Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Rogers Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%37+9Value 14%42+5.9Replies to reviews 7%80+5.7Craft & service penalty93−0.7Momentum penalty64−3.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Rogers Towing and Transport

Eugene, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 322 Google reviews

📞 Call (541) 935-1031Request a call backWebsite ↗

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rogers Towing and Transport is better than 72% of towing services.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rogers Towing and Transport is better than 37% of towing services.D
37
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rogers Towing and Transport is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 42% of towing services.C
42
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rogers Towing and Transport is better than 64% of towing services.B
64
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 80% of towing services.A
80

Reviews for your job

Customers hired Rogers Towing and Transport for 8 kinds of job.

Rogers Towing and Transport for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 30

All 6 Google reviews tagged “Battery”

Tabathia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service helped out with a ride an made sure we had what we needed to make our way highly recommend friendly an understanding all around good hard workings an Generallyan actually care about the customers

Battery
ValerieLocal Guide · 132 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm in town visiting my daughter from San Diego and we had to use our AAA service to tow her car for repairs. Michael came out to help and it was hands down the best service I've ever had from a tow company. He was super knowledgeable, honest, and efficient. I was so impressed and grateful. Highly recommend! And ask for Michael!!

BatteryCar towingLocal hauling
SteveLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I think this is the company that helped my kiddo this morning on a AAA call for a battery issue off 99. Thank you for the prompt response and being there when her parents couldn’t be. Thanks.

Battery
RenaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Talk about full class service…. After requesting roadside service through my insurance company; they called me 2 hours later as the sun was going down that they could not secure service for me. And wished me luck. I called other local tow companies and they referred me to Rodger’s Towing. From the moment I got them…

BatteryBattery serviceCar towing
Brittanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nobody was around or would stop & we flagged him down & he came to the rescue!!

BatteryBattery serviceCar towing+ Punctuality+ Quality+ Professionalism
Susan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Really appreciate Brandon’s fast and helpful service getting our dead car to the service shop! Our narrow winding hilly driveway is a challenge to maneuver but Brandon was a real pro and got things hooked up and to the repair folks quickly. So glad AAA sent Roger’s Towing out to us!

BatteryCar towing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 17%Overpriced 25%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Car towing59—
Special vehicle towing15—
Car lockouts13—
Local hauling8—
Battery service7—
Long distance hauling6—
Battery6—
Tire change4—

Compare with

Laneys Towing and Automotive logoLaneys Towing and AutomotiveExperts Score 98Eugene · 4.99★Rogers Towing and Transport logoRogers Towing and TransportExperts Score 92Eugene · 4.90★Alpha Towing and Recovery logoAlpha Towing and RecoveryExperts Score 88Eugene · 4.84★