Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Roto-Rooter Plumbing & Drain Cleaning

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.7★ from 661 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Cleaning is better than 81% of rug cleaning.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 73% of rug cleaning.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Cleaning is better than 87% of rug cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 75% of rug cleaning.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job.

Roto-Rooter Plumbing & Drain Cleaning for plumbing services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.110
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$412
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 110 Google reviews tagged “Plumbing services” · showing 20

Casey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We had an emergency plumbing need at the house. Dominic Tormen was our technician. He was so helpful and knowledgeable and easy to work with. Honestly before he showed up I was thinking the problem was one thing and within minutes he figured out it was a totally different situation. Kudos to him and the Roto-Rooter…

Paid $200–400Reasonable priceRepair water fixturesPlumbingPlumbing services
Piper8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Not much of a review person but I have say we had a great experience with them and there technicians where awesome people. Definitely recommend.

Paid $200–400Reasonable pricePlumbing services
Antonio6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★

It went pretty good. Didn't get everything I need done, but maybe later he hooked the waterline up to my fridge. It's not making ice or getting water in there. So we'll see how that goes in the next 24 hours

Paid $200–400Reasonable pricePlumbing services
Ken12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

Don't do it! Don't know what they are doing and don't stand behind their work. Cost me over 1,000 and the problem still exists and they won't redo it! So sad that all the older plumbers have been replaced by incompetence!

Paid $1,000–1,200OverpricedPlumbing services
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent service..Nic arrived promptly at the scheduled appointment time. He presented himself as personable, knowledgeable, and professional. He made an assessment and fixed the problem with no issues. I plan on calling Roto-Rooter Plumbing & Drain for all my plumbing issues in the future. I am Extremely satisfied with the service.

Paid $200–400Reasonable pricePlumbing services
Donald10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Came out at 10pm to fix a clog at the septic. Matt was quick and efficient, even disinfected the bathroom when he was done.

Paid $200–400Reasonable pricePlumbing services
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Dj was professional and thorough with his work. Would highly recommend him for another job.

Paid $200–400Reasonable pricePlumbing services
tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Andrew Bates did an excellent job. He was very knowledgeable, and polite

Paid $600–800Reasonable pricePlumbing services
Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice man got me fixed up fast and made me feel allot better about the whole thing.

Paid $200–400Great pricePlumbingPlumbing fixture installationPlumbing services
MarkLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Roto-Rooter is the only way to go. Jason was amazing, did a fantastic job. Very professional. Absolutely can not say enough good things about him and this company. 5 stars. Would love to give more. Thank you, so much.

Paid $200–400Great pricePlumbingPlumbing services
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

He was a nice gentleman and he explained everything to us that we needed to have done for our plumbing

Paid $1–200Great priceSewage cleanupPlumbing services
Marcia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very prompt, friendly, and was happy to show me every step.

Paid $200–400Reasonable pricePlumbing services
Marcia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jacob was very friendly and knowledgeable. He took care of the issue and cleaned up very well after himself. Underneath my kitchen sink looks so much better! Thank you, Jacob and thank you, Roto-Rooter

Paid $400–600Reasonable pricePlumbingPlumbing fixture installationPlumbing services
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jacob was very professional . He explained everything and got it done fast at a good price

Paid $400–600Great pricePlumbingPlumbing services
Mary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Explained everything they were doing.

Paid $400–600Reasonable pricePlumbing services
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

All good

Paid $200–400Reasonable pricePlumbing services
NancyLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always good service.

Paid $400–600Reasonable pricePlumbing services
GladysLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

We had a very nice gentleman come out and clear the clog on Sunday and another came out a few days later on Tuesday to check our pipe with a camera....I requested a quote for a suggested repair and was told it would be forthcoming, I still have not received one....it'll be a week tomorrow. (Jordan residence in Battle Creek)

Paid $200–400Reasonable pricePlumbing services
Paula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt from Roto-Rooter was amazing, very knowledgeable and explanatory. He went above and beyond duty. He was so most helpful that I will always call Roto-Rooter If I ever have a plumbing issue again! Thank you Matt!!!

Paid $200–400Great pricePlumbing services
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jacob Taylor came over to install my sediment filter and water softener and did an amazing job at it. He was very friendly and even talked to me about how to service my products to keep them running good. I highly recommend this guy for quickly sorting out my plumbing needs and charging a fair price, something that is sadly hard to come by these days.

Paid $200–400Reasonable pricePlumbing servicesService not listed

Show more plumbing services reviews (90 more) →

Price

$295+23% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services110$216–$412
Plumbing82$216–$331
Repair water fixtures67$227–$366
Plumbing fixture installation26$276–$1.6k
Drain cleaning24$239–$343
Sewage cleanup16—
Plumbing pipe repair15—
Toilet repair11—

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