Is Roger Ross Plumbing & Heating, Inc any good?
Our verdict: a strong choice — #10 of 90 plumbers, better than 89%. Customers single out its accountability and satisfaction; momentum is where it trails.
Accountability — better than 82% of peers
Satisfaction — better than 79% of peers
Reliability — better than 77% of peers
No weak spots against peers.
Roger Ross Plumbing & Heating, Inc for plumbing pipe repair
Clear ✕116 customers reviewed a plumbing pipe repair job here and rated it 4.98★. Most paid $1,000+ (category typical: $366–$1.2k). For this job it ranks #3 of 83 plumbers we track.
All 116 Google reviews tagged “Plumbing pipe repair” · showing 100
Nice quick service. Plumbers were professional and very courteous. Highly recommended.
fixed backup
Dan did a great job repairing a small leak, installing a new main shut-off, and correcting some DIY plumbing the previously owner did incorrectly. Very fair and transparent pricing.
They performed a difficult job very quickly and efficently. Kept me up to date of findings and repairs needed. Area was cleaned post repair
They are always wonderful. Thanks y to not be out off by their scheduling service, I do not like their procedure but they are prompt and provide excellent service.
I had Dan as my plumber and I couldn't be happier. I had already had another company come over to address the issue and all they did was overcharge me for inexperienced work that fixed nothing. So, it was quite a blessing to finally have someone who knew what they were doing. Dany was empathetic and considerate…
Excellent experience, they came out and fixed my issue without any hassle or problems. They were fast. I will definitely use them again for Any future plumbing repairs.
Kitchen drain line backed up Monday morning. Roger dispatched plumber next day. Plumber discovered grease blocking water flow where PVC line connected to pipe leading to city sewer. Plumber cleared line and tested for water flow. Roger has responded to my emergencies on 4 separate occasions. Each time work was…
Very quick fair, honest and professional. Excellent
Good communication, very professional. Great experience overall.
Roger Ross is the best plumber I have worked with to date in Phila after being here over a decade. They are responsive, nice and actually care about their clients. They sent master plumber Dan who has been amazing. I highly recommend you use Dan and Roger Ross for any plumbing work complex or otherwise!!
Professional and speedy. Easy to work with!
Tyler and Nick did a good job ,Tyler is a very good and confident plumber
NEW LAUNDRY TUB IN BASEMENT LOOKS GREAT. ALL NEW PIPE WORK LOOKS NICE AND CLEAN GOOD WORKMANSHIP.
Excellent service, staff were very professional.
Repair was done well. The plumbers seem to know what they were doing so far so good on the repair.
I called these guys & they came & did a remarkable job!! I highly recommend!! I just called them again & prompt service again, Dan came to the house repaired a broken hose bib in the back of the house & installed a new ball valve feeding the repaired bib, also brought to my attention that I needed an expansion tank…
Shower was leaking hot water from the faucet and the bathroom sink was leaking underneath at the drain. After having another plumber come over for repair, they stated sink needed to be replaced and drywall behind the shower needed to be removed for additional access, and later stated they couldn’t commit to…
The pipe split in my basement and sprayed water everywhere. A relative turned off the main water valve temporarily. A quick call to Roger Ross Plumbing sent Tyler and Nick out to replace the old pipe with a new copper one. They unclogged a utility sink for me and they used the shop vac to remove the excess water on…
Great Job by the two professionals that were part of the Ross Plumbing team.
Have been lucky enough to have found a dependable company that is always available for those plumbing emergencies as well as complete bathroom renovations. Roger Ross has a great team in place and his pricing is good. Five stars from me!
Great customer service and interaction. Great work done. Very personable and professional. Always a pleasure doing business.
They are really prompt and their prices are really fair! They are now my go to plumbers. They replaced our hot water heater and put in an outdoor hose bib for us, but they also came out in one day for two emergencies
Great experience, courteous and concise, work was done in a timely manner. Will use again and would recommend.
One time, reasonably priced, quick, very friendly, prompt scheduling. Plubmer arrived early and quickly resolved the problem. Was from the area, so understood the challenge of parking etc.
Tyler and Nick always do the greatest job for us, and Natasha makes scheduling a breeze. I recommend Roger Ross to everyone who needs a professional, reliable plumber with excellent customer service. They're kind, clean/tidy with their work, and very detailed.
We had a plumbing emergency in the form of a frozen radiator pipe that was in danger of flooding part of our house and taking out our entire heating system. Two very knowledgeable and professional plumbers came within a few hours of being called, crawled into an extremely uncomfortable crawl space where all the…
Dan came and got the heater back and running always a pleasure having Roger Ross plumbing and heating
These guys are phenomenal - fully replaced my cracked cast iron stack and central plumbing for a reasonable cost, but what really sets them apart is the professionalism not just of the plumbers but of the office staff. Quotes were transparent and easy to understand, scheduling and timing was clearly communicated,…
Roger Ross Plumbing was the right choice. Guys (Oscar and Luca) were scheduled to arrive between 8 and 12. They arrived at 8:00am. They were professional and communicated well while servicing my under kitchen sink issue. They fixed my problem without issue. I highly recommend their service.
