Experts Reviews · Company report
Ross Cleaning & Restoration Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty94−0.6Momentum penalty0−10Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Ross Cleaning & Restoration Inc

Fort Wayne, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 489 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ross Cleaning & Restoration Inc is better than 87% of apartment cleaning services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 70% of apartment cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ross Cleaning & Restoration Inc is better than 94% of apartment cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ross Cleaning & Restoration Inc is better than 0% of apartment cleaning services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 71% of apartment cleaning services.B
71

Reviews for your job

Customers hired Ross Cleaning & Restoration Inc for 8 kinds of job.

Ross Cleaning & Restoration Inc for mold remediation

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold remediation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 11 Google reviews tagged “Mold remediation”

JennyLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I cannot say enough good things about this company. In an incredibly difficult situation where my landlord was refusing to do the right thing — cutting corners during a mold remediation and demolition process, and trying to keep my family in unsafe conditions — this team stepped in with professionalism, integrity,…

Not sureWater damage-related cleanup & repairMold remediationWater damage-related mold removal
Kelli7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Adam Ross was a great. He came out and remediated our basement when we purchased our home 11 years ago. We have had no issues and would use his services again with no hesitation.

Flood cleanupMold mitigationMold remediation+ Responsiveness+ Punctuality+ Quality
Claudia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Ross Restoration to help me with water and mold in my basement. I loved the fact that after I called, someone from their team stopped by my house right away. The service technician kept me informed of the progress and always called ahead of time when he had to come and check on the equipment. They had to…

Mold cleaningMold remediationWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Cody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very nice people and do a wonderful job. Had my basement all dried out and cleaned up in an efficient and timely manner. Highly recommend for water mitigation services!

Flood restorationMold remediationWater damage-related cleanup & repair+ Quality
Regina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely the most incredible business to work with. Never going through this before Adam sat down with me and explained what will be done. Very professional and genuine. I would give this company 12 stars if there was such a thing.

Mold remediationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ross restoration definitely knows how to put their customers first! They are the best in the business. Our basement has flooded multiple times and Ross restoration is the only company we will use. The owner is hands on and is extremely knowledgeable and more importantly he cares about you and your home and only…

Fire damage cleanup & repairFlood restorationMold cleaning+ Responsiveness+ Punctuality+ Quality
KimberliLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Adam was extremely professional, kind and knowledgeable. He explained everything thoroughly and completed the job sooner than expected. We got a “extremely clean” mold report right after he was done and we couldn’t be happier we used Ross Restoration!

Mold remediation+ Responsiveness+ Professionalism
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When helping with the mold remediation on our family's home, the team at Ross Restoration was professional and knowledgable. It was an extensive job that required several days of visits and multiple procedures. So, our family was very relieved and thankful that the team at Ross Restoration could take care of it.

Mold cleaningMold remediation+ Responsiveness+ Quality+ Professionalism
Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ross Restoration is ON TOP OF IT. The entire team worked tirelessly and expertly, with excellent equipment and products, to deal with a mold issue that was much larger than first expected. Adam and Meghan were highly responsive throughout the process. Ross Restoration also puts their name behind every job, at least…

Mold remediation+ Responsiveness+ Punctuality+ Quality
Keesha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with Ross from the first phone call I made to them to even now once they've finished has been awesome. They were professional, friendly, and so helpful. Even after they finished they still have been helpful with questions we have had and advice on where to go next. They came the same day as I called…

Flood cleanupMold cleaningMold remediation+ Responsiveness+ Punctuality+ Quality
Ajaninea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Flood restorationMold remediationWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 22%Overpriced 33%Not sure 22%

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