Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Roto-Rooter Plumbing & Drain Cleaning

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.7★ from 661 Google reviews

📞 Call (269) 224-0774Request a call backWebsite ↗

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Cleaning is better than 81% of rug cleaning.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 73% of rug cleaning.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Cleaning is better than 87% of rug cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 75% of rug cleaning.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job.

Roto-Rooter Plumbing & Drain Cleaning for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Plumbing pipe repair”

Brett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Guys did a great job. Very knowledgeable, polite and professional. They made sure everything was satisfactory before leaving.

Paid $400–500Reasonable pricePlumbing pipe repair
KarenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have had the best experiences using Roto Rooter from unclogging sewer pipe to changing an outdoor spigot. Each time they have come, the technician was friendly and polite and very knowledgeable and efficient. I highly recommend their services. Just had another service call and again, friendly, knowledgeable, quick service by Dominic.

Paid $300–400Reasonable pricePlumbing pipe repairPlumbing leak repair
Shirley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We tried for 6 days to fix our shower drain and after much expense, time and energy we called you

Drain cleaningPlumbing leak detectionPlumbing pipe repair
Gabrielle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

All day project removing a rusted and leaking galvanized pipe. Had to have two bathrooms and kitchen sink replumbed plus a new whole house filter installed to replace the rusted out pipe there as well. Dominic was terrific and will be requesting him for future service. He went above and beyond

Paid $1,000+Plumbing pipe repairPlumbing leak repair
DS2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dominic, was on time, polite, professional and very knowledgeable. He went above and beyond to help in problem solving. Explained every step by detail. He made sure we understood the problem and our options. Highly recommend

Paid $100–200Reasonable pricePlumbing pipe repairSewer cleaning
MichelleLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service fast appointment- less than 24 hours. Very fair price! Could not be happier!!!! Thank you Dezman, you were honest and fair!

Great pricePlumbing pipe repairPlumbing leak repair
Cole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

SAM from Roto-rooter is a beast. Dude made a bad day a hell of a lot better man. He’s a work horse and went above and beyond. Whatever he’s getting paid, it isn’t enough. Truly appreciate the help.

Plumbing pipe repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
Rob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a pipe burst in our basement on Saturday evening (after house and weekend) and Matt was able to quickly ascertain the source of the problem, and fixed it with skill and speed. He checked everything was fine before he left, gave us guidance about what to expect, and even offered advice about another issue…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank Dominic and the Team for such a great job yesterday and working closely with the other business partners involved. We are so grateful for knowledge, motivation and professionalism!

Plumbing pipe repairSewer repair+ Quality+ Professionalism+ Value
Sonja5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Roto rooter we thought would be great but unfortunately our experience was terrible! They came to fix pipes in our basement, not only were the pipes still leaking when they “finished” the job, the toilet is still not working properly, they never hooked the lines to the washer that they undid back up, and they left a…

Plumbing leak detectionPlumbing pipe repair− Quality− Professionalism
Kristina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called and they were here within the hour. Matt was very professional, polite, thorough, and did a fantastic job on what we needed repaired. Will call them again when needed! Highly recommend.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Plumbing pipe repair
Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $400–500Great pricePlumbing pipe repair
Jasona year ago★★★★★

Rating only, no written review.

Paid $300–400Great pricePlumbing leak detectionPlumbing pipe repair
Kaitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing pipe repair

Price

$295+23% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services110$216–$412
Plumbing82$216–$331
Repair water fixtures67$227–$366
Plumbing fixture installation26$276–$1.6k
Drain cleaning24$239–$343
Sewage cleanup16—
Plumbing pipe repair15—
Toilet repair11—

Compare with

Bailtek Cleaning and Restoration logoBailtek Cleaning and RestorationExperts Score 98Battle Creek · 4.97★Spot On Carpet Care logoSpot On Carpet CareExperts Score 89Battle Creek · 4.91★Rocketship Cleaning Service logoRocketship Cleaning ServiceExperts Score 86Battle Creek · 4.90★