Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Rogers Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Rogers Towing and Transport

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 89 towing services · 4.9★ from 110 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rogers Towing and Transport is better than 91% of towing services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rogers Towing and Transport is better than 89% of towing services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rogers Towing and Transport is better than —% of towing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rogers Towing and Transport is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rogers Towing and Transport is better than 100% of towing services.A
100

Reviews for your job

Customers hired Rogers Towing and Transport for 3 kinds of job.

Rogers Towing and Transport for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Car towing” · showing 20

Mason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Steve in truck #26 came and picked us with a good attitude and good advice on how to fix the vehicle!

Car towing
E6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Steve is the best tow truck driver on the West Coast. Had an amazing experience with him, got me safely to my destination

Great priceCar towing
TJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Steve was fantastic for Rogers towing.

Great priceCar towing
Anne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome! Dirty hands... Clean Money.... Amazing Service! Ty.

Car towing
carla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our tow truck driver, Steve #34, was exceptional. He communicated clearly, transported us and our car safely to the dealership and then dropped us off at a local hotel.

Not sureCar towing
Ruby7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Steve #34 was great!! Amazing service and friendly, helpful guy.

Car towing
KLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

So pleased with the service I recieved from Steven R! He did a great job and was pleasant and patient throughout frustrating series of events with my tow. Absolutely reccomend this company.

Car towing
Azain4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was stranded on mackenzie pass. Logan helped me out, was super professional and competent. He was also very calm and helpful. Could not say better things about him

Reasonable priceCar towing
Cameron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great tow service, timely, easy to schedule and called ahead! Fair pricing

Car towing
demi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service knowledgeable conversation will definitely refer to others. AAA is a must one tow paid for itself. Thank you

Great priceCar towing
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nate was there fast and drove us two hours to our hotel…above and beyond what he had to do. Service was absolutely amazing.

Not sureCar towing
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Keoki was friendly, professional, thorough and made this potentially stressful process very smooth and easy for us. With a part in recall from our grocery getter, being without a car is limiting.

Reasonable priceCar towing
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

We broke down on Hwy 126 near the summit and called a triple A tow into Springfield. Rogers towing respond in a reasonable amount of time. The driver Steve in unit 34 was friendly and helpful in assisting in getting the car to a repair shop. Steve was helpful in calling to check on a rental car and made sure we…

Not sureCar towing
LisaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our car overheated on the highway yesterday and service was fast, excellent and Steve #30 was so very kind, compassionate and helpful!!!!

Reasonable priceCar towing
Pete9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Steve saved me and my ‘83 911 from the side of I-5. Careful loading followed by a nice ride home. Good chat also. Thanks Steve and Rogers Towing

Great priceCar towing
MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

DJ was our hero. Great service thank you! Truly above and beyond

Car towing
Brandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I got towed so quickly that it was hardly even an inconvenience!

Car towing
susieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nate was a lifesaver! Gave me and my dog a lift when we needed it. Thank you!

Car towing
Kerri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

⭐️⭐️⭐️⭐️⭐️⭐️ Excellent Service!! Steve was dispatched to assist us (via AAA) with our disabled vehicle in a remote wooded location, late on a Sunday afternoon. He provided super quick communication regarding his ETA etc. in a professional, friendly, & efficient manner. Steve made a stressful situation better by the…

Car towing
Monica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Steve was so wonderful! So friendly, helpful, timely, and knowledgeable! Great riding and working with Rogers towing!

Reasonable priceCar towing

Show more car towing reviews (8 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 31%Overpriced 0%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Car towing28—
Tire change8—
Special vehicle towing6—

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