Fabulous job they showed up on time. Got the job done and it looks great
I had a leak in the old cast iron tee portion of my sewer drain that needed repair. Oscar was great at explaining the issue and what he needed to do to fix it. He and his crew were on time, worked quickly, cleaned up, and answered all my questions throughout the process.
Extremely professional and very clean. Had vanity and plumbing replaced in the bathroom and kitchen sink plumbing replaced. Oscar did an amazing job he was very informative and professional Thank you Roger Ross Plumbing and Heating
JD and Sean did an excellent job in assessing the two pipe leaks and repairing/replacing both. Very professional and everything took less than two hours.
Tyler and Nick were great! They were polite, personable, worked quickly and completed all the repairs I outlined for them.
If you need any type of plumbing work done, give them a call. On time, very reasonably priced, friendly staff. Thanks again Dan!!
These guys are great! Scheduling is quick and easy and they are very professional with their work. I have called them twice for issues and they have done an amazing job. Highly recommend!
I was very impressed with Roger Ross Plumbing. Their plumbers know their stuff and tackled multiple problems in my house with both tenacity and professionalism. I highly recommend them.
Always reliable, detailed, and keep the shop site clean. Highly recommend both Oscar and Dan specifically:
Tyler and Nick were phenomenal. They were efficient and preserved the space well that they were working in….couldn’t been tell they were there! Prices are reasonable. They both took time to explain what they were doing and answer any and all questions. 10/10 recommend!
Great experience! Called and came out same day and was fixed in under an hour!
Very professional and explained what he was doing.
Repairs were done same day within hours of my call. Sean and his partner were nice guys and the work was done fast and they left no trash or drywall behind.
Roger and his crew came out right away and completed the project in a timely manner. Always satisfied with their work.
Our go to plumbers , always professional, attention to detail, knowledgeable. From having entire lengths of sewer pipes replaced in sometimes cramped and unpredictable spaces that come with 120+ year old homes to simple fixes and boiler maintenance , they’ve always come through quickly, efficiently, and a job well…
Professional and one of best businesses in Rox area
Dan B. did a great job fixing a couple toilets & resealing a pipe.
Oscar and crew were prompt, professional and communicative. They turned around from quote to completion quickly to meet our very tight but shifting demo and construction schedules. They performed multiple projects within a few days, pivoted quickly when situations changed and generally took great care of us. Well…
fast and dependable!
I am very pleased with the service that was provided. The guys were professional . They arrived as scheduled, identified the problem and went right to work. Much appreciated !!!
Once again I reached out to Roger Ross Plumbing and once again very satisfied. It was only to replace a trap and cut some deteriorateing pipe around it but still, they came out and knocked it out quickly. Dan was very thorough and explained the entire process as to what he planned on doing. Very informative and…
Arrived on time, very professional, answered all concerns, great work ethic, cleaned up afterwards and I would highly recommend.
Dan and Corey where very professional. Diagnosed the problem with my oven and fixed it immediately. Please give them a raise!!
Dan came out to fix a shutoff valve that was leaking. The shutoff valve was installed about a year ago by Dan/Roger Ross. Dan arrived on-time - and redid leaking valve in about 20 minutes. Roger Ross stands by their work so there was no charge for this repair. As with my first experience with Roger Ross the…
Dan was very professional does excellent work.
Ryan F. did a great job in a timely manner. Recommend!
Really pleased with Roger Ross Plumbing services! Sean and Daniel went above and beyond to make sure the pipe was repaired in full. They were personable, engaging, informative, and communicative. Natasha was also super responsive, informative, engaging, and a pleasure to speak with on the phone. We will certainly be…
We've had a leak in an upstairs bathroom. The leak shortly after we returned from an out of town trip for Christmas. The boiler had gone out and the house had gotten down to 40 degrees. Apparently the freezing of the waterline created a crack in the toilet resulting in the drip leak. The servicemén werw able to…
Mr Ross was punctual and amazing he replaced my kitchen faucet and replaced the trap pipe in my kitchen he came highly recommended by Mr Stimmler and I was completely appreciative for his help in accommodating on this holiday week with my all of my cooking thank you all for your service and wishing eveyone and your staff a wonderful Thanksgiving
The guys who showed up were great guys knew what they were doing and were in and out in a few minutes
Roger and his team are terrific. You won't find a better team of professionals. Jim Wilson
Professional work at fair prices. Diagnosed and fixed our plumbing issue the same day. Friendly and courteous technicians.
Prompt, communicated, explained well and fixed. Thank you
I have yet to receive information from the repair of the down sprout from a roofer
I plan to use Roger Ross plumbing,today was an estimate. Very knowledgeable and efficient,the price is right also. Well I did eventually use Roger plumbing ! Very satisfied. The finance option is a God send ! I would use Roger plumbing again and again in the future !
