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Ross Stump Grinding

Tree service · Monroe, LA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 61 stump removal servicesPosition by Experts Score among all companies we track in this category. · better than 43%
4.9 ★★★★★ 60 Google reviews · 24 photos
98%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
Sep 2024latest review

Ross Stump Grinding at a glance

Google reviewers rate Ross Stump Grinding 4.9 out of 5 based on 60 reviews, with the owner responding to 62 percent of them. Customers frequently cite punctuality, fair pricing, and efficient stump removal as key positives, noting that the company handles large jobs quickly with minimal mess. The primary criticism involves unprofessional phone interactions, where one customer reported being interrupted and told to seek other services.

  • Google rating: 4.9 out of 5 from 60 reviews (98% five-star).
  • Reviews on this page: 60 Google reviews (34 with written comments).
  • Owner responses: the business replied to 62% of reviews.
  • Most recent review: September 26, 2024.
  • Service: Stump Removal Service serving Monroe, Louisiana.

Data from Google, last updated October 28, 2026.

Score profile vs other stump removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

Satisfaction94Reliability94Craft & service99Value100Momentum–Replies to reviews–Satisfaction: 94 (median 97)Reliability: 94 (median 97)Craft & service: 99 (median 99)Value: 100 (median 100)
Ross Stump GrindingStump Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ross Stump Grinding: 94/100 on this factor. Category median: 97.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ross Stump Grinding: 94/100 on this factor. Category median: 97.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ross Stump Grinding: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ross Stump Grinding: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

60 Google reviews we collected

  • 5 stars5998%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 34 written reviews

  • Praise7697%
  • Complaints23%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2026%
  • Speed & response1722%
  • Staff & attitude1519%
  • Price & value1317%
  • Would recommend810%
  • Honesty & trust45%
  • Communication11%

What customers talk about

We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He did an outstanding job and was courteous and prompt and did outstanding work.”
  • “Ross had the best equipment to get everything completed quickly !”
  • “Ross is so sweet, he came out and grinder up my stump with little to no mess to clean up.”
  • “Ross in the past and he does a good job with a good price and I don't think I could be any more satisfied with anyone else.”
  • “Ross came highly recommended to us and he did not disappoint.”
  • “Professional, quick, and reliable.”
  • “Very reasonable and easy to work with.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Ross Stump Grinding for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

KirklandLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Ross Stump Grinding did a great job! Professional, quick, and reliable. Highly recommend their services!

TaMekka5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Ross is so sweet, he came out and grinder up my stump with little to no mess to clean up.

Tree stump grinding+ Quality+ Professionalism+ Value
B.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent job done by Mr. Ross on our large stump. Reaponded quickly and charged a very fair price. Highly recommend.

Tree stump grinding+ Responsiveness+ Punctuality+ Quality
CherylLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company! Responds quickly and does a great job. Will definitely use again if needed.

Tree stump grinding+ Responsiveness+ Punctuality+ Quality
Ronnie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m normally not one to take time to leave a review but I couldn’t pass up a chance to brag on Mr. Ross. He did an outstanding job and was courteous and prompt and did outstanding work. And did I mention that he was much less expensive than the other quote that I had ? Call him. You’ll be glad that you did!

Tree stump removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a fantastic job and was very quick!! That tree stump was a huge eyesore in my backyard but now it’s gone and I can truly enjoy the scenery. I will be only using this company from here on out! Thank you for getting the job done right and being very professional about it. We truly appreciate you!

Tree stump removal+ Responsiveness+ Punctuality+ Quality

Photos

Customer reviews

4.9 ★★★★★ 60 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kirkland Kutters Tree ServiceLocal Guide · 30 reviewsTotal number of Google reviews Kirkland has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ross Stump Grinding did a great job! Professional, quick, and reliable. Highly recommend their services!

Response from the owner · 2 years ago

Thanks for the review

Vic Matthews1 reviewTotal number of Google reviews Vic has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, price and professional

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago

Thanks Mr. Matthews

TaMekka M5 reviewsTotal number of Google reviews TaMekka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mr. Ross is so sweet, he came out and grinder up my stump with little to no mess to clean up.

  • Positive: Quality, Professionalism, Value
  • Services: Tree stump grinding
Response from the owner · 3 years ago

Thank you for the kind review. We appreciate you choosing Ross Stump Grinding.

B. Ballard3 reviewsTotal number of Google reviews B. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent job done by Mr. Ross on our large stump. Reaponded quickly and charged a very fair price. Highly recommend.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism
  • Services: Tree stump grinding
Cheryl FreerLocal Guide · 16 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company! Responds quickly and does a great job. Will definitely use again if needed.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Tree stump grinding
Ronnie Chilton6 reviewsTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m normally not one to take time to leave a review but I couldn’t pass up a chance to brag on Mr. Ross. He did an outstanding job and was courteous and prompt and did outstanding work. And did I mention that he was much less expensive than the other quote that I had ? Call him. You’ll be glad that you did!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Tree stump removal, Tree stump grinding
Response from the owner · 4 years ago

Ronnie I appreciate the work and kind comments

Marian Ainsworth11 reviewsTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing just to watch the equipment in action!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Tree stump removal, Tree stump grinding
Response from the owner · 4 years ago

We've made custom modifications to make sure it runs right and takes care of the job efficiently. Great meeting you both!

Nicole Blake3 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a fantastic job and was very quick!! That tree stump was a huge eyesore in my backyard but now it’s gone and I can truly enjoy the scenery. I will be only using this company from here on out! Thank you for getting the job done right and being very professional about it. We truly appreciate you!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Tree stump removal
Response from the owner · 4 years ago

Thanks and glad to assist

Michael Alexander1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used Mr. Ross in the past and he does a good job with a good price and I don't think I could be any more satisfied with anyone else.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Tree stump grinding
Response from the owner · 4 years ago

Michael thanks for the review and work

Vaden RichardsLocal Guide · 17 reviewsTotal number of Google reviews Vaden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast, high quality work and dependable!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Tree stump removal, Tree removal, Tree stump grinding
Response from the owner · 4 years ago

Thanks enjoyed meeting you and look forward to more opportunities

Ross Stump Grinding on Google Maps →

Business details