Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Root Eaters Plumbing and Drain Cleaning Services llc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%44+24Reliability 24%15+3.6Value 14%90+12.7Replies to reviews 7%30+2.1Craft & service penalty65−3.5Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE

Root Eaters Plumbing and Drain Cleaning Services llc

Bay City, MI · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.5★ from 113 Google reviews

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Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Root Eaters Plumbing and Drain Cleaning Services llc is better than 44% of water heater repair.C
44
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Root Eaters Plumbing and Drain Cleaning Services llc is better than 15% of water heater repair.F
15
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Root Eaters Plumbing and Drain Cleaning Services llc is better than 65% of water heater repair.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Root Eaters Plumbing and Drain Cleaning Services llc is better than 90% of water heater repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Root Eaters Plumbing and Drain Cleaning Services llc is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Root Eaters Plumbing and Drain Cleaning Services llc is better than 30% of water heater repair.D
30

Reviews for your job

Customers hired Root Eaters Plumbing and Drain Cleaning Services llc for 8 kinds of job.

Root Eaters Plumbing and Drain Cleaning Services llc for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Water heater installation”

F9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sam the plumber did an amazing job at our pediatric practice, so we didn’t hesitate to hire him again for our second location and a full renovation in Owosso—even though he travels from Saginaw. He is reliable, efficient, and always professional. The quality of his work exceeded our expectations, and it’s clear he…

Paid $1,000+Great priceToilet repairWater heater installationGarbage disposal installation
SandraLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were absolutely efficient and very hard working. They came thinking they were fixing a leak, an ended up putting in a new faucet, sink, and water heater. They got me back up and running. David was awesome. I highly recommend them to anyone who needs a plumber. Thank you David.

Faucet installationGarbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

James was very professional and it was great to have met such a knowledgeable person. His prices were fair and his work top notch! Thanks James, your a great contact for future jobs!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Pretty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $1,800–2,000Great priceToilet repairWater heater installationDrain cleaning

Price

$695+98% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 12%Overpriced 18%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning17—
Plumbing pipe repair12—
Toilet repair10—
Sewer cleaning6—
Sewer repair6—
Plumbing leak detection5—
Water heater installation4—
Outdoor plumbing system repair4—

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