Roofing contractor · Albany, GA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 48 gutter installation servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
5.0★★★★★101 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Roof Services in Albany, GA, five stars based on 101 reviews, with the owner responding to 84% of feedback. Customers frequently cite punctuality, clear communication, fair pricing, and thorough cleanup during roof replacements, repairs, and window installations. One low-star complaint describes a mismatch between the requested service and the provided estimate, resulting in delayed responses and frustration over unmet expectations.
Google rating: 5.0 out of 5 from 101 reviews (99% five-star).
Reviews on this page: 100 Google reviews (90 with written comments, 4 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: September 4, 2026.
Service: Gutter Installation Service serving Albany, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other gutter installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Roof ServicesGutter Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roof Services: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roof Services: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roof Services: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roof Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roof Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
Bar = this company · dark tick = category median.
Star ratings
100 Google reviews we collected
5.0of 5
5 stars9999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
99%praise
Praise24299%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price655%
Reasonable545%
Overpriced00%
Not sure00%
$1.1k-70% vs typical gutter installation services
Middle half of what 8 customers paid ($371–$8.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5221%
Speed & response5121%
Would recommend4318%
Price & value4117%
Quality & results4016%
Communication104%
Honesty & trust83%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Walker, the representative, was attentive, professional, and made the entire process a pleasant experience.”
“The work was completed in a timely manner, and I was kept informed every step of the way.”
“I will use them again for a new roof or any repairs that I might need 5 Star company”
“Price was reasonable they were here on time did what they said they would do Did not cut any corners The roofers were very well organized worked well together.”
“He communicated with us thoroughly through the whole process.”
“The team was friendly and explained everything clearly.”
“Give honest reviews of work being done and also very competitive prices which leaves you even happier.”
People customers mention
Revell7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roof Services for 8 kinds of job. Pick one to see what they paid and said.
John4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I wish all companies cared about their customers as much as they do from start to finish and beyond. I will use them again for a new roof or any repairs that I might need 5 Star company
Paid $6,000–8,000Great priceRoof repair for storm & wind damage
KayaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Roof Services just finished installing my new roof (along with painting my trim), and they did a fantastic job. The roof looks absolutely beautiful. Walker, the representative, was attentive, professional, and made the entire process a pleasant experience. The work was completed in a timely manner, and I was kept…
Thomas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We cannot say enough good things about Roof Services. Walker and all his guys went overboard in their workman ship and service. Price was reasonable they were here on time did what they said they would do Did not cut any corners The roofers were very well organized worked well together. I watched them with the tear…
Dev7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I have a metal roof that is 9 yrs old installed by someone else, who is no longer in business. I had a leak in my roof and Roof Services LLC. Came and repaired the area that was leaking. Very Professional and Great Service.
Paid $1–2,000Reasonable priceRoof repair
Antonio3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Have used there service 3 times each time phenomenal work. Give honest reviews of work being done and also very competitive prices which leaves you even happier. They come in always and have gotten their work done in the same day. I am a repeat customer who enjoys they professionalism and also take the time to…
Paid $1–2,000Great priceRoof repair for storm & wind damage
Robert5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Working with roof services could not have gone any smoother. I called to have my roof repaired and they sent out an inspector that same day and had the roof completed only a couple days later. Invoicing was quick and the pricing was fair. Highly recommend using them.
Walker Revell and his team at Roof Services were amazing. They took great care protecting the house while they replaced the roof. They found way more rotted wood than we had expected and they took care of it. He communicated with us thoroughly through the whole process. The were done in two days leaving our yard clean and neat. You wouldn't know they had been there except for the new roof. We are already ready to start our next project with them. All new windows coming soon. If you are looking for people that take their work seriously, are priced wonderfully, and can handle everything with top notch service then call Roof Services!
Price assessment: Great price
Services: Roof repair, Roof installation
John jones4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I wish all companies cared about their customers as much as they do from start to finish and beyond. I will use them again for a new roof or any repairs that I might need 5 Star company
Price assessment: Great price
Price: $6,000–8,000
Services: Roof repair for storm & wind damage
Kaya JLocal Guide · 15 reviewsiTotal number of Google reviews Kaya has written across all businesses on Google Maps, not just this one.
