ R. · Edited 7 months ago

Team was professional and organized. Very well spoken and well mannered. Overall top service!

Paid $300–400Reasonable priceFaucet installationPlumbing leak repair
★★★★★ Vince · 7 months ago

Great Job by the two professionals that were part of the Ross Plumbing team.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairSewer repair
★★★★★ Ladeen · Edited 8 months ago

Have been lucky enough to have found a dependable company that is always available for those plumbing emergencies as well as complete bathroom renovations. Roger Ross has a great team in place and his pricing is good. Five stars from me!

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Supersized · 8 months ago

They are really prompt and their prices are really fair! They are now my go to plumbers. They replaced our hot water heater and put in an outdoor hose bib for us, but they also came out in one day for two emergencies

Great priceWater heater installationPlumbing leak detectionPlumbing pipe repair
★★★★★ Derryck · 9 months ago

Plumber showed up on time and fixed the leak. Would recommend

Paid $200–300Reasonable pricePlumbing leak repair
★★★★★ Allix · 9 months ago

These guys are phenomenal - fully replaced my cracked cast iron stack and central plumbing for a reasonable cost, but what really sets them apart is the professionalism not just of the plumbers but of the office staff. Quotes were transparent and easy to understand, scheduling and timing was clearly communicated,…

Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
★★★★★ Ted · 9 months ago

I had a leak in the old cast iron tee portion of my sewer drain that needed repair. Oscar was great at explaining the issue and what he needed to do to fix it. He and his crew were on time, worked quickly, cleaned up, and answered all my questions throughout the process.

Paid $1,000+Not surePlumbing pipe repairPlumbing leak repair
★★★★★ Paul · 10 months ago

Tyler and Nick did a great job replacing our main stack. They explained everything up front, they cleaned up and did the whole thing in a day.

Great pricePlumbing leak repair
★★★★★ rob · 10 months ago

Extremely professional and very clean. Had vanity and plumbing replaced in the bathroom and kitchen sink plumbing replaced. Oscar did an amazing job he was very informative and professional Thank you Roger Ross Plumbing and Heating

Great pricePlumbing leak detectionPlumbing pipe repairFaucet installation
★★★★★ Mary · 11 months ago

If you need any type of plumbing work done, give them a call. On time, very reasonably priced, friendly staff. Thanks again Dan!!

Paid $200–300Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
★★★★★ Megan · Edited a year ago

I was very impressed with Roger Ross Plumbing. Their plumbers know their stuff and tackled multiple problems in my house with both tenacity and professionalism. I highly recommend them.

Reasonable pricePlumbing pipe repairPlumbing leak repair
★★★★★ Latha · a year ago

Oscar and helpers were a pleasure to work with and got a number of things done that other plumbers could not solve. Thanks!

Paid $1,000+Reasonable priceToilet repairPlumbing leak detectionFaucet installation
★★★★★ Tony · a year ago

Hire these guys! We had a great experience with this company. From initial call to finishing the job, everyone was professional, very pleasant, great communicators and very fair in their pricing. What a relief. We felt like we could really trust them from the beginning thanks to a neighbor's recommendation. We had…

Great pricePlumbing leak detectionPlumbing leak repair

Show more plumbing leak repair reviews (33 more) →

vs category

Blue = Roger, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.92★ (38 reviews)2024-Q2: 5.00★ (40 reviews)2024-Q3: 4.96★ (25 reviews)2024-Q4: 4.97★ (37 reviews)2025-Q1: 4.92★ (64 reviews)2025-Q2: 4.98★ (51 reviews)2025-Q3: 4.97★ (38 reviews)2025-Q4: 5.00★ (48 reviews)2026-Q1: 4.86★ (66 reviews)2026-Q2: 5.00★ (49 reviews)2026-Q3: 4.98★ (49 reviews)2026-Q4: 4.93★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$430-10% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 32%Reasonable 58%Overpriced 1%Not sure 9%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%77+11.5Craft & service 20%77+15.4Value 10%77+7.7Momentum 8%44+3.5Track record 7%56+3.9Accountability 5%82+4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
79
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
77
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
77
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
77
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
44
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
56
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
82

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+263 / −1
Professionalism
+316 / −1
Responsiveness
+289 / −0
Punctuality
+255 / −0
Value
+177 / −1

Compare with