Pest control service · White Settlement, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★322 Google reviews · 24 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$130typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Ross Pest and Lawn 4.9 out of 5 based on 322 reviews, noting the owner responds to all feedback. Customers frequently praise the company for punctuality, professional communication, and effective treatments for pests like scorpions, ants, and rats, as well as reliable lawn care services. Recurring themes include technicians arriving on time, providing detailed information, and maintaining a courteous demeanor. However, some low-star reviews cite concerns regarding pricing for small properties and unexpected charges for follow-up visits, alongside complaints about technicians not taking adequate precautions around pets.
Google rating: 4.9 out of 5 from 322 reviews (98% five-star).
Reviews on this page: 322 Google reviews (261 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Rodent Control serving White Settlement, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Ross Pest and LawnRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ross Pest and Lawn: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ross Pest and Lawn: 89/100 on this factor. Category median: 92.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ross Pest and Lawn: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ross Pest and Lawn: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ross Pest and Lawn: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ross Pest and Lawn: 100/100 on this factor. Category median: 98.A
100
Bar = this company · dark tick = category median.
Star ratings
322 Google reviews we collected
4.9of 5
5 stars31698%
4 stars21%
3 stars00%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 261 written reviews
99%praise
Praise48799%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3548%
Reasonable3548%
Overpriced11%
Not sure23%
$130+17% vs typical rodent control
Middle half of what 45 customers paid ($108–$159) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15732%
Quality & results11824%
Speed & response7014%
Would recommend6814%
Communication439%
Price & value194%
Honesty & trust173%
What customers talk about
We read 261 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you for your thoroughness, your skill, and your professionalism.”
“Great service, very professional and got the job done.”
“Very professional, punctual, courteous and competent.”
“I would absolutely recommend Ross Pest & Lawn for anyone looking for reliable pest control!”
“Highly recommend this company and do not hesitate to giving them your business you will be very satisfied like we are.”
“From their hospitality and communication to their sense of urgency and, most importantly, the results.”
“Reasonably priced, friendly and professional staff and they're on time!”
“The guy was nice but I think it was overpriced for a 560 sq foot house that took him 5 min and I only wanted the inside done.”
“I HIGHLY recommend Ross Pest and Lawn, and Fred to any one looking for an honest and reliable company to take care of their home pest issues.”
People customers mention
Control16 reviews
Fred12 reviews
Bobby7 reviews
Ruben5 reviews
Aledo3 reviews
Taylor3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ross Pest and Lawn for 8 kinds of job. Pick one to see what they paid and said.
TonyLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★
Conner was extremely knowledgeable and helpful. So happy to find this company who does honest work and are very effective in their treatments. With small children keeping some of these pests away like red ants and wasps is very important for us. Highly recommend this company and do not hesitate to giving them your…
Paid $200+Great priceHornet & wasp exterminationGeneral pest inspection
Sherri6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cheston did a great job! Friendly and professional. Highly recommend Ross Pest and Lawn.
Paid $120–140Great priceGeneral pest inspectionAnt extermination
JamesLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, very professional and got the job done. Had rats encroaching on my house and had some in the attic...now I don't. Levi was great! Thanks guys!!
Paid $200+Reasonable priceRodent extermination
jachutson4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cheston was very friendly and took good care of us. Highly recommend Ross Pest and Lawn.
Paid $120–140Great priceHornet & wasp exterminationBug & insect exterminationAnt extermination
celia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
The guy was nice but I think it was overpriced for a 560 sq foot house that took him 5 min and I only wanted the inside done.
Paid $120–140OverpricedCockroach extermination
Torrie13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bobby was absolutely amazing and provided me detailed information. He was amazing. Thank you. Torrie Magee
Conner was extremely knowledgeable and helpful. So happy to find this company who does honest work and are very effective in their treatments. With small children keeping some of these pests away like red ants and wasps is very important for us. Highly recommend this company and do not hesitate to giving them your business you will be very satisfied like we are.
Price assessment: Great price
Price: $200+
Services: Hornet & wasp extermination, General pest inspection
Response from the owner · a year ago
Tony, first of all, thank you for your military service! We're grateful for the feedback and please know that our goal is 100% satisfaction every time.
Fred Doyen2 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
The scorpions somehow eluded the first treatment, so when another showed up a month later, I called Ross. They actually seemed happy to come out to re-treat. They found a previously hidden area to re-treat, and I'm fairly certain they got the source. They're real professionals who take their responsibility seriously.
Services: Service not listed
Pest type: Other
Response from the owner · 3 days ago
Fred, thank you for allowing us to provide Pest Control service for your home, and for providing a 5 star review! Our goal is to provide excellent work and communication with each service, and we're grateful you've had a good experience with us. Please keep us posted on the Scorpions moving forward!
Rafal KazmierczakLocal Guide · 6 reviewsiTotal number of Google reviews Rafal has written across all businesses on Google Maps, not just this one.
Cheston did a great job! Friendly and professional. Highly recommend Ross Pest and Lawn.
Price assessment: Great price
Price: $120–140
Services: General pest inspection, Ant extermination
Pest type: Ants, Spiders
Response from the owner · a week ago
Sherri, thank you for allowing us to serve you over the years! We value the opportunity to provide your pest control service, and want to provide excellent work and communication with each appointment! We're blessed to have Cheston on our team, he is a great worker and person. Thank you for providing a 5 star review, reach out anytime if there's anything else you need!
Tricia Crawford4 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
got clover care today. but had Levi put request for sticker patch & to have 3 barns and free standing garage next round. also get a tree eval. this company is awesome & Levi was very informative about things we weren't familiar with all the services we could get in one time shopping. easy 5 stars
Response from the owner · a week ago
Tricia, thank you for allowing us to serve you and for providing us a 5 star review! We are blessed to have Levi on our team, he is a hard worker and a great person! Reach out anytime if there's anything else you need!
Rob Stone12 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Great service very thorough and detailed. Highly recommend.
Price assessment: Great price
Services: Service not listed
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Bed bugs, Mosquitoes, Other
Response from the owner · a week ago
Rob, thank you for allowing us to provide Quarterly Pest Control for your home! We value the opportunity to serve you, and are grateful you've had a good experience with us. Thank you for taking the time to provide a 5 star review, reach out anytime if there's anything you need!
Michael Winans10 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
2026 north Texas summer heat and drought was brutal! But my lawn reigned supreme amongst my neighbors. Thanks Ross Pest and Lawn!
Response from the owner · a week ago
Michael, you are awesome! Thank you for allowing us to provide lawn care services for your property. It's been great getting to know you this year! We are blessed with an incredible team, and are grateful you've had a good experience with us. Looking forward to starting Pest Control for you this year as well! Reach out anytime if there's anything you need.
- Connor
Catherine MacDermott8 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Cheston is one brave hombre, tackling a nasty & aggressive yellow jacket ground nest. Thank you for your thoroughness, your skill, and your professionalism.
Response from the owner · 2 weeks ago
Catherine, thank you for allowing us to serve you and for providing a 5 star review! Cheston sure is a brave hombre, and we’re blessed to have him on our team! We’re grateful you had a good experience with us, reach out anytime if there’s anything else you need!
Becky Dunnebacke9 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Pest type: Ants, Rodents, Cockroaches, Spiders, Other
Response from the owner · 2 weeks ago
Becky, thank you for allowing us to serve you and for providing a 5 star review! We are blessed with a great team, and are grateful you've had a good experience with us. Reach out anytime if there's anything you need!
Me Me1 reviewiTotal number of Google reviews Me has written across all businesses on Google Maps, not just this one.
