Experts Reviews · Company report
Ross Cleaning & Restoration Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty94−0.6Momentum penalty0−10Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Ross Cleaning & Restoration Inc

Fort Wayne, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 489 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ross Cleaning & Restoration Inc is better than 87% of apartment cleaning services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 70% of apartment cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ross Cleaning & Restoration Inc is better than 94% of apartment cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ross Cleaning & Restoration Inc is better than 0% of apartment cleaning services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 71% of apartment cleaning services.B
71

Reviews for your job

Customers hired Ross Cleaning & Restoration Inc for 8 kinds of job.

Ross Cleaning & Restoration Inc for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 22 Google reviews tagged “Flooring” · showing 20

Suseela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very happy with Ross restoration with the work they have done for us..Especially appreciated Adam Ross’s sincerity and professionalism.He kept us informed and communicate well determining our needs for upgrades and working with us and we are happy with the end results.He was helpful throughout the…

Water damage-related cleanup & repairFlooringPainting
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Management was very involved with my claim and timely handled the complications of restoration. Water damage mitigation was excellent. Quality of work was excellent. I would highly recommend Ross Restoration to friends and family.

Water damage-related cleanup & repairFlooringWater damage-related mold removal+ Responsiveness+ Quality+ Professionalism
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Adam and his team have done great work (flood mitigation and restoration in my mom's house). Everyone who has seen any step of the process has been impressed. Adam goes above and beyond when it comes to communication, from explaining his process to answering general questions. We couldn't be happier with the service…

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Just three months after closing on our new home, we had a pipe that broke causing a lot of water damage to our basement. We called Ross and they came out to assess the damage that day. Adam was very thorough with his inspection and explanation to us on what needed to be done. Immediately, we had a good feeling about…

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We recently had water damage to our basement. We contacted Ross Restoration for help. Adam Ross, the owner, came out first thing and assessed the situation. That afternoon his team arrived and started working on the drying out process. This entire time they have been nothing but professional, fast, and helpful. Any…

Water damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality+ Quality
Logan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Adam and his team were great. They were easy to communicate with, friendly, and professional. They did a great job with my carpets at an affordable cost. I would highly recommend to anyone.

Flooring+ Responsiveness+ Punctuality+ Quality
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

We are very happy with the recent carpet cleaning by Ross. The team was thorough and did a great job. Our carpet looks great—all ready for the holidays. We have used Ross for 10 years and have always been very satisfied

Flooring
Michelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great local company! We've used them on numerous occasions. My carpet was extremely dirty in our master bath from all the hair products. Ross Cleaning made it look very good. I had several spots in the living room that resurfaced as the carpet dried. I emailed the office. Recieved a call back and they came back out…

Flooring
Dale9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Adam and Molly are a great team and go all out for the customers and employees. Super friendly, high integrity. We hired them to clean our carpets. Their employee showed on time on a Saturday did a fabulous job and the price is very, very reasonable. Great company! and the floors look great! Thanks!

Flooring
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They got us an appointment ASAP. They were on time, gave us a great price, and did a great job! We'll definitely be using them in the future!

Flooring+ Responsiveness+ Punctuality+ Quality
Carolyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Best cleaning service I have ever had! So professional++ly great!!! You people are still the BEST.

Flooring
Son4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had our carpet cleaned and Ross Cleaning & Restoration did a fantastic job. The workers were prompt and professional. We will use them again.

Flooring+ Responsiveness+ Punctuality+ Quality
ALocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I've used their service for 4 years. Trustworthy and wonderful people

Flooring
Lori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I’ve used Ross Restoration to clean our carpets and I was so impressed by their professionalism. They were on time, respectful of both me and my house, and took their work very seriously. I have since met the owners, Adam and Molly Ross, and they treat everyone like family. They are very knowledgeable in their…

Flooring+ Punctuality+ Quality+ Professionalism
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

We've used Ross several times and we had more of a pet odor issue this time that the carpet cleaning did not eliminate and Ross is working with us to address this. I appreciate that they are willing to assist us with this.

Flooring
SkyseaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were very accommodating, the carpets looked great when they were finished!

Flooring+ Responsiveness+ Punctuality+ Quality
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repairFlooringWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Vincent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Punctuality+ Quality
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Flooring
DianeLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Punctuality+ Quality+ Professionalism

Show more flooring reviews (2 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 22%Overpriced 33%Not sure 22%

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