How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORERoto-Rooter Plumbing & Drain Cleaning
Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.7★ from 661 Google reviews
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Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job.
Roto-Rooter Plumbing & Drain Cleaning for plumbing
Clear ✕All 82 Google reviews tagged “Plumbing”
**Edit 2** They sent Dominic out right away and he was awesome, and got us squared away and flowing again. Employees were friendly and helpful but I got charged $200 to send a camera down the drain and tell me to call someone else. I was told I wouldn't have to pay anything unless I used their service *Edit* I…
Matt showed up and repaired a leaking sink that was a constant pain. Highly recommend
We had an emergency plumbing need at the house. Dominic Tormen was our technician. He was so helpful and knowledgeable and easy to work with. Honestly before he showed up I was thinking the problem was one thing and within minutes he figured out it was a totally different situation. Kudos to him and the Roto-Rooter…
Great experience with this company. Excellent work and excellent prices. I won’t use any other plumber!
Do NOT use this company. They are liars and crooks. They are billing me for services that were NEVER rendered at my home. I have called several times to try and talk to someone about this bill, and ihave gotten no replies, just the same bill. I have proof that the services were not rendered and witnesses and they…
The gentleman that came to my house to fix my Plumbing was very kind and very respectful he really knew his stuff because he was only here for about 35 to 40 minutes and the job was done. I would definitely call the company back again if something in my Plumbing wasn't working right thank you very much.
Very nice man got me fixed up fast and made me feel allot better about the whole thing.
Roto-Rooter is the only way to go. Jason was amazing, did a fantastic job. Very professional. Absolutely can not say enough good things about him and this company. 5 stars. Would love to give more. Thank you, so much.
Matthew did a great job helping when there was an emergency plumbing issue. He arrived as said, spoke through the process, explained the quote and made sure there was a complete understanding. After all of this, he ensured everything was clean. Thank you!
Matthew our tech was great did an awesome job very professional would recommend him for anyone
Jacob was very friendly and knowledgeable. He took care of the issue and cleaned up very well after himself. Underneath my kitchen sink looks so much better! Thank you, Jacob and thank you, Roto-Rooter
Jacob was very professional . He explained everything and got it done fast at a good price
I had a great experience with the plumbers who came out! They did an amazing job and were extremely professional, friendly, and honest throughout the entire process. They were very open and upfront about everything, explained what they were doing, and made sure we understood our options. I really appreciated their…
Technician was thorough, respectful of the property, knowledgeable and explained what was occurring and how to correct the issue long term.
Matt is awesome. Very diligent and helpful. Took care of all issues at a fair price. Knows his stuff!!
I had a Plumber Matthew “Matt” come out and to check for a water leak. And he made sure to cover our whole trailer from the inside and under our home and he found the problem. I’ve had two different plumbers come out and it’s always something minor but he found the problem and had his supervisor Robert out to help…
Check septic system
My experience went very well. Andrew was very knowledgeable, and professional. Andrew came in and resolved my issue right away. I was very pleased with Roto-Rooter! I will be using you guys again.
Matt came out and did a great job with a lot of plumbing and stopped up problems that we had going on. He let us know about some things and got the dirty work done and was super nice to my kids asking a million questions. Thankyou so much
DeJohn has been truly amazing working on getting to the bottom of the sawer issue where I live. Untop of he is truly friendly and very respectful. I would refer him to anyone.
Matt and Jacob from Battle Creek came out in the middle of night to fix an issue! Great work!
Nic was fast, friendly and efficient. Solved all my problems, was helpful and knowledgeable.
Tech was really helpful , got it done quick
My experience with Roto-Rooter was great. They did not try to pressure me or scare me into unnecessary work! Jason got right to the problem and resolved it with ease.
Had technician Andrew Bates out to fix my folks upstairs toilet. He came out on a Saturday got right to work and the best part was the price, so cheap! Highly recommend.
Had a thermocouple go bad on the water heater. Dominic had it replaced in n about 10 minutes. Also gave us a quote for replacement. Very personable and courteous employee. Awesome experience and very thankful it didn’t cost and arm and a leg.
We had a pipe burst causing water damage, Roto Rooter was quick to respond and dispatched Nic the same day. Nic has been a huge help during the process. We also had a fantastic experience with the mitigation crew - Robert, Corey and Steven. Everyone made this extremely stressful experience more manageable. They’ve…
Service was awesome
Realized on Sunday evening (of a holiday weekend) that I had no hot water. Went to website to schedule an appointment - immediately got a call back, and was able to get a technician that evening. He was knowledgeable, and explained things as he was fixing the issue. All in all…a great experience, would definitely recommend!
