How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORERoto-Rooter Plumbing & Drain Cleaning
Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.7★ from 661 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job.
Roto-Rooter Plumbing & Drain Cleaning for plumbing services
Clear ✕All 110 Google reviews tagged “Plumbing services” · showing 40
We had an emergency plumbing need at the house. Dominic Tormen was our technician. He was so helpful and knowledgeable and easy to work with. Honestly before he showed up I was thinking the problem was one thing and within minutes he figured out it was a totally different situation. Kudos to him and the Roto-Rooter…
Not much of a review person but I have say we had a great experience with them and there technicians where awesome people. Definitely recommend.
It went pretty good. Didn't get everything I need done, but maybe later he hooked the waterline up to my fridge. It's not making ice or getting water in there. So we'll see how that goes in the next 24 hours
Don't do it! Don't know what they are doing and don't stand behind their work. Cost me over 1,000 and the problem still exists and they won't redo it! So sad that all the older plumbers have been replaced by incompetence!
Excellent service..Nic arrived promptly at the scheduled appointment time. He presented himself as personable, knowledgeable, and professional. He made an assessment and fixed the problem with no issues. I plan on calling Roto-Rooter Plumbing & Drain for all my plumbing issues in the future. I am Extremely satisfied with the service.
Came out at 10pm to fix a clog at the septic. Matt was quick and efficient, even disinfected the bathroom when he was done.
Dj was professional and thorough with his work. Would highly recommend him for another job.
Andrew Bates did an excellent job. He was very knowledgeable, and polite
Very nice man got me fixed up fast and made me feel allot better about the whole thing.
Roto-Rooter is the only way to go. Jason was amazing, did a fantastic job. Very professional. Absolutely can not say enough good things about him and this company. 5 stars. Would love to give more. Thank you, so much.
He was a nice gentleman and he explained everything to us that we needed to have done for our plumbing
Very prompt, friendly, and was happy to show me every step.
Jacob was very friendly and knowledgeable. He took care of the issue and cleaned up very well after himself. Underneath my kitchen sink looks so much better! Thank you, Jacob and thank you, Roto-Rooter
Jacob was very professional . He explained everything and got it done fast at a good price
Explained everything they were doing.
All good
Always good service.
We had a very nice gentleman come out and clear the clog on Sunday and another came out a few days later on Tuesday to check our pipe with a camera....I requested a quote for a suggested repair and was told it would be forthcoming, I still have not received one....it'll be a week tomorrow. (Jordan residence in Battle Creek)
Matt from Roto-Rooter was amazing, very knowledgeable and explanatory. He went above and beyond duty. He was so most helpful that I will always call Roto-Rooter If I ever have a plumbing issue again! Thank you Matt!!!
Jacob Taylor came over to install my sediment filter and water softener and did an amazing job at it. He was very friendly and even talked to me about how to service my products to keep them running good. I highly recommend this guy for quickly sorting out my plumbing needs and charging a fair price, something that is sadly hard to come by these days.
Very good customer service. Rico was very friendly. He was extremely good at his job. When ever in the future I need work done on plumbing stuff I'm calling Roto-Rooter. It was an emergency, and they handled it as one. Thanks 😊.
Matt is great! He was very helpful, professional, and knowledgeable. He took the time to explain what was going on and help me take care of my issue. I really appreciated his help and would definitely recommend Matt!
Called and they had someone come out the same day. Guys were awesome! Very knowledgeable and helpful. FIVE different guys ended up coming over. We are having them do everything they can, to get us fixed up
Where do I start. I think the summary of the work Jacob did might be the best. He put our home before anything else, he made it feel like you called a friend or family member to assist with our issue. He was beyond polite, respectful, and knowledgeable. His ability to troubleshoot on the spot and work till the…
We couldn't possibly be more pleased with the emergency service we received in a "crappy situation" from this company! Andrew and Paul (I think was his name) arrived within an hour of my call and had things back to normal within short time! Andrew saved me a substantial amount of money as well by trouble shooting…
Matt came and helped us tremendously tonight (10pm) Gave my father in law lots of insight, help, a little goodie bag, and made sure our issue was fully resolved. After a long day himself, made sure we were all taken care of. Affordable for a late night adventure as well. He also respected our home and especially our kids and pets! Highly recommend.
Nick arrived on time. Did the job quickly and professionally. Completely satisfied.
Matthew the plumber was very precise and took time to do job correctly and answer questions he also had a great helper (don’t remember name who was very careful not to hit radiant heat in cement slab to get to plumbing
Yikes! Water all over the floor, toilets not flushing, water dripping in the basement…called just before 5:00 pm and scheduled a same-day appointment between 6:00-8:00 pm. Nic arrived @6:15; inspection and clean out finished by 7:00 pm. Everything is up and running again. Nic was fantastic! Thank you for the great job.
Matt came out and did a great job with a lot of plumbing and stopped up problems that we had going on. He let us know about some things and got the dirty work done and was super nice to my kids asking a million questions. Thankyou so much
Jason was great, came out on a Sunday night to help
Jason was very knowledgeable, identified the problem quickly and shared what was happening, why and how he could fix it. He was on time and fixed the problem quickly!
Had Dominic out to move laundry upstairs from the basement. He did an excellent job and will be our plumber for life.
Mathew was great. Appreciate the same day service at a fair price. Highly recommend!
Older model faucet fixed
Very professional and thorough. Did a great job! Would definitely recommend for replacing water heater. Even asked for another plumbing job and was willing to look and give ball park estimate for them.
Service technician was professional and very knowledgeable. 10 out of 10 experience
Andrew did my work. He was very knowledgeable, took time to explain things and was super sweet. Excellent job. They were very fast and reasonably priced. A++
Had technician Andrew Bates out to fix my folks upstairs toilet. He came out on a Saturday got right to work and the best part was the price, so cheap! Highly recommend.
Had a thermocouple go bad on the water heater. Dominic had it replaced in n about 10 minutes. Also gave us a quote for replacement. Very personable and courteous employee. Awesome experience and very thankful it didn’t cost and arm and a leg.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing services | 110 | $216–$412 |
| Plumbing | 82 | $216–$331 |
| Repair water fixtures | 67 | $227–$366 |
| Plumbing fixture installation | 26 | $276–$1.6k |
| Drain cleaning | 24 | $239–$343 |
| Sewage cleanup | 16 | — |
| Plumbing pipe repair | 15 | — |
| Toilet repair | 11 | — |