Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%77+11.5Craft & service 20%77+15.4Value 10%77+7.7Momentum 8%44+3.5Track record 7%56+3.9Accountability 5%82+4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORERoger Ross Plumbing & Heating, Inc
Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 90 plumbers · 5.0★ from 928 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roger Ross Plumbing & Heating, Inc is better than 79% of plumbers.B
79
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roger Ross Plumbing & Heating, Inc is better than 77% of plumbers.B
77
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roger Ross Plumbing & Heating, Inc is better than 44% of plumbers.C
44
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roger Ross Plumbing & Heating, Inc is better than 56% of plumbers.C
56
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roger Ross Plumbing & Heating, Inc is better than 82% of plumbers.A
82
Reviews for your job
Customers hired Roger Ross Plumbing & Heating, Inc for 8 kinds of job.
Roger Ross Plumbing & Heating, Inc for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 2 Google reviews tagged “Sump pump repair”
★★★★★ Jennifer · Edited 3 years ago
Lickety split, got the job done!
Faucet repairSump pump repair
★★★★★ Tim · 3 years ago
Rating only, no written review.
Sump pump repair
Price
$430-10% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 58%Overpriced 1%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 115 | $366–$1.2k |
| Plumbing leak detection | 89 | $124–$656 |
| Water heater installation | 69 | $1.2k–$2.4k |
| Toilet repair | 64 | $227–$618 |
| Plumbing leak repair | 52 | $295–$1.1k |
| Drain cleaning | 51 | $176–$580 |
| Faucet repair | 47 | $208–$611 |
| Faucet installation | 41 | $321–$1.1k |
