Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Rogers Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%37+9Value 14%42+5.9Replies to reviews 7%80+5.7Craft & service penalty93−0.7Momentum penalty64−3.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Rogers Towing and Transport

Eugene, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 89 towing services · 4.7★ from 322 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rogers Towing and Transport is better than 72% of towing services.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rogers Towing and Transport is better than 37% of towing services.D
37
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rogers Towing and Transport is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 42% of towing services.C
42
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rogers Towing and Transport is better than 64% of towing services.B
64
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 80% of towing services.A
80

Reviews for your job

Customers hired Rogers Towing and Transport for 8 kinds of job.

Rogers Towing and Transport for special vehicle towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Special vehicle towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 49

All 15 Google reviews tagged “Special vehicle towing”

James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Abe was my driver from Eugene to Salem. He showed up, and despite my " friend," making it more difficult, he helped me push my truck out of a tight space through less than ideal terrain. He never complained, but was eager to assist, and the ride went by pretty quick. There was no awkwardness during the ride and…

Special vehicle towing
Ailene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you so much to Chris at Roger’s Towing- Chris went out of his way to accommodate my needs during my very stressful car situation. I would only call Chris at Roger’s Towing if I ever require special care and attention with my truck in the future. . Chris gave my 110# dog attention while he towed my 1 ton dully…

Special vehicle towingCar towing
The5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

DJ is the coolest guy. He was so sweet and helpful. Great communication. Kept us in the loop. Highly recommend this tow company 11 outta 10.

Car towingSpecial vehicle towing
khanhnha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got my skid steer stuck in the mud and they were able to come by and pull it out no problem. Very fair priced and great service and great guys. Will use them again if I ever need the service.

Special vehicle towing
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rogers towing did a great job with towing my Sprinter Van to a nearby garage in Eugene. They arrived earlier than I expected and got me to my destination in good time.

Special vehicle towing
Holden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They showed up 10 minutes after I called, and since the distance was so short they didn't charge me! Thanks Mike and Joe, you guys are great!

Special vehicle towing
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

called them on a sunday afternoon to remove a truck that was buried in the mud up tp the frame, Very quick response and had the truck out in a few minutes

Special vehicle towing
Gage1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Terrible start to a Monday morning. My big truck broke down on a terrible high traffic, narrow shouldered freeway. The team at Rogers was very prompt and professional in getting my truck off the road and to the shop for repairs while keeping the stress level on myself down. Would highly recommend the team at Rogers to anyone else in a stressful situation!

Special vehicle towing
RenaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Talk about full class service…. After requesting roadside service through my insurance company; they called me 2 hours later as the sun was going down that they could not secure service for me. And wished me luck. I called other local tow companies and they referred me to Rodger’s Towing. From the moment I got them…

BatteryBattery serviceCar towing
Brittanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nobody was around or would stop & we flagged him down & he came to the rescue!!

BatteryBattery serviceCar towing+ Punctuality+ Quality+ Professionalism
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our Motorhome had to be towed back to Eugene very much appreciated their prompt service!!!!!

Special vehicle towing+ Punctuality+ Professionalism
static3253 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rogers Towing was very quick to respond to my towing needs. Their employees were very quick and professional during the recovery and towing of my vehicle. My customer service experience was great. I wouldn't hesitate to use them to tow any of my vehicles and I highly recommend them for your towing needs.

Car towingSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve used Rogers multiple times and every time they’ve been quick and extremely professional, I highly recommend them for their services

Special vehicle towing+ Punctuality+ Quality+ Professionalism
Dj3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Local haulingSpecial vehicle towing
Jim6 years ago★★★★★

Rating only, no written review.

Special vehicle towing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 17%Overpriced 25%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Car towing59—
Special vehicle towing15—
Car lockouts13—
Local hauling8—
Battery service7—
Long distance hauling6—
Battery6—
Tire change4—

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