Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
ROOTER EXPRESS OF JAX LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

ROOTER EXPRESS OF JAX LLC

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 181 Google reviews

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Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ROOTER EXPRESS OF JAX LLC is better than 97% of plumbers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ROOTER EXPRESS OF JAX LLC is better than 95% of plumbers.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ROOTER EXPRESS OF JAX LLC is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ROOTER EXPRESS OF JAX LLC is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ROOTER EXPRESS OF JAX LLC is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ROOTER EXPRESS OF JAX LLC is better than —% of plumbers.–
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Reviews for your job

Customers hired ROOTER EXPRESS OF JAX LLC for 8 kinds of job.

ROOTER EXPRESS OF JAX LLC for drain cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$542
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#69 / 110
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Drain cleaning”

JOSEPH3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This is the BEST plumber in Jacksonville, Florida! Mr. Julian Luca is an honest man who does quality plumbing work. Call him for your plumbing issue! He will treat you right!

Paid $200–400Great priceDrain cleaning
Coalop2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service from Julian helped with my tub and sink working perfectly well now! Always come on a short notice

Reasonable priceDrain cleaningPlumbing leak detection
Meredith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Julian was at my home in less than 30 minutes. Fixed my clogged kitchen sink from the roof, in the rain. He was knowledgeable, professional and thorough. I will use him again.

Paid $200–400Reasonable priceDrain cleaning
CoryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a clogged AC drain and Julian helped me fix it in just a few minutes!! Turns out my hot water heater was also leaking. Not only did Julian respond VERY QUICKLY again, he went with me to scoop up a new water heater at Lowe's and had the old one out and the new one installed in a few hours!! On a Saturday 🙏…

Customer photo from Cory's review
Water heater installationDrain cleaningPlumbing leak detection
MIGHTY5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Julian got the job done. Cleared everything fast. Took care of everything without any hassle.

Drain cleaning
JanayLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Julian was absolutely amazing! He was very knowledgeable and fast and efficient. I will be contacting him if anything else arises. Also, his prices are very reasonable.

Reasonable priceDrain cleaningPlumbing leak detectionFaucet repair
Sharon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had a sewer line backup. I called and immediately Julian gave me a time he would arrive (within 90 min.!) A short time later he texted back and upped his arrival by 30 min. He was very prompt and I liked the fact I could directly text him instead of going through a phone call and a switchboard (which means a…

Paid $300–400Reasonable priceDrain cleaning
Ni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you very much to Julian. I called him for a drain back up causing my shower to flood and my sinks and toilets not draining. He was super responsive and was at my house in 20min at 7pm on a Thursday. Took care of the problem promptly. Would recommend to all neighbors in the Mandarin and Jacksonville area.

Paid $100–200Drain cleaning
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Julian showed up promptly and professionally unclogged my downspout including underground with his plumbing snake at a reasonable price and I am able to stop stressing over my backyard flooding each time it rained.I definitely will use him going forward for my plumbing concerns. Service with a smile. Thank you!

Drain cleaningFaucet installation

Price

$283-39% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 57%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair17$216–$585
Drain cleaning9$227–$542
Plumbing leak detection5$124–$633
Garbage disposal installation2$353–$705
Plumbing leak repair2$271–$980
Plumbing pipe repair2$353–$1.2k
Water heater installation2$1.2k–$2.4k
Faucet repair2$205–$606

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