Analyzing 5,593,2735.6M ReviewsFor 15,23215.2K Experts

Experts Reviews · Company report
Roger Ross Plumbing & Heating, Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%77+11.5Craft & service 20%77+15.4Value 10%77+7.7Momentum 8%44+3.5Track record 7%56+3.9Accountability 5%82+4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Roger Ross Plumbing & Heating, Inc

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 90 plumbers · 5.0★ from 928 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roger Ross Plumbing & Heating, Inc is better than 79% of plumbers.B
79
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roger Ross Plumbing & Heating, Inc is better than 44% of plumbers.C
44
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roger Ross Plumbing & Heating, Inc is better than 56% of plumbers.C
56
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roger Ross Plumbing & Heating, Inc is better than 82% of plumbers.A
82

Reviews for your job

Customers hired Roger Ross Plumbing & Heating, Inc for 8 kinds of job.

Roger Ross Plumbing & Heating, Inc for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 50

All 9 Google reviews tagged “Garbage disposal repair”

FeudiLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very quick fair, honest and professional. Excellent

Paid $600–800Plumbing pipe repairPlumbing leak repairGarbage disposal repair
Ivan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Professional and one of best businesses in Rox area

Drain cleaningPlumbing pipe repairGarbage disposal repair+ Responsiveness+ Punctuality+ Professionalism
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Roger Ross’s guys always do great work. We’re lucky to have them in the neighborhood.

Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called the receptionist and was willing to work around my schedule. Very responsive, came on time, professional. Will use again.

Garbage disposal repairService not listed+ Responsiveness+ Punctuality
S1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my first time using Roger Ross- I had a toilet and garbage disposal needing repair which Dan quickly diagnosed and resolved in no time. Additionally, he showed me a few how-to’s in the event the problems occurred again, which I greatly appreciated considering how little I know about fixing up things around…

Garbage disposal repairToilet repair+ Responsiveness+ Quality+ Professionalism
Zach8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

As a home owner and investor I have been using Roger Ross Plumbing and Heating for the past 5 years. Not only have I used Roger in my own personal home but in investment properties and flips as well. Roger and his team are knowledgeable, courteous, and efficient. I would highly recommend Roger Ross Plumbing and…

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Quality+ Professionalism
Jiminy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These guys have been my plumbers since I bought my first property in 2003. I’ve used them for probably everything at this point. They can do everything from new construction to historic properties. Roger is a master plumber and has trained his guys to do things the right way and they really take care of your…

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceFaucet repair+ Responsiveness+ Punctuality+ Quality
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Garbage disposal repair+ Responsiveness+ Professionalism

Price

$430-10% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 58%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair115$366–$1.2k
Plumbing leak detection89$124–$656
Water heater installation69$1.2k–$2.4k
Toilet repair64$227–$618
Plumbing leak repair52$295–$1.1k
Drain cleaning51$176–$580
Faucet repair47$208–$611
Faucet installation41$321–$1.1k

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