Analyzing 5,563,8795.6M ReviewsFor 15,12315.1K Experts

Experts Reviews · Company report
Roger Ross Plumbing & Heating, Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%77+11.5Craft & service 20%77+15.4Value 10%77+7.7Momentum 8%44+3.5Track record 7%56+3.9Accountability 5%82+4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Roger Ross Plumbing & Heating, Inc

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 90 plumbers · 5.0★ from 928 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roger Ross Plumbing & Heating, Inc is better than 79% of plumbers.B
79
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roger Ross Plumbing & Heating, Inc is better than 44% of plumbers.C
44
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roger Ross Plumbing & Heating, Inc is better than 56% of plumbers.C
56
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roger Ross Plumbing & Heating, Inc is better than 82% of plumbers.A
82

Reviews for your job

Customers hired Roger Ross Plumbing & Heating, Inc for 8 kinds of job.

Roger Ross Plumbing & Heating, Inc for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$693
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 54

All 7 Google reviews tagged “Sewer cleaning”

Katie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My organization received a notice of defect from the Philadelphia Water Department. We knew we needed to contact a licensed plumber, so I went through PWD's directory and started looking at reviews. Roger Ross was definitely one of the highest regarded, thus I called and was able to have someone come out quickly to…

Sewer cleaning+ Responsiveness+ Quality+ Professionalism
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Roger and his team are terrific. You won't find a better team of professionals. Jim Wilson

Plumbing pipe repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
GoLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professional pleasant staff and competitive prices.

Garbage disposal installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
Aaron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Several months ago my wife and I purchased a sizable project. We knew there would be a lot to fix in a 100+ year old home, but despite the dozens of inspection reports, we still somehow underestimated the plumbing risks. The plumbing issues started, I think the first day we bought the house… Roger Ross Plumbing is…

Faucet installationToilet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
RainerLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Rating only, no written review.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Isabel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Sewer cleaning
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality

Price

$430-10% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 58%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair115$366–$1.2k
Plumbing leak detection89$124–$656
Water heater installation69$1.2k–$2.4k
Toilet repair64$227–$618
Plumbing leak repair52$295–$1.1k
Drain cleaning51$176–$580
Faucet repair47$208–$611
Faucet installation41$321–$1.1k

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