Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Rogers Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%37+9Value 14%42+5.9Replies to reviews 7%80+5.7Craft & service penalty93−0.7Momentum penalty64−3.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Rogers Towing and Transport

Eugene, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 322 Google reviews

📞 Call (541) 935-1031Request a call backWebsite ↗

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rogers Towing and Transport is better than 72% of towing services.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rogers Towing and Transport is better than 37% of towing services.D
37
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rogers Towing and Transport is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 42% of towing services.C
42
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rogers Towing and Transport is better than 64% of towing services.B
64
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 80% of towing services.A
80

Reviews for your job

Customers hired Rogers Towing and Transport for 8 kinds of job.

Rogers Towing and Transport for car lockouts

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Car lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 27

All 13 Google reviews tagged “Car lockouts”

Sherrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I wanted to TY TY to Mike, he came to unlock my car at Midnight. But more than that he made sure I was in a safe place until he got there. He was Kind, & wonderful. I dont know Mike or Roger's Towing but if you show your employees appriciation please show Mike he really deserves it. You are lucky to have a great employee. Sherrie Tate. 2009 Volvo S60

Not sureCar lockouts
Kylie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were really great! Came and unlocked my car, didn’t take very long and they were very timely! Gave me a call and updated me on where they were at too!

Car lockouts
Marina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Roger's towing came out so swiftly to unlock my car. It took only a minute to unlock it too. It could have turned into a messy situation if I had to wait an hour or more. Instead, it was no big deal in a flash.Thank you for helping us!

Car lockouts
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rogers Towing was awesome! I locked my keys in my Jeep while warming it up to take the kids to school... Rogers Towing answered the phone on the second ring and were at my home swiftly to unlock it! I got the kids to school and made my morning meeting! I really appreciate the quick service and understanding. They…

Car lockouts
Cord1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came and unlocked my car super fast and professionally

Car lockouts
WendyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company doesn't just respond to a service request, they really care about your situation Quick and efficient. Not many companies deserve 5 stars, this one does!

Car lockouts
Sue8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Locked out of our car at the gas station. RT showed up within 15 minutes and had us back on the road again in just a few minutes. Friendly, polite, and willing to go the extra mile! Highly recommend!!

Car lockouts
Sonda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We were visiting family from out-of-state and locked our keys in our car. We had an appointment that we were late for, so we called a dozen locksmith's and were willing to pay pretty much anything to get our car unlocked quickly. Roger's Towing was the only one that would make it a priority to come out and help us,…

Car lockouts
C2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These were in the area when I locked my keys in the car with my dog. We had problems getting ahold of our insurance company before hand. they were kind enough to waive the fee. Barbara from Veneta

Car lockouts+ Punctuality+ Quality+ Value
Sophie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I locked my keys in my car and they came within five minutes, the person who helped me was extremely nice and I had my keys in like 2 minutes! I will absolutely recommend this to any and everyone.

Car lockouts
Lexie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super sweet people always on time, 10/10 experience

Car lockouts+ Punctuality+ Quality+ Professionalism
MikalaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rogers towing rocks! They have saved me many times and tonight once more! Dylan is the best and a great guy! Thank you!

Battery serviceCar towingCar lockouts+ Punctuality+ Quality+ Professionalism
NanaLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

AAA sent out. Gentleman was very nice.

Car lockouts+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 17%Overpriced 25%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Car towing59—
Special vehicle towing15—
Car lockouts13—
Local hauling8—
Battery service7—
Long distance hauling6—
Battery6—
Tire change4—

Compare with

Laneys Towing and Automotive logoLaneys Towing and AutomotiveExperts Score 98Eugene · 4.99★Rogers Towing and Transport logoRogers Towing and TransportExperts Score 92Eugene · 4.90★Alpha Towing and Recovery logoAlpha Towing and RecoveryExperts Score 88Eugene · 4.84★