Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Root Eaters Plumbing and Drain Cleaning Services llc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%44+24Reliability 24%15+3.6Value 14%90+12.7Replies to reviews 7%30+2.1Craft & service penalty65−3.5Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE

Root Eaters Plumbing and Drain Cleaning Services llc

Bay City, MI · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.5★ from 113 Google reviews

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Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Root Eaters Plumbing and Drain Cleaning Services llc is better than 44% of water heater repair.C
44
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Root Eaters Plumbing and Drain Cleaning Services llc is better than 15% of water heater repair.F
15
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Root Eaters Plumbing and Drain Cleaning Services llc is better than 65% of water heater repair.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Root Eaters Plumbing and Drain Cleaning Services llc is better than 90% of water heater repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Root Eaters Plumbing and Drain Cleaning Services llc is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Root Eaters Plumbing and Drain Cleaning Services llc is better than 30% of water heater repair.D
30

Reviews for your job

Customers hired Root Eaters Plumbing and Drain Cleaning Services llc for 8 kinds of job.

Root Eaters Plumbing and Drain Cleaning Services llc for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Sewer repair”

Noori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called Sam with Root Eaters and he came out to my house and stopped my basement from being flooded out, and came back the next morning and got started on my sub pump. I am very happy with their work. I would call Sam again for my new building to my daughter's house. Thanks Sam.

Great priceToilet repairPlumbing pipe repairOutdoor plumbing system repair
SherryLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great bunch of guys. Fixed my mom's years long problems. Came the day after I called. They are very informative when you have questions. They had to do a lot of work for what we paid.

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
KiRaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

**Needed this company again and still would recommend over and over again ! *12/21/25 *Would recommend to anyone needing their services. Very professional and had my problem fixed within 45 minutes of being here. Will be calling in the future, thanks!

Customer photo from KiRa's review
Sewer repair+ Responsiveness+ Punctuality+ Professionalism
Devin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, can't say anyone could beat the price for the quality and pace they get stuff done I have a 2 bathroom house with The basic kitchen and laundry room and an outside spicket they got it completely tore out and redone within one work day!! I highly recommend them to anyone who needs any basic fixes or a complete redo GREAT JOB GUYS😊

Plumbing pipe repairSewer repairShower repair+ Responsiveness+ Punctuality+ Quality
steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a clog in my main drain from tree roots. They fixed my clogged drain in under an hour for under competitors prices. Very professional & punctual company. Can’t beat that!

Sewer repair+ Punctuality+ Professionalism
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was able to come the same day and got our problem fixed quickly. For a fair price.

Sewer repair+ Responsiveness+ Value

Price

$695+98% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 12%Overpriced 18%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning17—
Plumbing pipe repair12—
Toilet repair10—
Sewer cleaning6—
Sewer repair6—
Plumbing leak detection5—
Water heater installation4—
Outdoor plumbing system repair4—

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