iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 50 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 10%
4.7★★★★★661 Google reviews · 24 photos
90%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$295typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Roto-Rooter Plumbing & Drain Cleaning 4.7 out of 5 based on 661 reviews, with the owner responding to 99% of feedback. Customers frequently praise technicians for punctuality, professional communication, and thorough work on services like drain cleaning, water heater installation, and leak repairs. However, some low-star reviews criticize high costs, unresolved issues after service, and difficulties reaching customer service regarding billing disputes.
Google rating: 4.7 out of 5 from 661 reviews (90% five-star).
Reviews on this page: 661 Google reviews (528 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 31, 2026.
Service: Rug Cleaner serving Battle Creek, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Cleaning: 81/100 on this factor. Category median: 95.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning: 73/100 on this factor. Category median: 94.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Cleaning: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning: 75/100 on this factor. Category median: 100.B
75
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning: 100/100 on this factor. Category median: 61.A
100
Bar = this company · dark tick = category median.
Star ratings
661 Google reviews we collected
4.7of 5
5 stars59290%
4 stars284%
3 stars41%
2 stars51%
1 star325%
Praise vs complaints
Phrases our text analysis found in 528 written reviews
96%praise
Praise96896%
Complaints384%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price8427%
Reasonable19663%
Overpriced175%
Not sure165%
$295+23% vs typical rug cleaning
Middle half of what 284 customers paid ($216–$393) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29930%
Speed & response21722%
Quality & results20320%
Would recommend11612%
Communication818%
Price & value707%
Honesty & trust202%
What customers talk about
We read 528 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was greeted by a very friendly man who went through all the steps to make sure that my toilet was unclogged until we came down to the conclusion tha…”
“…uy who originally came out called to set up an estimate and got very rude with her, so rude the insurance agent told her to Shut it down.…”
“Honestly before he showed up I was thinking the problem was one thing and within minutes he figured out it was a totally different situation.”
“I was later informed there was no write-up for the work, which caused further delays.”
“It was a great job and went above to do a great job being I had some old valve to replace great job and very nice guy.”
“Roto rooter we thought would be great but unfortunately our experience was terrible!”
“I would definitely recommend him to anyone needing a new water heater installed”
“- Never again will we call them and neither should you!”
“He was so helpful and knowledgeable and easy to work with.”
“What was most disappointing was the lack of communication.”
“He explained everything and got it done fast at a good price”
“They damaged the tap to my pressure tank and over charged me for work”
“Yes, Matthew, the plumbing tech was courteous, mindful of my needs, honest, and respectful of me, my dog, and my home.”
“He lied on the invoice stating he performed a leak test.”
People customers mention
Dominic33 reviews
Jacob15 reviews
Matt14 reviews
Nic8 reviews
Thailand8 reviews
Tim7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job. Pick one to see what they paid and said.
DDenise4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
He is very good at the job. Knows what he is doing and gets it done. Not leaving any mess
Paid $200–400Reasonable priceRepair water fixtures
AAustinLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★
**Edit 2** They sent Dominic out right away and he was awesome, and got us squared away and flowing again.
Employees were friendly and helpful but I got charged $200 to send a camera down the drain and tell me to call someone else. I was told I wouldn't have to pay anything unless I used their service
*Edit* I…
Paid $1–200Not surePlumbing
CCasey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had an emergency plumbing need at the house. Dominic Tormen was our technician. He was so helpful and knowledgeable and easy to work with. Honestly before he showed up I was thinking the problem was one thing and within minutes he figured out it was a totally different situation. Kudos to him and the Roto-Rooter…
Paid $200–400Reasonable priceRepair water fixturesPlumbingPlumbing services
PPiper8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Not much of a review person but I have say we had a great experience with them and there technicians where awesome people. Definitely recommend.
Paid $200–400Reasonable pricePlumbing services
AAntonio6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★
It went pretty good. Didn't get everything I need done, but maybe later he hooked the waterline up to my fridge. It's not making ice or getting water in there. So we'll see how that goes in the next 24 hours
Paid $200–400Reasonable pricePlumbing services
KKen12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Don't do it! Don't know what they are doing and don't stand behind their work. Cost me over 1,000 and the problem still exists and they won't redo it! So sad that all the older plumbers have been replaced by incompetence!
