Animal hospital · San Diego, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%57+13.8Value 14%100+14.1Replies to reviews 7%19+1.3Craft & service penalty94−0.6Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 97 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 29%
4.7★★★★★503 Google reviews
88%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the facility for its professional staff, thorough communication, and ability to handle urgent cases or complex procedures with care. Common positive themes include quick appointment availability, compassionate handling of anxious pets, and transparent explanations of treatment options. However, several low-star reviews criticize increased pricing, inconsistent scheduling information, and the liberal use of heavy sedatives for imaging, often attributing these issues to recent ownership changes and staff turnover.
Google rating: 4.7 out of 5 from 503 reviews (88% five-star).
Reviews on this page: 503 Google reviews (411 with written comments, 66 with photos).
Owner responses: the business replied to 28% of reviews.
Most recent review: November 1, 2026.
Service: Veterinarian serving San Diego, California.
Data from Google, last updated November 3, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Rose Canyon Animal HospitalVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rose Canyon Animal Hospital: 69/100 on this factor. Category median: 79.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rose Canyon Animal Hospital: 57/100 on this factor. Category median: 74.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rose Canyon Animal Hospital: 94/100 on this factor. Category median: 94.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rose Canyon Animal Hospital: 100/100 on this factor. Category median: 85.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rose Canyon Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rose Canyon Animal Hospital: 19/100 on this factor. Category median: 44.F
19
Bar = this company · dark tick = category median.
Star ratings
503 Google reviews we collected
4.7of 5
5 stars44588%
4 stars153%
3 stars71%
2 stars71%
1 star296%
Praise vs complaints
Phrases our text analysis found in 411 written reviews
93%praise
Praise57293%
Complaints407%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1024%
Reasonable3174%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24340%
Price & value6911%
Speed & response6611%
Would recommend6611%
Quality & results6410%
Honesty & trust5910%
Communication457%
What customers talk about
We read 411 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her professional judgment, timely recommendations, and quick action allowed us to transfer our dog to another hospital for urgent treatment as soon as possible.”
“That's it, no caring, compassionate words for us or the dog.”
“He came up with a reasonable affordable game plan that has solved the problem!”
“Rip off said they would shave and X-ray my cat’s leg never happened.”
“They identified the severe skin infection on my dog’s tail and immediately recognized how serious the situation was.”
“We were using another vet who were not responsive or communicative but we will be sticking with Rose Canyon from now on.”
“The office staff were caring and helpful, the vet was fabulous, highly recommend this practice for your pets.”
“If you are looking for care or somewhere to spay your dog, NEVER GO HERE STAY AWAY!”
“We had a great experience in Rose Canyon Animal Hospital.”
“He was very sedated and overall looked terrible and had to be carried out to the car by my brother in law and female vet tech.”
“Im Local Clairemont area and have been to 3 orhr local vets and I have found the service care and genuine quality of service has been at Rose Canyon.”
“After seeing a "real Vet"I realized how My cat "Murray"and myself have been neglected,lied to and over charged.”
“After consultation with other vets, the vet at Rose Canyon answered all my questions and provided the care my dog needed.”
“I also didn't like the lack of communication from staff, where after coming up with a plan for treatment for my dog, I was told to maybe go to Costco…”
People customers mention
Michael81 reviews
Hanks32 reviews
Hoard26 reviews
Vet26 reviews
Michaels12 reviews
Sanabria7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEcho6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I cannot express how grateful I am to Dr. Sanabria and her technician team. They identified the severe skin infection on my dog’s tail and immediately recognized how serious the situation was. Even on a Friday evening, Dr. Sanabria went above and beyond by promptly contacting a specialist and helping coordinate the…
Reasonable price
MManna9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Awesome service! Autum, Kassandra and Samira were super helpful. Got my boy in and out quickly for UTI treatment.
BBatLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Dr. Hanks and the entire team at Rose Canyon are fantastic. They love the animals and all my dogletts have loved them. Top quality animal care.
YYuliya9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience in Rose Canyon Animal Hospital. And are choosing this place as a main location for the veterenary facility for our new pet. All the staff are very friendly, caring and professional.
