Experts Reviews · Company report
Ross Cleaning & Restoration Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty94−0.6Momentum penalty0−10Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Ross Cleaning & Restoration Inc

Fort Wayne, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 489 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ross Cleaning & Restoration Inc is better than 87% of apartment cleaning services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 70% of apartment cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ross Cleaning & Restoration Inc is better than 94% of apartment cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ross Cleaning & Restoration Inc is better than 0% of apartment cleaning services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ross Cleaning & Restoration Inc is better than 71% of apartment cleaning services.B
71

Reviews for your job

Customers hired Ross Cleaning & Restoration Inc for 8 kinds of job.

Ross Cleaning & Restoration Inc for water damage-related mold removal

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Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 24 Google reviews tagged “Water damage-related mold removal” · showing 20

JennyLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I cannot say enough good things about this company. In an incredibly difficult situation where my landlord was refusing to do the right thing — cutting corners during a mold remediation and demolition process, and trying to keep my family in unsafe conditions — this team stepped in with professionalism, integrity,…

Not sureWater damage-related cleanup & repairMold remediationWater damage-related mold removal
Claudia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Ross Restoration to help me with water and mold in my basement. I loved the fact that after I called, someone from their team stopped by my house right away. The service technician kept me informed of the progress and always called ahead of time when he had to come and check on the equipment. They had to…

Mold cleaningMold remediationWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Byron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Unfortunately, water events and damage therefrom seem to follow my family wherever we live, and our water heater failing while we were on vacation and flooding our finished basement a few weeks ago was the most recent event. Suffice it to say that we wish we had used Ross Restoration on our previous water and mold…

Flood cleanupMold mitigationWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Sara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great team to work with! I really appreciated all they did!

Water damage-related mold removal+ Responsiveness+ Punctuality+ Professionalism
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ross restoration definitely knows how to put their customers first! They are the best in the business. Our basement has flooded multiple times and Ross restoration is the only company we will use. The owner is hands on and is extremely knowledgeable and more importantly he cares about you and your home and only…

Fire damage cleanup & repairFlood restorationMold cleaning+ Responsiveness+ Punctuality+ Quality
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Management was very involved with my claim and timely handled the complications of restoration. Water damage mitigation was excellent. Quality of work was excellent. I would highly recommend Ross Restoration to friends and family.

Water damage-related cleanup & repairFlooringWater damage-related mold removal+ Responsiveness+ Quality+ Professionalism
Elspeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used Ross recently after a burst pipe had flooded the majority of our basement. They were great to use! Very responsive and knowledgeable. They came out quickly and walked me through every step of the process, what to expect, gave status updates daily, and gave me a heads up each day/confirmed time they would be…

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Quality+ Professionalism
Keesha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with Ross from the first phone call I made to them to even now once they've finished has been awesome. They were professional, friendly, and so helpful. Even after they finished they still have been helpful with questions we have had and advice on where to go next. They came the same day as I called…

Flood cleanupMold cleaningMold remediation+ Responsiveness+ Punctuality+ Quality
Todd7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had standing water in our church and Adam and the team came to our rescue. I reached out and they were onsite within 30 minutes. Within 2 hours they had the situation remediated! The team was excellent to work with and they went above and beyond our expectation to get the job done right and in a timely manner.…

Water damage-related mold removal+ Responsiveness+ Punctuality+ Quality
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our family is very appreciative of all that Adam Ross has done for us. There have been some hiccups along the way but Adam has always been a stand up company owner and treated us with respect and went out of his way to correct things. Thank you for all of your help

Water damage-related mold removal
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Just three months after closing on our new home, we had a pipe that broke causing a lot of water damage to our basement. We called Ross and they came out to assess the damage that day. Adam was very thorough with his inspection and explanation to us on what needed to be done. Immediately, we had a good feeling about…

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
Kenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Responded quickly and then completed full mold remediation (including cabinet Sheetrock removal, complete cleaning and finished in just 3 days! from estimate to completion in less than six days! Amazing!

HVAC duct & vent cleaningMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We have used Ross Cleaning & Restoration for many years for carpet cleaning and are always completely satisfied. No reason to use anyone else. Recently a heavy overnight rain (at least 4.5") coupled with sump pump failure caused our basement to flood. Half the basement was finished and half unfinished. To give…

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal
Colin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I contracted Adam and his team for mold remediation inside my home. As first time homeowners and being in our home less than 2 years, the idea of mold and how to handle it was a little overwhelming. Adam and his team were very professional, did a great job communicating, and successfully eliminated the mold issue in…

Water damage-related mold removal+ Responsiveness+ Punctuality+ Quality
K1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I highly reccomend Ross Cleaning & Restoration. They were very good to courteously, pleasantly communicate what service was needed and completed work in a timely, thorough manner.

Mold inspectionWater damage-related mold removal
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

If you want a honest and professional experience please allow Adam and his team take care of you. High Quality work and no cutting corners

Mold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Ben3 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Renee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Rodney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Mitch7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Mold inspectionWater damage-related mold removalSewage cleanup+ Responsiveness+ Quality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 22%Overpriced 33%Not sure 22%

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