I was greeted by a very friendly man who went through all the steps to make sure that my toilet was unclogged until we came down to the conclusion that it was my septic take I had no idea that was actually mine who's very friendly told me that in 30 days I could still get my toilet fixed if something was going on with it was a very good experience
D
Denise Eaton4 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Yes, Matthew, the plumbing tech was courteous, mindful of my needs, honest, and respectful of me, my dog, and my home. Thank you, Matt!🥳💜
Response from the owner · 3 days ago
Thank you so much for the lovely review, Andrea! 🥳💜 It makes our day to know Matthew took such good care of you and treated your home and your four-legged family member like his own. We'll be sure to pass along your kind words to him. We are always just a phone call away if you need us in the future!
A
Austin SchwartzLocal Guide · 7 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
**Edit 2** They sent Dominic out right away and he was awesome, and got us squared away and flowing again.
Employees were friendly and helpful but I got charged $200 to send a camera down the drain and tell me to call someone else. I was told I wouldn't have to pay anything unless I used their service
*Edit* I called them and they've got someone coming out as soon as they can.
Price assessment: Not sure
Price: $1–200
Services: Plumbing
Response from the owner · 2 days ago
Thank you so much for taking the time to update your review, Austin! We're so glad our team was able to send Dominic out right away and get your drain flowing again. We appreciate you reaching out to us and giving us the chance to make things right. We are always just a phone call away if you need us in the future!
J
Jarrod Bloch2 reviewsiTotal number of Google reviews Jarrod has written across all businesses on Google Maps, not just this one.
Matt showed up and repaired a leaking sink that was a constant pain. Highly recommend
Services: Plumbing
Response from the owner · 3 days ago
Thank you so much for taking the time to leave a review, Jarrod! We're so glad Matt was able to get that leaking sink taken care of for good. We truly appreciate you recommending us, and we'll be sure to pass along your kind words to him. We are always just a phone call away if you need us in the future!
C
Casey Guehl1 reviewiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
We had an emergency plumbing need at the house. Dominic Tormen was our technician. He was so helpful and knowledgeable and easy to work with. Honestly before he showed up I was thinking the problem was one thing and within minutes he figured out it was a totally different situation. Kudos to him and the Roto-Rooter team. I will definitely use their services for any future needs.
Price assessment: Reasonable price
Price: $200–400
Services: Repair water fixtures, Plumbing, Plumbing services
Response from the owner · a week ago
Thank you so much for taking the time to leave a review, Casey! We're so glad Dominic was helpful and easy to work with, and that he was able to quickly pinpoint what was really going on with your emergency. We truly appreciate you planning to use us for any future needs, and we'll be sure to pass along your kind words to him and the team. We are always just a phone call away if you need us in the future!
P
Piper Holloway8 reviewsiTotal number of Google reviews Piper has written across all businesses on Google Maps, not just this one.
Not much of a review person but I have say we had a great experience with them and there technicians where awesome people. Definitely recommend.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing services
Response from the owner · a week ago
Thank you so much for taking the time to leave a review, Piper, especially since you're not usually one to write them! We're so glad you had a great experience and that our technicians made such a good impression. We truly appreciate you recommending us. We are always just a phone call away if you need us in the future!
A
Antonio Wilson6 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
It went pretty good. Didn't get everything I need done, but maybe later he hooked the waterline up to my fridge. It's not making ice or getting water in there. So we'll see how that goes in the next 24 hours
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing services
Response from the owner · a week ago
Thank you so much for taking the time to leave a review, Antonio! We're glad your visit went pretty well overall. If the fridge line still isn't working the way it should, we'd like to gather more information so we can understand what's going on and get this resolved. Our management team will be reaching out to you directly. We are always just a phone call away if you need us in the future!
S
Stephanie Scheidler2 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
We had a new water heater installed, and the experience was great from start to finish! He was very professional, took the time to explain everything, and made sure we understood what he was doing. He got the job done in just a few hours and made the whole process smooth and stress-free. We really appreciate his hard work, professionalism, and efficiency. I would definitely recommend him to anyone needing a new water heater installed
Response from the owner · a week ago
Thank you so much for taking the time to leave a review, Stephanie! We're so glad your new water heater installation went smoothly from start to finish and that our technician made sure you understood each step along the way. We truly appreciate you recommending us to anyone in need of a new water heater, and we'll be sure to pass along your kind words to him. We are always just a phone call away if you need us in the future!
