Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Roto-Rooter Plumbing & Drain Cleaning

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.7★ from 661 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Cleaning is better than 81% of rug cleaning.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 73% of rug cleaning.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Cleaning is better than 87% of rug cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 75% of rug cleaning.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job.

Roto-Rooter Plumbing & Drain Cleaning for plumbing fixture installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$276–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing fixture installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 26 Google reviews tagged “Plumbing fixture installation”

Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice man got me fixed up fast and made me feel allot better about the whole thing.

Paid $200–400Great pricePlumbingPlumbing fixture installationPlumbing services
Marcia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jacob was very friendly and knowledgeable. He took care of the issue and cleaned up very well after himself. Underneath my kitchen sink looks so much better! Thank you, Jacob and thank you, Roto-Rooter

Paid $400–600Reasonable pricePlumbingPlumbing fixture installationPlumbing services
Heidi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service! Dominic explained everything and replaced my water heater the same day. Very pleased!

Paid $2,000+Reasonable pricePlumbing fixture installation
Jerry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very good customer service. Rico was very friendly. He was extremely good at his job. When ever in the future I need work done on plumbing stuff I'm calling Roto-Rooter. It was an emergency, and they handled it as one. Thanks 😊.

Paid $200–400Reasonable pricePlumbing fixture installationPlumbing services
RamshackleLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt came out and did a great job with a lot of plumbing and stopped up problems that we had going on. He let us know about some things and got the dirty work done and was super nice to my kids asking a million questions. Thankyou so much

Paid $400–600Great priceRepair water fixturesSewage cleanupPlumbing
roberta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had Dominic out to move laundry upstairs from the basement. He did an excellent job and will be our plumber for life.

Paid $800–1,000Great pricePlumbing fixture installationPlumbing services
Valetta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Technician was awesome. Will recommend and request Dominic every time

Paid $800–1,000Reasonable pricePlumbing fixture installation
MarshaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My technician Dominic arrived on time and got my installation done quickly and efficiently. I am very pleased with the quality and professionalism of this technician. I truly value his experience and expertise. He is one of those people that knows the work and gets it done. Job done well and right. Thank you.

Paid $200–400Reasonable pricePlumbing fixture installation
Graham3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely wonderful technician. Intelligent, polite, and straight to business. He showed up to my house within 20 minutes of me calling Roto Rooter and worked quickly and efficiently to manage everything going wrong with our new home. On top of it all, the service was a lot less expensive than I had imagined it…

Paid $200–400Great priceWater removalPlumbingPlumbing fixture installation
Tracie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jason was very helpful in friendly.

Paid $600–800Reasonable pricePlumbing fixture installation
DJLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ric is a very professional and courteous technician

Paid $200–400OverpricedPlumbing fixture installation
Keihin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I would definitely use their services again. Dominic was the technician we had and he was amazing! He went above and beyond what I had expected! He was fast friendly and professional. 10/10

Paid $1,000+Reasonable pricePlumbing fixture installation
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Technician Matt that came out in address.My problem fixed it was very pleasurable to deal with and talk to I need any further assistance with any plumbing.I will definitely be requesting matt

Paid $200–300Reasonable pricePlumbing fixture installation
RileyLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The response time to my backed up sewer call was phenomenal! I had placed my call and gotten my problem solved in the same day. My technician, Jacob, was extremely knowledgeable and polite during his time at my home.

Paid $300–400Great priceSewage cleanupPlumbingPlumbing fixture installation
Ana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The technician Dezmen was on time and did an awesome job. Explained everything he was going to do job and gave me advice on how to take care of the sink from now on. I'm very thankful. 😊

Paid $1,000+Reasonable pricePlumbing fixture installation
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fast, friendly, and above and beyonda. Thank you!

Paid $200–300Reasonable priceRepair water fixturesPlumbingPlumbing fixture installation
Colleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Have used them twice, once to correct a Lowe’s installer screw up and again to remove a leaking faucet and install new one.

Plumbing fixture installation
Romana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My techs Tylin and Jacob were amazing. They were on time, very polite and it didnt take them long to complete the job. Well definite be requesting them again for my next job.

Customer photo from Romana's reviewCustomer photo from Romana's review
Plumbing fixture installation
Jamee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Big fan of Roto Rooter, especially my local office and field employees. They are organized, punctual, trustworthy, knowledgeable, consistent and communicative. It is assuring to know exactly who I can call for plumbing issues. Thanks again RR team.

Paid $100–200Reasonable pricePlumbing fixture installation
Carole12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They did a good job and cleaned up afterward.

Reasonable pricePlumbing fixture installationPlumbing services
Dinah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jacob did a good job explaining what was wrong and how to repair it. He did his work for about an hour cleaned up the area well and helped with warranty paperwork( the parts were expensive) He is a good staff. He cares for his customers and had some time to advice/ teach on what to do to avoid replacement of the whole motor next time.

Paid $1,000+Reasonable pricePlumbing fixture installationService not listed
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

A tub drain was cleared and a new wax ring and toilet installed. The quality of work was fine. The labor was done in about 1hr and 15 minutes. I was charged a flat amount of $250 for each item. If I stretch all imagination and drive time for two hours, this amounts to an hourly rate more than attorneys and a yearly…

Paid $500–600OverpricedPlumbing fixture installationPlumbing services
KyleLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very positive experience with Dominic, he answered all my questions, gave me tips on other issues that I was having, and was very timely with his installation. Overall a great experience

Paid $200–300Reasonable priceRepair water fixturesPlumbingPlumbing fixture installation
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dominic was great! Friendly, quick and solved the problem

Paid $200–300Reasonable pricePlumbingPlumbing fixture installation
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Rating only, no written review.

Paid $1,200–1,400Reasonable pricePlumbing fixture installation
Virginiaa month ago★★★★★

Rating only, no written review.

Paid $200–400Great pricePlumbingPlumbing fixture installation

Price

$295+23% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services110$216–$412
Plumbing82$216–$331
Repair water fixtures67$227–$366
Plumbing fixture installation26$276–$1.6k
Drain cleaning24$239–$343
Sewage cleanup16—
Plumbing pipe repair15—
Toilet repair11—

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