Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
ROOTER EXPRESS OF JAX LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

ROOTER EXPRESS OF JAX LLC

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 181 Google reviews

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Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ROOTER EXPRESS OF JAX LLC is better than 97% of plumbers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ROOTER EXPRESS OF JAX LLC is better than 95% of plumbers.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ROOTER EXPRESS OF JAX LLC is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ROOTER EXPRESS OF JAX LLC is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ROOTER EXPRESS OF JAX LLC is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ROOTER EXPRESS OF JAX LLC is better than —% of plumbers.–
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Reviews for your job

Customers hired ROOTER EXPRESS OF JAX LLC for 8 kinds of job.

ROOTER EXPRESS OF JAX LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k

All 2 Google reviews tagged “Water heater installation”

CoryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a clogged AC drain and Julian helped me fix it in just a few minutes!! Turns out my hot water heater was also leaking. Not only did Julian respond VERY QUICKLY again, he went with me to scoop up a new water heater at Lowe's and had the old one out and the new one installed in a few hours!! On a Saturday 🙏…

Customer photo from Cory's review
Water heater installationDrain cleaningPlumbing leak detection
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Julian is very professional. He arrived on time and did an excellent job installing my water heater.

Great priceWater heater installation

Price

$283-39% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 57%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair17$216–$585
Drain cleaning9$227–$542
Plumbing leak detection5$124–$633
Garbage disposal installation2$353–$705
Plumbing leak repair2$271–$980
Plumbing pipe repair2$353–$1.2k
Water heater installation2$1.2k–$2.4k
Faucet repair2$205–$606

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