Roof Services just finished installing my new roof (along with painting my trim), and they did a fantastic job. The roof looks absolutely beautiful. Walker, the representative, was attentive, professional, and made the entire process a pleasant experience. The work was completed in a timely manner, and I was kept informed every step of the way. I highly recommend Roof Services — excellent workmanship and outstanding customer service.
Price assessment: Reasonable price
Price: $14,000–16,000
Services: Roof installation
Thomas Sizemore1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
We cannot say enough good things about Roof Services. Walker and all his guys went overboard in their workman ship and service. Price was reasonable they were here on time did what they said they would do Did not cut any corners The roofers were very well organized worked well together. I watched them with the tear off and they inspected and repaired any problems with decking before the roofing material went down. We have 2-dormers and 4- skylights 1- chimney. All the flashing was color matched and installed properly. Roof looks GREAT. Cleanup was exceptional I have found no nails. Walker stayed on top of it all. Thank you so much. We will be using you on other roofs we have.
Price assessment: Reasonable price
Price: $12,000–14,000
Services: Roof installation
William Johnson4 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Do you need a new roof? Look no further. Roof Services LLC is your choice! Companies like this are hard to find these days. Michael Revell, Walker Revell, David Denton and their crews are pure Professionals. When they tell you they will be at your house, they will. When they tell you the type of materials and supplies the'll use on your roof thats exactly what they provide. They are customer service oriented to the max never beating around the bush if you have a question and demonstrating complete concern for you and your property
They rebuilt a chimney box, installed new shingles, and resealed our sunroom roof with TPO over a three day period Clean up daily to perfection and I have yet to find a old roofing tack anywhere in our yard since they left on Thursday evening. We're 110% satisfied! Give them a chance if you're in the market for their services.
Price assessment: Great price
Services: Roof repair, Roof installation
Mark KramerLocal Guide · 30 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Noticed wet spots last weekend on master bath ceiling right below vent pipe protruding through the roof. Called Roof Services Monday morning while we were experiencing waves of severe thunderstorms and rain. They had a crew at our house in the afternoon after the storm passed and flew a drone over the roof while two guys inspected the three areas with roof penetrations. About 30 minutes later I was briefed with pictures showing the hole in the rubber boot around the vent pipe above the wet spots with recommendations to replace that boot, and replace stove vent cover and install new shingles and roof flashings etc in both areas, and caulk bolts holding antenna tripod. I received all of this in a detailed estimate via e-mail within hours for approval. I approved it and they were here the next day to perform all repairs. The whole experience with them exceeded my expectations. They have a business model that others should emulate. They were extremely professional in all interactions with them. This all just happened this week and I've been spreading the word on how efficient and reasonably priced they were.
Price assessment: Great price
Price: $1–2,000
Services: Roof inspection, Roof repair
Dev O7 reviewsiTotal number of Google reviews Dev has written across all businesses on Google Maps, not just this one.
I have a metal roof that is 9 yrs old installed by someone else, who is no longer in business. I had a leak in my roof and Roof Services LLC. Came and repaired the area that was leaking. Very Professional and Great Service.
Price assessment: Reasonable price
Price: $1–2,000
Services: Roof repair
Antonio Landeros3 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
Have used there service 3 times each time phenomenal work. Give honest reviews of work being done and also very competitive prices which leaves you even happier. They come in always and have gotten their work done in the same day. I am a repeat customer who enjoys they professionalism and also take the time to educate you on how to avoid any future problems and get the longest life of every work they do.
Price assessment: Great price
Price: $1–2,000
Services: Roof repair for storm & wind damage
Response from the owner · a year ago
Antonio,
Thank you for your kind words! We’re glad David was able to quickly identify the issue and provide a solution that worked for you. Delivering great service at a fair price is what we aim for, and it’s wonderful to hear you’re happy with your experience. We truly appreciate your trust in Roof Services LLC and are here whenever you need us!
Roof Services LLC Team
John Moorhead8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Roof Services' people are their best assets. From the ownership to the project estimators and foremen to the brave souls that scale the roof, they are professional and the best in the business.
Robert Lyons5 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Working with roof services could not have gone any smoother. I called to have my roof repaired and they sent out an inspector that same day and had the roof completed only a couple days later. Invoicing was quick and the pricing was fair. Highly recommend using them.