Professional pleasant staff and competitive prices.
Awesome service guys! Thank you to Dan S. and J.D for doing such a great job. I appreciate it.
Dan and Nick were professional and efficient and doing multiple plumbing jobs in our home. We had an issue with clanging pipes when our washer filled and they were quickly able to fix it. Would definitely use them again.
Dan V killed it, awesome customer service. Would reccomdend.
Several months ago my wife and I purchased a sizable project. We knew there would be a lot to fix in a 100+ year old home, but despite the dozens of inspection reports, we still somehow underestimated the plumbing risks. The plumbing issues started, I think the first day we bought the house… Roger Ross Plumbing is…
Had a cracked pipe outside for spigot. Service was very responsive and set up a good time for Tyler to come by. Was on time the next day and fixed everything up in an hour nice and clean! Highly recommend this service!
Dan was nice and professional. He came on time and finished the job really quick.
Absolutely phenomenal service! Came out for a service estimate and these guys were knowledgeable, caught issues that my inspector didn’t catch, and broke down what need to be done and were down to earth about the prices and time needed for completion. They work with houses in manayunk frequently so they are familiar…
Working with Roger Ross was fantastic, from start to finish. They were highly responsive, timely, and did excellent work. Special shout out to Dan and Sean; I can't recommend those guys enough!
Can i give Dan six stars? Been using roger ross for years. I won't use any other plumber #bestever
I cannot say enough about the service we received on two separate occasions. Once, for an outside line that connected to our hose that was leaking. The other was just yesterday connecting a copper pipe to a new refrigerator. Both experiences were great! The issue yesterday ended up being more complex than just a…
Strong work all around!!!
I've been working with Roger and his team for more than 15 years now on a wide range of plumbing needs: - fixture install for a basement remodel (claw foot tub, couple sinks, toilet with mascerating unit, washer/dryer, tankless hot water heater) - replacement of the basement mascerating unit 14 years later - fixture…
I am very happy and impressed with the service I received from Roger Ross Plumbing. Shannon was always quick to call me back from the first call to every one after. I received confirmations after setting up my appointments as well as texts and calls from the technician letting me know they were on their way. For…
Overall it was a very positive experience with Roger Ross. They responded to my needs extremely quickly (same-day) and got me on the schedule for the actual work within a few days. The work was done well, however the technician did need to be reminded to do a couple minor things throughout the day. Despite this, it…
Mo and his partners were very professional, courteous and explained what the problem was. They were very accommodating and I would trust them with future plumbing needs.
Tyler was very nice and friendly did a great job to diagnose what I needed and repair my pipes .
I’ve been using Roger Ross Plumbing for years for both my personal home and rental properties. The prices are very fair, the service is excellent, and they are very honest and reliable. There have been several times when they’ve shown responsiveness and bailed me out of some tough plumbing situations. I highly recommend them.
Extremely efficient and knowledgeable. Very happy with their work and service!
Fast response, professional, and fairly priced!
As a home owner and investor I have been using Roger Ross Plumbing and Heating for the past 5 years. Not only have I used Roger in my own personal home but in investment properties and flips as well. Roger and his team are knowledgeable, courteous, and efficient. I would highly recommend Roger Ross Plumbing and…
They were awesome! Had an issue with my hot water heater, and they were able to come out the next day and get the issues revolved. I was working with a home warranty and they went above and beyond to get it taken care of and help me get financial support from the warranty company. I am grateful for their prompt and…
Was in an emergency situation with a flooded sewage line and needed service ASAP. Within just a couple hours my issue was resolved! Highly recommend this company, they are professional and responsive!!
These guys have been my plumbers since I bought my first property in 2003. I’ve used them for probably everything at this point. They can do everything from new construction to historic properties. Roger is a master plumber and has trained his guys to do things the right way and they really take care of your…
After striking out with two other plumbers, I was referred to Roger Ross Plumbing by a friend. Roger came out to give me an estimate on a Friday and was able to schedule the work for me on Tuesday, only a few days later. He addressed a variety of issues in a second floor bath, including replacing the drain line,…
Roger’s workers came out right away and did a great job! Very professional.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Roger Ross Plumbing & Heating, Inc
Is Roger Ross Plumbing & Heating, Inc good?
Yes by most measures: 5.0★ from 928 Google reviews and an Experts Score of 74/100 (grade B), #10 of 90 plumbers we track. 0.7% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Roger Ross Plumbing & Heating, Inc charge?
Customers reported a typical bill of $430 (middle half $264–$1.2k), 10% below the plumbers median of $480.
What do customers hire Roger Ross Plumbing & Heating, Inc for?
Mostly plumbing pipe repair (115), plumbing leak detection (89), water heater installation (69), toilet repair (64).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 82%).
