Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Roto-Rooter Plumbing & Drain Cleaning

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.7★ from 661 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Cleaning is better than 81% of rug cleaning.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 73% of rug cleaning.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Cleaning is better than 87% of rug cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 75% of rug cleaning.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Cleaning is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Cleaning for 8 kinds of job.

Roto-Rooter Plumbing & Drain Cleaning for repair water fixtures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.67
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair water fixtures”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 67 Google reviews tagged “Repair water fixtures” · showing 20

Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

He is very good at the job. Knows what he is doing and gets it done. Not leaving any mess

Paid $200–400Reasonable priceRepair water fixtures
Casey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We had an emergency plumbing need at the house. Dominic Tormen was our technician. He was so helpful and knowledgeable and easy to work with. Honestly before he showed up I was thinking the problem was one thing and within minutes he figured out it was a totally different situation. Kudos to him and the Roto-Rooter…

Paid $200–400Reasonable priceRepair water fixturesPlumbingPlumbing services
Gerald9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Matt did a timely and precise job on the sink and service was excellent…

Paid $400–600Great priceRepair water fixtures
Luz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Matt was excellent job

Paid $200–400Reasonable priceRepair water fixtures
KarenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Your technician was very nice and professional. Did a great job. Will definitely recommend. Very reasonable in cost. Thank you for quality service

Repair water fixtures
Vera2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They were very friendly and prompt I would suggest them to anybody I know I was very happy thank them very much

Paid $200–400Reasonable priceRepair water fixtures
Bear1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They did an amazing job!

Paid $200–400Great priceRepair water fixtures
Kaitlynd7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dominic was very helpful in replacing my bathtub pipes and no leaks! Will look forward to working with him again for future needs!

Paid $200–400Reasonable priceRepair water fixtures
Lpmanagment9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nick was great and knowledgeable, my house was in chaos, he made me feel great like it was a normal part of life, and not to stress. He told me that he would handle it from here and he did, I love how he took the time to figure out the issue and got it resolved, and I did not need to wait another day. He knows what he is doing, promote him!

Repair water fixtures
garyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job Andrew and Bailey treated are home like there own and fixed our issues right the first time

Paid $400–600Reasonable priceRepair water fixtures
ArnabLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt is awesome. Very diligent and helpful. Took care of all issues at a fair price. Knows his stuff!!

Paid $600–800Reasonable priceFlood cleanupRepair water fixturesPlumbing
KentLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Roto Rooter has again provided prompt, professional & reasonably priced plumbing service. Jacob Taylor got right to the issue. Provided required service, and even came by on Saturday to replace an ordered part.

Paid $600–800Reasonable priceRepair water fixturesWater removal
Blue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My water spicket was leaking and in need of repair. The tech, Jacob Taylor, had come out to do an estimate noted the wood that supported the spicket was all rotted and said hecould fix that. He came back for the service visit and remembered to bring a piece of wood so he could repair it!! That’s a good sign you’re…

Paid $200–400Reasonable priceRepair water fixtures
CourtneyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very helpful

Reasonable priceRepair water fixtures
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a leak from our master bath. They came out quickly, professional, and show me the repair of the phlange. Highly recommend

Paid $200–400Reasonable priceRepair water fixtures
RamshackleLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt came out and did a great job with a lot of plumbing and stopped up problems that we had going on. He let us know about some things and got the dirty work done and was super nice to my kids asking a million questions. Thankyou so much

Paid $400–600Great priceRepair water fixturesSewage cleanupPlumbing
LindaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Late Friday evening, I discovered a in the kitchen from the second floor bath. I called Roto Rooter Saturday morning. My call was promptly answered and an appointment was scheduled for the same day. A very professional and confident Jason arrived and the water leak problem was solved. Jason also installed an…

Paid $200–400Reasonable priceRepair water fixtures
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service was outstanding, he was courteous and explained the problems we had, then he fixed the problems, drained the water heater and the price was good. We have them in our phone to call again next year for draining and service as needed.

Repair water fixtures
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt was quick and professional. He arrived in a timely manner, and gave us a curtesy call prior to his arrival. We will be using Roto-Rooter in the future.

Paid $600–800Reasonable priceRepair water fixtures
Mansa_4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had my bathroom sink handle break off called them they came out same day quick no issues great work the tech that came out name was Matt he was super professional and helpful thank you guys

Great priceRepair water fixtures

Show more repair water fixtures reviews (47 more) →

Price

$295+23% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services110$216–$412
Plumbing82$216–$331
Repair water fixtures67$227–$366
Plumbing fixture installation26$276–$1.6k
Drain cleaning24$239–$343
Sewage cleanup16—
Plumbing pipe repair15—
Toilet repair11—

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