Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Roto-Rooter Plumbing & Drain Cleaning

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.7★ from 661 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Cleaning is better than 81% of rug cleaning.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 73% of rug cleaning.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Cleaning is better than 87% of rug cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 75% of rug cleaning.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job.

Roto-Rooter Plumbing & Drain Cleaning for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$343
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 24 Google reviews tagged “Drain cleaning”

Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dominic was impressively thorough and professional. He tracked down the issue in no time and worked tirelessly until every cleaning option was exhausted. While the main drain still needs a bit more attention, his determination got things flowing—literally—again. Thank you for the quick response and for sending…

Paid $300–400Great priceDrain cleaningSewer cleaning
Shirley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We tried for 6 days to fix our shower drain and after much expense, time and energy we called you

Drain cleaningPlumbing leak detectionPlumbing pipe repair
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Dejon was friendly and great! Had to remove the toilet to get at a clog so it took a couple hours and made a bit of a mess. But no fault of his, very happy with the service!

Paid $300–400Reasonable priceDrain cleaning
MelissaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast, friendly, and very economical. Thank you!

Paid $300–400Reasonable priceDrain cleaning
Zack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dejon was amazing. Super friendly and helpful with our issue

Paid $200–300Not sureDrain cleaning
Jerri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So impressed and happy with the service. Starting with the person answering the phone. She got someone here within 2 hours. Dominic was great. He worked very hard until he solved the issue. He was friendly and easy to talk to. Tim was very informative about what needs to be done. I will definitely refer them to everyone!! Thank you Roto Rooter.

Paid $400–500Reasonable priceDrain cleaning
Blanch4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They came in fixed the drain,cleaned up after they were done. Very reasonable price. We will be calling them again..

Paid $200–300Great priceDrain cleaning
Marsha12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I always call Rotor Rooter whenever I having plumbing issues. They’re very responsive, reasonably priced and very professional.

Paid $200–300Reasonable priceDrain cleaning
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Tech showed up and snaked drain

Paid $200–300Drain cleaning
Gina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dominic was amazing! Professional - kind - quick! Thank you for your help.

Paid $200–300Reasonable priceDrain cleaning
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dezman did my drains. He was very professional and courteous. Talked me through my issues and gave options. He cleared it quickly and everything is working great. Thank you for your help.

Reasonable priceDrain cleaning
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice, and thorough.

Drain cleaning
Pam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shower drain backed up

OverpricedDrain cleaning
julie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dominic was amazing he was able to clear my kitchen pipes from nasty clog. Detected my well bladder was bad. He installed the new bladder and inspected to make sure everything was in proper working condition before leaving. I highly recommended Roto Rooter fr all your plumbing issues

Drain cleaningWater tank installation
Jared5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had these guys come out and they did a fantastic job. Nick and his teammate were very professional and got through some very tough roots in our drain tile. Would highly recommend!

Sewer cleaningDrain cleaning+ Quality+ Professionalism
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dezman, Dominic and Dale are very professional and kind and knowledgeable. Dezman came out after hours in the cold and snow and unfortunately couldn't fix the problem due to not having the right equipment with him. The next morning Dominic and Dale came out and got me going. Dezman had found an ice blockage in my…

Outdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had 2 positive experiences with Roto-Rooter recently. Both services were done proper and in a timely manner. But above all else, if you need something done, ask for Dominic. You won't be disappointed. He is extremely knowledgeable, very polite and the upmost professional. Roto-Rooter is lucky to have him. I need one…

Water heater repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Cocou1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $300–400Great priceDrain cleaningService not listed
Jacoba year ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceDrain cleaningSewer cleaningOutdoor plumbing system repair
CharlieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceDrain cleaning
Camia year ago★★★★★

Rating only, no written review.

Reasonable priceDrain cleaningSewer cleaning
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceDrain cleaning
Donnaa year ago★★★★★

Rating only, no written review.

Great priceDrain cleaning
Mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Drain cleaning

Price

$295+23% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services110$216–$412
Plumbing82$216–$331
Repair water fixtures67$227–$366
Plumbing fixture installation26$276–$1.6k
Drain cleaning24$239–$343
Sewage cleanup16—
Plumbing pipe repair15—
Toilet repair11—

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