All went well.
Absolutely wonderful technician. Intelligent, polite, and straight to business. He showed up to my house within 20 minutes of me calling Roto Rooter and worked quickly and efficiently to manage everything going wrong with our new home. On top of it all, the service was a lot less expensive than I had imagined it…
I have used this company several times and have always been happy with their service.
Roto rooters did a amazing job,came out basement was flooding got me squared away when the previous plumber didn't will definitely only do business with from now on!
Dejon fixed our problem quickly and gave advice on how to avoid issues in the future.
Great service and great person doing it.
Excellent great job!!!
Dominic T was very professional, patient, and helpful when coming out to repair a leak underneath our home. Our time scheduled was between 2-4 but he called ahead of time and arrived about 9:30am instead. He quickly addressed the problem and found a solution and got it done for us. He explained everything thoroughly…
Worked with Dominic today. He did a great job. Was on time, early actually and kept me informed. Great experience.
Jacob was awesome. Very friendly & knowledgeable. Great service, fast & efficient.
Matthew was simply outstanding! His work is a credit that reflects very favorably upon Roto-Rooter and himself. I highly recommend him for any award and recognition you can bestow upon him.
Great service. Fixed the problem at a good price.
The response time to my backed up sewer call was phenomenal! I had placed my call and gotten my problem solved in the same day. My technician, Jacob, was extremely knowledgeable and polite during his time at my home.
Fast, friendly, and above and beyonda. Thank you!
I called a little after 8, and they showed up a little after 9. Problem solved! I couldn't be happier. Thank you so much for all your help!
Jacob from Roto Rooter came in didn’t ask any questions just got right to work and left before the hour was up I was very impressed with his performance and at his ability to work quickly but efficiently. He could use a raise.
The worker was very nice and professional!!
Fast and friendly service.
For what they did today I was very pleased. They are very friendly and went right to work. I need more work, but that will be a different group. I certainly would recommend them.
Dominic knew exactly what the issue was and fixed it. I would go back to him every single time.
The gentleman was very respectful, knowledgeable and explained everything he did.
I called for service at 10;30A and the team was here by 2:20P. Everything the did was spot on. Explanation, suggestions, overall friendly demeanor was greatly appreciated. I thank them very much and will certainly call again when necessary.
Guys got it done, did a great job, and were cool with me being involved in the process. Would highly recommend.
Nick and Jacob are both wonderful young men. Great customer service! 😁 I will definitely recommend both of them! Thank you!
Great and fast service!
Well, anything with plumbing is stupid expensive but we all have to have it done from time to time. DJ was early, quick and knew his stuff. Very friendly and personable! Thank you!
Swift and great service
Dejon did a fantastic job! He fixed our clogged drain. I am so happy! He was Very polite and courteous! I would definitely recommend Roto router for the Job! Thanks again!!
Dom came out on a Sunday for us on a emergency call. We had a pipe spraying water everywhere in our basement. He made it look easy, but we are all taken care of before any damage to the home occurred. Thank you roto-rooter, and Dominic for the quick response.
Did a Great job found the issue and resolved it in 20 min,very happy with the work,Very nice and courteous Employee of Roto Rooter.
Very quick and he was very nice too. Price seemed reasonable.
Very positive experience with Dominic, he answered all my questions, gave me tips on other issues that I was having, and was very timely with his installation. Overall a great experience
Dejon was friendly , efficient and explained problem . My dog liked him and he likes no one .
We had Jacob come out to help us with some burst pipes. Jacob came Friday evening, and then came back Saturday to do the work (much more than originally anticipated). Jacob explained what was going on, shared photos, and did so with a smile on his face! We are so grateful that he was able to come out the same day to…
technician was prompt and friendly. Answered all my questions. He diagnosed the problem and we needed sump pump replacement. He had a replacement in his truck and issue was resolved that same day. I believe the price of the pump was a bit high , but total was not itemized , therefore I assumed with parts and labor…
Dominic was great! Friendly, quick and solved the problem
Excellent service!
Jacob and Tim were great. They explained everything to me and discussed my future needs. They were professional, personable and knowledgeable.
Jacob and Tim were professional and explained everything to me so I understood what process they were doing.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing services | 110 | $216–$412 |
| Plumbing | 82 | $216–$331 |
| Repair water fixtures | 67 | $227–$366 |
| Plumbing fixture installation | 26 | $276–$1.6k |
| Drain cleaning | 24 | $239–$343 |
| Sewage cleanup | 16 | — |
| Plumbing pipe repair | 15 | — |
| Toilet repair | 11 | — |
