Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Roger's Septic Tank Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%73+17.7Value 14%73+10.3Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Roger's Septic Tank Services

Greenville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.5★ from 48 Google reviews

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Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roger's Septic Tank Services is better than 74% of tank installation.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roger's Septic Tank Services is better than 73% of tank installation.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roger's Septic Tank Services is better than 98% of tank installation.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roger's Septic Tank Services is better than 73% of tank installation.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roger's Septic Tank Services is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roger's Septic Tank Services is better than 82% of tank installation.A
82

Reviews for your job

Customers hired Roger's Septic Tank Services for 3 kinds of job.

Roger's Septic Tank Services for outdoor plumbing system repair

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Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$479–$1.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 4 Google reviews tagged “Outdoor plumbing system repair”

Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have used Roger’s Septic Service for septic tank cleaning for several years with various properties. We have always been pleased with their service.

Paid $200–400Reasonable priceOutdoor plumbing system repair
V2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We've used Roger's Septic services for at least 15 years. Their service is user friendly, effective, efficient, professional, caring and timely. We have never used another vendor for our septic needs because of their genuiness, professionalism and attention to detail, as it pertains to our needs and requirements. Septic drainage service not listed.

Paid $300–400Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Konane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Pumped my overflowing septic pump tank. Professional. Came out on a Saturday. Charged $350 +$200 emergency fee. Did not pump solids.

Customer photo from Konane's reviewCustomer photo from Konane's review
Paid $500–600OverpricedSeptic system installationOutdoor plumbing system repairService not listed
AaronEdited 5 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair

Price

$414-25% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Outdoor plumbing system repair4$479–$1.9k
Sewer repair4$503–$1.9k
Drain cleaning2$276–$493

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