Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%77+11.5Craft & service 20%77+15.4Value 10%77+7.7Momentum 8%44+3.5Track record 7%56+3.9Accountability 5%82+4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORERoger Ross Plumbing & Heating, Inc
Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 90 plumbers · 5.0★ from 928 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roger Ross Plumbing & Heating, Inc is better than 79% of plumbers.B
79
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roger Ross Plumbing & Heating, Inc is better than 44% of plumbers.C
44
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roger Ross Plumbing & Heating, Inc is better than 56% of plumbers.C
56
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roger Ross Plumbing & Heating, Inc is better than 82% of plumbers.A
82
Reviews for your job
Customers hired Roger Ross Plumbing & Heating, Inc for 8 kinds of job.
Roger Ross Plumbing & Heating, Inc for a/c system vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$430-10% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 58%Overpriced 1%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 115 | $366–$1.2k |
| Plumbing leak detection | 89 | $124–$656 |
| Water heater installation | 69 | $1.2k–$2.4k |
| Toilet repair | 64 | $227–$618 |
| Plumbing leak repair | 52 | $295–$1.1k |
| Drain cleaning | 51 | $176–$580 |
| Faucet repair | 47 | $208–$611 |
| Faucet installation | 41 | $321–$1.1k |
