Auto repair shop · Penn Hills, PA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%89+12.6Replies to reviews 7%77+5.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★96 Google reviews · 24 photos
95%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ron's Auto Repair 4.9 out of 5 stars based on 96 reviews, with the owner responding to 93% of them. Customers frequently describe the shop's towing, repair, and inspection services as professional and punctual, noting that staff communicate clearly before proceeding with work. Pricing is generally viewed as fair and reasonable, and the owner is often cited for being helpful and maintaining a positive attitude during stressful situations. A recurring criticism involves appointment cancellations after customers have already arrived, which some reviewers identified as poor customer service.
Google rating: 4.9 out of 5 from 96 reviews (95% five-star).
Reviews on this page: 96 Google reviews (82 with written comments, 1 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 1, 2026.
Service: Auto Repair Shop serving Penn Hills, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Ron's Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ron's Auto Repair: 88/100 on this factor. Category median: 87.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ron's Auto Repair: 83/100 on this factor. Category median: 83.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ron's Auto Repair: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ron's Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ron's Auto Repair: 77/100 on this factor. Category median: 59.B
77
Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
4.9of 5
5 stars9195%
4 stars22%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
98%praise
Praise12898%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price889%
Reasonable00%
Overpriced111%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3930%
Quality & results2015%
Would recommend1814%
Price & value1612%
Honesty & trust1612%
Communication129%
Speed & response108%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing service, easy to work with, super friendly and down to earth!”
“When I needed a tow, Ron had a great response time and provided excellent service.”
“I recommend everyone to go to his spot and get work done.”
“Honest, professional, and completed quality work at a very fair price.”
“Been going to Ron’s for years because of the professional and reliable service.”
“Ron gave me very great service and very much communicative ☺️☺️”
“Can’t say enough about the quick and expert work Ron Jr.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ron's Auto Repair for 2 kinds of job. Pick one to see what they paid and said.
Keith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
When I needed a tow, Ron had a great response time and provided excellent service.
Tim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We used Ron's Auto for towing and couldn't have had a better experience! Ron Jr personally assisted us and got us safely to his Shop. I highly recommend Ron Jr and his Towing service!
Great price
Nicholas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had an overall great experience with Ron’s Auto Repair! Ron was extremely friendly and helpful during a stressful time.
Chris1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ron is a great guy and willing to help anyone out. I recommend everyone to go to his spot and get work done.
Cameron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great customer service from start to finish. Honest, professional, and completed quality work at a very fair price. It’s hard to find an auto repair shop you can trust, and Ron’s Auto Repair definitely earned mine. I highly recommend them and will definitely be coming back for any future services.
Great price
Kat3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Told me to come for appointment and cancelled after I already arrived poor customer service!
Amazing service, easy to work with, super friendly and down to earth!
Response from the owner · 3 weeks ago
First&Foremost thank you for your service Sam! Secondly was such a pleasure meeting you! I enjoyed our conversation definitely appreciate you taking the time to write this review it’s so Tremendously appreciated as are you!
Until next time, thanks again, Sam!!💯🙏
Keith Lawlor1 reviewiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
When I needed a tow, Ron had a great response time and provided excellent service.
Response from the owner · a month ago
Why thank you Keith! I so appreciate you taking the time to write this review! It was an absolute delight meeting you! Again, need anything in the future don’t hesitate Sincerely, also it was a pleasure!💯🙏
Tim ferguson5 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
We used Ron's Auto for towing and couldn't have had a better experience! Ron Jr personally assisted us and got us safely to his Shop. I highly recommend Ron Jr and his Towing service!
Price assessment: Great price
Response from the owner · a month ago
Why thank you Tim it was a truly a pleasure meeting you&your family! Thank you for leaving me such a great review!
I know unfortunately it was an accident but I’m glad to know everyone was okay! Honestly that’s my biggest saying I meet the nicest people by accident and you definitely are one of those people. Thank you again for the kind review.💯🙏
Nicholas Giannetta1 reviewiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
I had an overall great experience with Ron’s Auto Repair! Ron was extremely friendly and helpful during a stressful time.
Response from the owner · a month ago
Why thank you so very much Nick! You yourself were also a pleasure to meet&deal with! I’m happy to know I helped relieve some of the stress thank you kindly for the review sincerely! 🙏👍
Nicole Clark3 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Why thank you Nicole! And of course it was my pleasure sincerely! Thank you again for taking the time to leave me this review! I’m glad it all worked out&was nice meeting you!
Chris Shash1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Ron is a great guy and willing to help anyone out. I recommend everyone to go to his spot and get work done.
Response from the owner · 2 months ago
Thanks, Chris. It was a pleasure working on your car&was a pleasure dealing with you also! Thank you again for the great review. Extremely grateful for it&your business! 💯🙏
Cameron May2 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Great customer service from start to finish. Honest, professional, and completed quality work at a very fair price. It’s hard to find an auto repair shop you can trust, and Ron’s Auto Repair definitely earned mine. I highly recommend them and will definitely be coming back for any future services.
Price assessment: Great price
Response from the owner · 2 months ago
Why thank you so very much for your business&also for your kind words! We are happy to know we met your expectations! I’m extremely grateful you took the time to write this kind review! Looking forward to dealing with you in the future! Your kind words don’t go unnoticed!
Thanks again for your business it was a pleasure dealing with you!! 💯🙏
Hasib Sahil1 reviewiTotal number of Google reviews Hasib has written across all businesses on Google Maps, not just this one.
Great auto repair shop. You get the services that you actually desire.
Response from the owner · 2 months ago
Thanks Hasib, it was really nice to know Me&Eric will able to help you out!
We will def. Be here in the Future for anything you need! Absolutely appreciate you&the Business&of course the Kind Review! Thanks again my friend! We appreciate you as well!💯👍
Kat Williams3 reviewsiTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
Told me to come for appointment and cancelled after I already arrived poor customer service!
Price assessment: Overpriced
Response from the owner · Edited 2 months ago
This is owner Ron Jr. please take down this review&Send this review to the right Shop. I have been closed. I don’t know who you are nor did i schedule you let alone cancel you. I’ve been in the hospital haven’t scheduled anybody in the month of July I handle all my scheduling through my 412-271-6208. Please direct this to the correct Garage you can see from my previous reviews. You have the Wrong Garage!
I worked hard to get my reviews legitimately not through someone who has the wrong shop. Please send this to the right Garage I’ve been closed in July and in the hospital&off work please take down this review and send it to The right shop!
Susie Tretter1 reviewiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Cant thank this man enough for his kindness n helpfulness
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Susan, you are more than welcome. I’m glad I could help. It was an unfortunate scenario but it was a pleasure meeting you by accident. I’m glad we got everything resolved. Need anything in the future let me know! But Thank you again for your kind review. So Greatly appreciated! 😊💯🙏