Reasonable priceService not listed
MMelanieLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My 3yo Great Dane has been coming here for years. We had her spay + gastropexy done here without any issues or complications. The vets are always kind to us. I recommend 10/10 times!
PPatricia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
All of the staff at Rose Canyon are extremely kind and knowledgeable. We saw Dr Vanessa on our last visit and she was wonderful. Thank you.
I cannot express how grateful I am to Dr. Sanabria and her technician team. They identified the severe skin infection on my dog’s tail and immediately recognized how serious the situation was. Even on a Friday evening, Dr. Sanabria went above and beyond by promptly contacting a specialist and helping coordinate the next steps.
Her professional judgment, timely recommendations, and quick action allowed us to transfer our dog to another hospital for urgent treatment as soon as possible. I truly believe her prompt intervention made all the difference and may have saved my dog’s life.
Dr. Sanabria and her team showed exceptional professionalism, compassion, and dedication when we needed help the most. I will never forget what they did for our family. Thank you from the bottom of my heart. We are forever grateful!
Price assessment: Reasonable price
B
beverly brock1 reviewiTotal number of Google reviews beverly has written across all businesses on Google Maps, not just this one.
Dr. Hanks and the entire team at Rose Canyon are fantastic. They love the animals and all my dogletts have loved them. Top quality animal care.
Response from the owner · 2 weeks ago
Hi Bat Man,
Thank you for your review. Compassion for animals guides how our team approaches every visit, and we’re glad each of your dogs has felt comfortable in our care. Dr. Hanks and the Rose Canyon team appreciate your continued trust and look forward to seeing you again.
Thank You,
Holly
Y
Yuliya N9 reviewsiTotal number of Google reviews Yuliya has written across all businesses on Google Maps, not just this one.
We had a great experience in Rose Canyon Animal Hospital. And are choosing this place as a main location for the veterenary facility for our new pet. All the staff are very friendly, caring and professional.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Hi Yuliya,
Thank you for your review, and congratulations on your new pet. We’re honored that you’ve chosen Rose Canyon as your veterinary home and look forward to supporting your pet’s health for years to come.
Thank You,
Holly
M
Melanie GloverLocal Guide · 20 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
My 3yo Great Dane has been coming here for years. We had her spay + gastropexy done here without any issues or complications. The vets are always kind to us. I recommend 10/10 times!
Response from the owner · 2 weeks ago
Hi Melanie,
Thank you for your review and recommendation. It has been a pleasure caring for your Great Dane over the years, and we appreciate the trust you’ve placed in our team. We look forward to seeing you both again.
Thank You,
Holly
P
Patricia Staley7 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
All of the staff at Rose Canyon are extremely kind and knowledgeable. We saw Dr Vanessa on our last visit and she was wonderful. Thank you.
Response from the owner · 2 weeks ago
Hi Patricia,
Thank you for your kind review. We’re glad you had a positive experience with Dr. Hoard and our team, and we appreciate you taking the time to share it. We look forward to seeing you again.
Thank You,
Holly
K
Kathleen Bertram6 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
After consultation with other vets, the vet at Rose Canyon answered all my questions and provided the care my dog needed. The office staff were caring and helpful, the vet was fabulous, highly recommend this practice for your pets.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Hi Kathleen,
Thank you for your review. We understand how important it is to feel confident in your pet’s care, and we’re glad our doctor and office team were able to answer your questions and support your dog. We appreciate your recommendation and look forward to your next visit.
Thank You,
Holly
J
Jonaton Perez1 reviewiTotal number of Google reviews Jonaton has written across all businesses on Google Maps, not just this one.
Love both of these vets! And their staff are GREAT! I have had Dr Hoard care for my complicated hairless Mexican Xóloitzcuintlie since I moved back to San Diego in 2022. Thanks for caring so much( it's obvious it's real!) Hugs! Charlynn Forbes
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you for your kind words, Charlynn. Dr. Hoard and our team have truly enjoyed caring for your Xoloitzcuintli since 2022, and it means a great deal to know our care comes through. We appreciate your continued trust and look forward to seeing you both again.
Thank You,
Holly
