Experts Reviews · Company report
Rogers Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%37+9Value 14%42+5.9Replies to reviews 7%80+5.7Craft & service penalty93−0.7Momentum penalty64−3.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Rogers Towing and Transport

Eugene, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 322 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rogers Towing and Transport is better than 72% of towing services.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rogers Towing and Transport is better than 37% of towing services.D
37
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rogers Towing and Transport is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 42% of towing services.C
42
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rogers Towing and Transport is better than 64% of towing services.B
64
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 80% of towing services.A
80

Reviews for your job

Customers hired Rogers Towing and Transport for 8 kinds of job.

Rogers Towing and Transport for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.66
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 56/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.71%

All 59 Google reviews tagged “Car towing” · showing 20

Becky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Cost of towing covered by BCAA! Came quickly with a flat deck to tow as requested. Was stranded on vacation with a van full of people and stuff with a vehicle that would not start and the dealerships several hours away were very difficult to get through to a real person and not helpful and would not take us or get…

Reasonable priceCar towing
KathiLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

This company is the biggest rip off call someone else 1200 for a tow is way to much call all rite towing they are the best

OverpricedCar towing
Logan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

When no one else could get my car on the flat bed, DJ got it done with ease! Great service and great people

Great priceCar towing
Brendan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Absolutely the worst towing company in the area, and it’s not even close. I have spoken with four different employees from this company, and every single one of them has given me a different explanation. They refuse to clearly explain why it costs $1,200 to get a car out of impound when the vehicle was only towed a…

OverpricedCar towing
A4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

DJ drove out from Veneta all the way to Black Butte to pick up our car and take it to our mechanic in Beaverton. He was very communicative, up beat, on time, and clearly knew his business as he loaded up our car on his brand new flatbed tow truck. The whole process was painless and really great. thank you!!

Car towing
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thanks a million for saving my day!

Car towing
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently had my 2012 Corolla towed by these guys. Response time was amazing. The driver was very efficient hooking the car up and came on the truck and gave me my car ride to my mechanic’s shop. Andrue it was very Polite and made the whole situation a lot less stressful. 10 out of 10 would use again.

Great priceCar towing
ArtemisLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ricky was very kind and professional! Even putting up with my daughter many questions 😁. Totally recommend this company and they take AAA.

Great priceCar towing
Joshua7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had my vehicle towed by Steve today and he did an amazing job making sure my car got to where it needed to get to without it scraping or anything. Very happy with this company and if I ever need a tow I will be calling them.

Car towing
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My driver, Steven (sp?) with Roger’s Towing was the absolute best. He waited patiently while I got things worked out and then put the car in a tight spot like an expert. Very friendly, very prompt, very professional.

Not sureCar towing
Tara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fastest towing service I have ever experienced in my life, hands-down. The driver, Jesse L was phenomenal, very pleasant, polite, and professional, and made sure I safely got in and out of the tow truck if I could get more than five stars, I would highly recommend.

Car towing
Ailene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you so much to Chris at Roger’s Towing- Chris went out of his way to accommodate my needs during my very stressful car situation. I would only call Chris at Roger’s Towing if I ever require special care and attention with my truck in the future. . Chris gave my 110# dog attention while he towed my 1 ton dully…

Special vehicle towingCar towing
Harley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service in otherwise less than desirable circumstances. Our driver Chris was great in making sure our car was safely secured and provided great company for the long drive. 10/10 recommend.

Great priceCar towingLong distance hauling
CoffeeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My trailblazer broke down in a very remote location. The driver that came to pick me up was Francis. She turned and otherwise terrible day into a very pleasant experience by being professional and personable.

Customer photo from Coffee's reviewCustomer photo from Coffee's review
Car towing
The5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

DJ is the coolest guy. He was so sweet and helpful. Great communication. Kept us in the loop. Highly recommend this tow company 11 outta 10.

Car towingSpecial vehicle towing
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called AAA for a tow. Nathan from Roger's Towing showed up. He was on time, friendly, caring, courteous and professional. This was a refreshing change from our experience with the first company that AAA sent which was Ray's Towing (Will never allow them to be assigned to our AAA account again). I will be…

Car towing
Michelle15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top notch towing company. We experienced engine failure with a rental car and got the run around with another towing company who kept delaying and then canceled after a five hour wait. Rogers Towing and Transport saved us from having to spend the night on the side of a highway. The driver- DJ- drove hours to get to…

Car towing
Trevor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rogers towing is by far the most fair and reasonable company I've ever worked with. They helped me out tremendously and went out of their way to get me picked up and home as soon as possible. I would highly recommend them to anyone.

Car towing
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Having to have a car towed is never a high point in someone’s day, it usually turns into a head ache of an event. But DJ changed the whole attitude of this experience. We had to travel 100 miles to bring our car safely home. He loaded and unloaded our car safely and professionally. The ride home was pleasant with…

Car towing
Lan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called AAA to get my car towed to Portland from Eugene two weekends ago and had an amazing experience, thanks to DJ! He did an amazing job making the drive there fun and I appreciated his and the company's kindness and professionalism.

Car towingLong distance hauling

Show more car towing reviews (39 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 17%Overpriced 25%Not sure 17%

Jobs customers hired them for

Compare with