Experts Reviews · Company report
Ross Cleaning & Restoration Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty94−0.6Momentum penalty0−10Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Ross Cleaning & Restoration Inc

Fort Wayne, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 489 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ross Cleaning & Restoration Inc is better than 87% of apartment cleaning services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 70% of apartment cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ross Cleaning & Restoration Inc is better than 94% of apartment cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ross Cleaning & Restoration Inc is better than 0% of apartment cleaning services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 71% of apartment cleaning services.B
71

Reviews for your job

Customers hired Ross Cleaning & Restoration Inc for 8 kinds of job.

Ross Cleaning & Restoration Inc for mold inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 16 Google reviews tagged “Mold inspection”

Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic Service! They were professional, friendly, and extremely knowledgeable! They were prompt and resolved our issue quickly. We've worked with them before and definitely give them our highest recommendation!!

Great priceMold inspection
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

Ross Restoration charged us almost double what they quoted us. They never gave us any indication that the project was going over budget and there was no work change request or anything to show extra work was needed. I understand a small variance between quote and final invoice but this goes beyond that. They refused…

OverpricedMold inspectionWater removal
Kelli7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Adam Ross was a great. He came out and remediated our basement when we purchased our home 11 years ago. We have had no issues and would use his services again with no hesitation.

Flood cleanupMold mitigationMold remediation+ Responsiveness+ Punctuality+ Quality
OliviaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ross was amazing. They were so helpful with helping us navigate a home claim, scheduling, and professional.

Mold damage restorationMold inspectionWater removal+ Responsiveness+ Punctuality+ Quality
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ross restoration definitely knows how to put their customers first! They are the best in the business. Our basement has flooded multiple times and Ross restoration is the only company we will use. The owner is hands on and is extremely knowledgeable and more importantly he cares about you and your home and only…

Fire damage cleanup & repairFlood restorationMold cleaning+ Responsiveness+ Punctuality+ Quality
karehderLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a major leak in our upstairs bathroom that caused rain in our living room below. Ross was responsive, professional, very upfront and clear with every step that had to be taken. Their record keeping was spot on and their team top notch!

Mold mitigationWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
Keesha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with Ross from the first phone call I made to them to even now once they've finished has been awesome. They were professional, friendly, and so helpful. Even after they finished they still have been helpful with questions we have had and advice on where to go next. They came the same day as I called…

Flood cleanupMold cleaningMold remediation+ Responsiveness+ Punctuality+ Quality
G7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Adam was awesome to work with. His crew were on time, personable and very polite. They did a fantastic job. We will definitely recommend them to our family and friends. Thanks so much Adam!

Water damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Just three months after closing on our new home, we had a pipe that broke causing a lot of water damage to our basement. We called Ross and they came out to assess the damage that day. Adam was very thorough with his inspection and explanation to us on what needed to be done. Immediately, we had a good feeling about…

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
Kenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Responded quickly and then completed full mold remediation (including cabinet Sheetrock removal, complete cleaning and finished in just 3 days! from estimate to completion in less than six days! Amazing!

HVAC duct & vent cleaningMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We have used Ross Cleaning & Restoration for many years for carpet cleaning and are always completely satisfied. No reason to use anyone else. Recently a heavy overnight rain (at least 4.5") coupled with sump pump failure caused our basement to flood. Half the basement was finished and half unfinished. To give…

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal
K1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I highly reccomend Ross Cleaning & Restoration. They were very good to courteously, pleasantly communicate what service was needed and completed work in a timely, thorough manner.

Mold inspectionWater damage-related mold removal
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

If you want a honest and professional experience please allow Adam and his team take care of you. High Quality work and no cutting corners

Mold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Mitch7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Mold inspectionWater damage-related mold removalSewage cleanup+ Responsiveness+ Quality+ Professionalism
Trenton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Professionalism
Tiffney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Mold inspection+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 22%Overpriced 33%Not sure 22%

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