Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%90+31.5Reliability 15%88+13.2Craft & service 20%84+16.8Value 10%78+7.8Momentum 8%45+3.6Track record 7%55+3.9Accountability 5%83+4.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORERoger Ross Plumbing & Heating, Inc
Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 928 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Roger Ross Plumbing & Heating, Inc is better than 90% of plumbers.A
90
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Roger Ross Plumbing & Heating, Inc is better than 88% of plumbers.A
88
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Roger Ross Plumbing & Heating, Inc is better than 84% of plumbers.A
84
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roger Ross Plumbing & Heating, Inc is better than 78% of plumbers.B
78
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roger Ross Plumbing & Heating, Inc is better than 45% of plumbers.C
45
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roger Ross Plumbing & Heating, Inc is better than 55% of plumbers.C
55
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roger Ross Plumbing & Heating, Inc is better than 83% of plumbers.A
83
Reviews for your job
Customers hired Roger Ross Plumbing & Heating, Inc for 8 kinds of job.
Roger Ross Plumbing & Heating, Inc for cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$430-8% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 58%Overpriced 1%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 115 | $353–$1.2k |
| Plumbing leak detection | 89 | $124–$633 |
| Water heater installation | 69 | $1.2k–$2.4k |
| Toilet repair | 64 | $227–$606 |
| Plumbing leak repair | 52 | $278–$986 |
| Drain cleaning | 51 | $227–$554 |
| Faucet repair | 47 | $205–$607 |
| Faucet installation | 41 | $305–$986 |
